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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
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Called to cancel my RedCard because Target wouldn't let me attach it to my account as my last name (Dyke) was considered vulgar! I called Target to see if they could somehow attach it for me. Automated answering machine hung up on me - 3 times. So I called Target to cancel my RedCard. John (supervisor) who refused to give me his last name, politely argued with me for over 6 minutes telling me I should not close the account. I had to hang up on him and call again to get another agent. I was finally able to cancel my account.

Date of experience: May 4, 2022
Ohio
3 reviews
18 helpful votes
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Very hard working employees, with very positive can-do attitudes that reflect their motivation, personalities, innate abilities, willingness to serve. Certainly, their excellent training combined with their inborn abilities makes for winning performances in customer service.

Date of experience: May 1, 2022
Michigan
2 reviews
2 helpful votes
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LOVELY
May 2, 2022

My dad took me to target! Love the smells, love the people, and last love the bathrooms! Best place ever I will come for 1 week! Thanks for making my life better! Don't give up on your hard work! I went here last mouth and didn't get the chance to Wright a review!

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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I have bad legs. Have tried many others and none have given me the comfort and support these have. I just wish they came in solid skin tone colors or neutral greys. Would make them more wearable/appropriate with all styles and color of clothing. (dresses, etc.)

Date of experience: April 28, 2022
West Virginia
5 reviews
4 helpful votes
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Target rocks!
April 22, 2022

From apples to zucchini target has it all! My kids love going to target and buying clothes, toys, etc. its amazing!

Date of experience: April 21, 2022
Michigan
3 reviews
4 helpful votes
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Not my favorite
April 19, 2022

In the target near me, there is too many bright colors and there's too many bright lights. Maybe my eyes are just sensitive (I'm goth so I just sit in my bedroom in the dark lolz) but I seriously am not a fan of this place. Also the floors are always really slippery and are a weird texture. And the music is too loud. Other this this, it's a decent place for shopping.

Date of experience: April 18, 2022
South Africa
2 reviews
7 helpful votes
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I placed an order online and received a different item. I haven't gotten any email notifications about the refund that I am still waiting for. I will not order same day delivery again and I definitely would not recommend it. Terrible shopping experience at target.

Date of experience: April 12, 2022
Georgia
2 reviews
1 helpful vote
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I went online at 3am to order the new SCLxtarget collab. A week later the order was canceled due to "technical error". In the mean time everything my daughter wanted was gone and the only restitution I got was a big whomping $25 gift card. If I want anything I ordered I would have to pay 3times the price on resale sites! Never again Target! For a major retailer, you failed!

Date of experience: April 8, 2022
Texas
3 reviews
9 helpful votes
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In today's digital age, it shocks me that target is behind. They are only one upgrade from Walmart. Ever heard of digital receipt? Of course the machine gets stuck tonight and could not give me a receipt. Horrible. Secondly, the card option on the screen just says card with the target gift card icon. No they do not take debit or Visa or Mc. Just the target gift card. See how that could be confusing. Its sad. Maybe bed bath and beyond is better...

Date of experience: April 3, 2022
Indiana
1 review
1 helpful vote
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Everything in box damaged. Shipping is never adequately protected. Boxes are way too big and flimsy! Never is there any packing.

Date of experience: April 1, 2022
New Jersey
1 review
0 helpful votes
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Don't ever purchase anything from Target online. They do not take responsibility for their mistakes and give you the runaround. There is an issue with their shipping department and Fed Ex that they wont tell you about.

Date of experience: March 29, 2022
Illinois
1 review
1 helpful vote
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They make me wait 3 days after expected delivery date... and call them back and they will give replacement... I said ok, but they only replace one item out of four items ordered... they can't replace rest of 3 items... wtf... they won't give free fast shipping like next day for their mistake... now I have go to store and get one... what a waste of time with target customer service...

Date of experience: March 28, 2022
Georgia
9 reviews
11 helpful votes
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An amazing site/app to shop on!
March 28, 2022

When it comes to everyday deals, Target.com (or the Target app) is definitely the place to shop with many Target Circle offers, promos and Target Redcard perks. It's a one stop shop for all of my family's needs from personal care, to home decor to apparel and groceries. I also love the two-day shipping on selected products which allows my items to arrive faster and it's one of the best retailers to shop for nice kid-friendly clothing for my 4 year-old.

Date of experience: March 27, 2022
California
7 reviews
0 helpful votes
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Love Target!
March 28, 2022

I love shopping at Target. They always have a large selection of items to choose from that are in stock. My shopping experience is always great with Target and Target.com. They also have wonderful customer service. I definitely recommend shopping Target.

Date of experience: March 27, 2022
North Dakota
1 review
0 helpful votes
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Registry is a joke
March 27, 2022

Target is supposedly for the higher class. However, you can't even make a registry in any of their stores nor can you scan item online. They expect you to manually search each item & add it to your registry online. Do they realize how much time & effort that takes? It is a complete waste of time & an absolute joke. Oh, but they give you a gift for adding items to your registry as if that is enough to make you want to waste your time. I'd rather shop with Walmart or anywhere other than the circle because they are only there to make peoples lives harder.

Date of experience: March 27, 2022
North Dakota
1 review
0 helpful votes
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Worst service
March 25, 2022

One of the worst stores I've ever shopped at I highly recommend you do not shop here. Especially if you buy something here and try to return it you get Hassled on returning an item.

Date of experience: March 25, 2022
Georgia
3 reviews
0 helpful votes
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I have always loved target but I am done. First problem was I had returned and item by mail and didn't receive a refund after it was received. This is system glitch that had happened before. I talked to a very rude customer service rep. I asked them if they understood WMS and what I was talking about. He took it as an insult, cussed and me then my returned was denied a hour later. I am not finished with this issue and plan to take it further.
A few days ago I used my target circle money on an online order. Before it shipped I cancelled the item. I wrote a customer service rep and asked why the full amount of the reward was not used on the item left. He was nice and said the remainder would be in my account in 24 hours. It has been a bit longer so I wrote customer crevice again. I had screen shot the whole conversation and sent it to this rep. I also wrote her what had happened. She said no that it was my problem and a miscommunication. The screenshots show it was not a miscommunication. It is only $12.00 but I am over it. I known there is a shortage of finding people to work. Target is lucky because they have one last customer.

Date of experience: March 24, 2022
California
1 review
0 helpful votes
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Credit card
March 24, 2022

I was hacked back in February they got my discover card bank account and target account and I sent in the necessary forms along with the police report. They denied my claim. I've been with them for two years. So be careful if you purchase with their credit card.

Date of experience: March 24, 2022
Ohio
2 reviews
25 helpful votes
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Terrible packing, damaged items
March 7, 2022

Last week I ordered several small jars of various spices, a box of baking soda, a pair of metal kitchen tongs, 3 packs of applesauce cups, and a box of baggies.

All of the items were tossed in a box, with no protection. During shipping, one of the packs of applesauce tore open, and the metal tongs punctured the foil seal on one of the cups. This resulted in applesauce leaking in the box.

The box of baking soda was not sealed well, so baking soda was also leaking in the box. When the mailman handed the shipping box to my husband, baking soda was actually leaking out of that box.

Everything in the order was covered with a mixture of applesauce and baking soda. It cleaned up ok, but would have ruin books or clothing. There was obviously no thought given to packing the order carefully, so all the items were loose and tumbled around during the shipping process.

I won't order stuff to be shipped again, if this is an example of their method of packing and shipping.

Date of experience: March 7, 2022
Illinois
3 reviews
4 helpful votes
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I used to love Target. No more. I purchased smart TV on Target.com to pickup at my local store on Thursday night with the intention of picking it up on Friday. It showed as being in stock, and was on sale. Shortly after making the purchase, I received a message saying the TV was no longer available for store pickup, and that I should select one of the other available options. Those were:
*Pickup at another store - Which sent me back to my local store, indicating the TV was in stock.
*Shipping - Which said it would not ship to my address.
*Another Item - The EXACT SAME TV, but at FULL PRICE, not the sales price! (Note: This option becomes even more baffling as the situation plays out!)

I called the store manager to complain about my experience and ask for the smart TV at the sales price. She checked their inventory and explained the online inventory was in error and different from their store inventory. Unless I wanted to purchase the floor display model - I did not - she did not have the TV to sell me. She offered to see if it would come on the expected Friday or Saturday deliveries or to work with me on the price of a different TV. I said that we could see if it would arrive. As an aside, I was upset to learn that a store manager can't adjust the order to get an item in order when a customer has been mistreated. Ridiculous! Of course, the TV did not arrive with the deliveries on either day.

On Saturday, I called Target.com customer service. They were unable to locate the smart TV anywhere within the Target system in order to send it to me. So Target sold me a smart TV, but wouldn't actually allow me to purchase and take ownership of said TV. Thanks, Target! As I explained to both the store manager and the customer service representatives, I can't stand Walmart. However, within 2 minutes on their website - and no hassle whatsoever - I purchased the smart TV that I wanted, and they confirmed they are preparing to ship it to me. I hate that Target's comedy of errors in this situation has made Walmart look good. Sure, Target is sending me a small gift card for my inconvenience... but I can't use it toward the TV they sold to me, but won't actually allow me to have.

Date of experience: March 5, 2022