TalklivReviews 1,584

Dear Rohan,

Thanks for leaving your feedback about our site!

That's right that our website is more expensive than some sites, with lower prices. However, our communication platform has a number of advantages, such as verified members, which gives an extra guarantee that the person registered is real, we have no subscription- you decide when to make the payment or not, your control over searches and much more. In addition to these benefits, we always provide high-quality 24/7 customer support to our users. Correspondent requests are handled carefully by the relevant departments (e.g. Moderation, billing, technical department). This means that we have to make some expenses to maintain the same level of care for all our customers, and that is why our prices are quite reasonable with respect to the service you receive.

Our users may be online whenever they want or can, sometimes they may leave their computer on with the open website, that’s why they are shown online, but they are away from the computer or just simply minimized the site instead of closing it on their device, and as a result, they are shown as online. Furthermore, we have members from all around the world with different timezones, for example in your country is day and in the country of another user is night, thus you may see the user online at an unusual time for you. If you have any other questions or concerns, you may always contact our support team, which will gladly help you out.

Please feel free to reach us at [email protected] at any time if any assistance is needed!

We are here for you 24/7.

Best regards,
Talkliv Support Team

Dear Ron,

We do appreciate you sharing your feedback with us!

We are delighted to hear that you are having a good time on our website!

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

Please do not hesitate to reach us at any time in case any questions arise as we are always at your service.

Best regards,
Talkliv Customer Support

Dear Tim,

Thank you for sharing your feedback about the website!

We are sorry to hear about your situation with the photo. But we need to inform you that the size of each file should not exceed 1000x1000 pixels; file formats accepted are JPG, GIF or PNG.
In case when the photo is too large, it will not be uploaded at all or will be cropped.

Nevertheless, you can take a screenshot of the cropped photo and send it to us via [email protected], so we will be able to compensate you credits for this issue and fix your problem.

Best Regards,
Talkliv Customer Support

Dear Jimsterjam,

Thank you for your comment on our website.

We want to inform you that we give a possibility to our new members to try out the website for free (for that they receive 20 credits). If they like the website and want to continue communication, they need to buy credits.

Members can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, they need to be paid members and purchase credits. Members can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, for now, we have a special offer for our new members and the first package for them is available only for 2,99.

If you have some questions about the website, please contact us back at [email protected].

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Talkliv

Dear Robert,

Thank you for your comment on our website.

We need to remind you that our website is an online-international communication platform where we provide our members with fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other members of the website. Therefore, we always recommend asking members what they are looking for here: penfriend, just communication, love etc.

Also, please be informed that the amount of spent credits depends on the member and the service that s/he uses on the website.

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at [email protected].

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Talkliv

Dear Bill,

We may assure you that we ask our users to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the user's profile becomes verified, meaning there is a Trusted User sign.

Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website.

Please, kindly note that every user may have his/her own reasons for joining as well as different goals for using the platform for communication. You may always check the description posted on the user's profile to find whether it matches your interests or goals on the website.

Please, contact us via [email protected] and share all the details regarding your feedback of the platform that you rated 2 stars.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Talkliv

Dear Phillip,

Thank you for bringing this to our attention. We understand that being able to contact someone is an essential aspect of online dating, and we apologize for any inconvenience you may have experienced.

At Talkliv, we take the privacy and safety of our users seriously, which is why we have strict policies in place regarding sharing contact information. However, we do provide various communication channels for our users to interact and get to know each other, such as messaging and streaming features.

If you are having difficulty connecting with someone on our platform, we recommend trying to initiate a conversation with them through our messaging system. This allows you to communicate with other members while keeping your personal contact information private until you feel comfortable sharing it.

If you have any further questions or concerns about using our platform, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with Talkliv is a positive one.

Best Regards,
Talkliv Customer Support

Dear Jeff,

That's right that our website is more expensive than some sites, with lower prices. However, our communication platform has a number of advantages, such as verified members, which gives an extra guarantee that the person registered is real, we have no subscription- you decide when to make the payment or not, your control over searches and much more. In addition to these benefits, we always provide high-quality 24/7 customer support to our users. Respectful requests are handled carefully by the relevant departments (e.g. Moderation, billing, technical department). This means that we have to make some expenses to maintain the same level of care for all our customers, and that is why our prices are quite reasonable with respect to the service you receive.

Also, our loyal customers have the possibility to receive some bonus credits- you are welcome to contact our support team via [email protected] for more details.

We are looking forward to your reply!

Best regards,
Talkliv Support Team