TalklivReviews 1,584

Dear Customer,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Although it is possible to exchange contact details via chat/letter with your penfriend and continue communication out of the website, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at [email protected].

Best Regards,
Support Team Talkliv

Dear Anthony,

Thank you for your comment on our website!

We want to inform you that we give a possibility to our new members to try out the website for free (for that they receive 20 credits).
If they like the website and want to continue communication, they need to buy credits.

In general, members can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, they need to be paid members and purchase credits.
Members can choose among various packages and try the cheapest ones in order to understand how our project really works.

If you have some questions about the website, please contact us back at [email protected].

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Talkliv

Dear Peter,

Thank you for sharing your feedback about the website.

First of all, we need to remind you that our website is an online-international communication platform where we provide our members with fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other members of the website.

However, it always depends on the person how and what s/he wishes to send via chat/mail and, in general, manner of communication. For your information, we have such an option as Let`s Talk, where you can choose prepared phrases in order to send them to other members or create your own phrases, add them from the Internet.

As it states above, we are a communication platform, therefore, we recommend asking members directly what they are looking for here: just to spend time funny, penfriend, love etc. in order to avoid misunderstanding in the future.

Also, we may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Trusted Member sign.

From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site.

Therefore, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case.

In addition, it is possible to exchange contact details via chat/mail with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Therefore, we would greatly appreciate it if you decide to review the feedback, taking into account the explanation on how the website works.

Best Regards,
Support Team Talkliv

Dear Mosee,
Thank you so much for taking the time to leave us this review!

I am afraid we have not got a chance to receive your feedback in full.
Therefore, we would like to let you know that you can always contact us with any comments, concerns, or suggestions you wish to share.

Feel free to reach us via [email protected] email at anytime. We are always at your service!

Best regards,
Talkliv Customer Support

Dear Buster,
Thanks for sharing your feedback.

We’re sorry your experience didn’t match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact me at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every lady takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Talkliv Support Team

Dear Duane,

Thank you for taking the time to provide feedback about your experience with Talkliv. We appreciate your honest opinion and are sorry to hear that you find our platform expensive and have concerns about the authenticity of our users.

Regarding the pricing of our platform, we strive to provide affordable pricing while offering high-quality service and safety measures to our users.

As for the authenticity of our users, we have stringent verification processes and safety protocols in place to ensure that only genuine and trustworthy individuals are allowed to use our platform. We also have a dedicated team of moderators who monitor the activities on our platform to detect and remove any suspicious or fake profiles.

However, we understand that online dating can always carry some risks, and we advise our users to take necessary precautions while interacting with other members. We also have safety tips and guidelines available on our site to help you stay safe while using our platform.

If you have any further questions or concerns about our pricing or safety measures, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that you have a positive experience with Talkliv.

Best Regards,
Talkliv Customer Support