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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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I didn't receive what I was asking for I want a returned label and a refund
Hi Patricia, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Got mine with grommets and reinforced edge. Color is great, heavier than I had anticipated but I'm good with that. Perfect for our needs
Hey John! Thank you for your wonderful feedback! We’re thrilled to hear that the cover met your expectations and is perfect for your needs. It’s great to know the color, grommets, and reinforced edges worked out well and that the added weight feels just right for your application. We truly appreciate your support and look forward to serving you again in the future.
Very quick and easy. Lots of options and suggestions for addons
I had these items ordered within minutes and shipped within hours. Great service. No snags or delays.
Hey Paul! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent very professional, delivered when promised, good material and craftsmanship
Hey John! Thank you for your excellent feedback. We’re truly pleased to hear that you were satisfied with the professionalism, timely delivery, and the quality of our materials and craftsmanship. Delivering a reliable and high-quality experience is always our top priority. Your appreciation means a great deal to us, and we look forward to serving you again in the future.
The material of the shade screens are 100% top notch and also easy to install
Hey Joseph! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I needed a fire proof and something light to protect my pool equipment from the sun. They made it quick and it is really good quality.
Hey Leigh! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Sample book arrived very fast, exactly what we were looking for, great price
Hey Cindy! Thank you for the wonderful feedback! We're delighted to hear that you had an excellent experience with Tarps&All. We're glad the sample book arrived quickly, met your expectations, and came at a great price. We truly appreciate your support and look forward to assisting you again soon!
Quality wasn't good. Could barely hear customer service due to background noise.
Return policy too difficult.
Hi Danna, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Added very much needed shade in our greenhouse! Cut the extreme heat down tremendously in the middle of the day! Great fit!
Hey Jeff! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Perfect for my horse stall. Keeps the flies and birds out. Also works well for shade!
Hey Barbara! Thank you for your wonderful feedback! We're delighted to hear that the cover is working perfectly for your horse stall providing shade and helping keep flies and birds out. It's always great to know our products are making a real difference. We truly appreciate your support and look forward to serving you again!
Great price on a product I'm hoping will last longer than other barn curtains I've bought
Seems like very good Quality.
I wish it blocked more view (for privacy) but very nice!
Hey Vince! Thank you for your feedback! We're pleased to hear you're satisfied with the quality of the screen mesh. Your comments regarding the level of visibility and privacy are truly appreciated, as they help us understand our customers' expectations more clearly. While the mesh is designed to balance airflow, durability, and partial visibility, we understand the desire for increased privacy and will certainly take your input into consideration for future improvements. Thank you once again for choosing us. We value your business and look forward to serving you again!
Tough to rate the product because it has not yet arrived. I'm expecting it will be great
Hey Stuart! Thank you for your feedback! We understand it can be difficult to provide a full review before receiving the product, but we truly appreciate your confidence in us. We're glad you found the interactive design review helpful, and we hope the final product meets or even exceeds your expectations. If you have any questions in the meantime, feel free to reach out. We're here to assist!
I placed a custom tarp order with specified (written and verified by telephone) placement of grommets. The grommets were to be placed 12" apart, but I received a tarp with placed grommets spaced at 11" apart. Tarps and All claimed that the 11" spacing fell within their required construction! Although their website seems to indicated this is an American company with production in the U.S., the product was made in India. Because of this, although I could not use the tarp for its intended purpose without modifying it myself, I asked for a 50% instead of shipping it back to them (an offer, by the way that had not been extended to me). They responded with an offer of a 20% discount on any future orders I placed. Although they claim customer satisfaction, they provided an unacceptable product for which I paid additional money to customize. I will not conduct additional business with this company.
Hi Carmen, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Communication with agents not satisfactory. They should have solved myproblem instead of offreing a half $#*! solution.Probably cost you a customer.
Hello William, we sincerely apologize for the inconvenience and understand your concern regarding combining your two orders and requesting a shipping refund for one of them. However, please note that our shipping charges are based on the total weight of the package. Even if both products had been included in a single order, the shipping cost would have been calculated accordingly.
That said, our team has offered the best possible resolution—a refund reflecting the difference you would have saved by placing a combined order. We truly value your feedback and will certainly take it into consideration to enhance our customer experience moving forward.
Great place so far to get custom sized tarps. I needed a shade tarp for a dog run and was able to get exactly the right size and set up
Hey Austin! We are delighted to hear that you are pleased with our product and custom options. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Shipping cost was too high, shipping was delayed, I was emailed that it would get here yesterday and it hasn't got here yet.
Hi Deborah, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I placed a custom order with this company and received a product that was not done to specifications. I requested a discount for the inadequate product I received (providing photos of the product), but was told the product fit within their +/- specifications and was offered a small discount on a future order.
Hey Carmen! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Their online ordering tool makes it easy to configure your tarp for size, material, and grommet layout.
Hey Victor! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey John! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Brian! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!