TalklivReviews 1,584

Dear David,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Talkliv

Dear Kenneth,

Thank you so much for taking the time to share your feedback!

We want to assure you that your satisfaction is our primary focus and we will be glad to help with any matter that worries you! We wish you to have a pleasant time on our website and also we wish you good luck in finding a pen-friend!

We do hope that you will like our services and change your rate in the nearest future! Please contact us via [email protected] in case of any questions, we are ready to assist!

Best Regards,
Talkliv Customer Support

Dear Fikri,

Thank you so much for taking the time to share your feedback!

We understand your concerns about communicating with someone online. However, we want to inform you, that our Trusted users' profiles are verified twice.

Firstly, our Affiliate Partner gathers and verify the personal background information, ID, and other documents of the user as well as upload a verification video where the user gives her/his consent to use our Website. For the second step of verification procedure we ask the following: A valid passport/national ID document; A verification video where the user, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service.

This way we make sure that all users registered on the Website of their own free will. If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we take steps to verify these documents (e.g. Ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

Please contact us if you want to know more about this process or you any other questions about the website. You can reach us via email [email protected], we are here 24/7 for you.

We do hope that we have dispelled your doubts and you will enjoy our platform and give a better review in the next time!

Best Regards,
Talkliv Customer Support

Dear Mikey,

We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve.

We do understand your point regarding the pricing. Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners assisting with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At the same time, you may comfortably use our website without being distracted by many advertisements.

Should you have any questions regarding our service, please do not hesitate to reach us via [email protected].

We will be glad to assist you.

Best regards,
Talkliv Customer Support

Dear Jay,

Thank you for sharing your feedback regarding our service!

Please be informed that each and every user has their own purpose to be here, hence the experience of each particular user is unique, as well as their results from using the platform. Some ladies chose to use our website for communication, some users are here to find friends or like-minded people, some people want to establish communication with people from different countries to share their experience, seek popularity, etc.

The streaming option is not available for all users by default. We implemented a special selection process for our future streamers in order to maintain a safe and convenient environment for communication and to avoid any possible issues with the new option and provided content. If our tests will show that the feature is popular and it would be best to make it available for all the users on the platform we will let you know straight away.

Please feel free to reach us via [email protected] at any time if you wish to share more feedback, thoughts and suggestions related to our service!

Kind regards,
Talkliv Customer Support

Dear User,

Thanks for your feedback!

All our new users receive an offer of 20 free credits to try out our services upon registration. It seems that you have already spent your free credits on communication. We hope you had a good first impression. To continue communicating with users, please purchase credits on our website.

That's right that our website is more expensive than some sites, with lower prices. However, our communication platform has a number of advantages, such as verified members, which gives an extra guarantee that the person registered is real, we have no subscription- you decide when to make the payment or not, your control over searches and much more. In addition to these benefits, we always provide high-quality 24/7 customer support to our users.

Correspondent requests are handled carefully by the relevant departments (e.g. Moderation, billing, technical department). This means that we have to make some expenses to maintain the same level of care for all our customers, and that is why our prices are quite reasonable with respect to the service you receive.

If you have any difficulties or additional questions - feel free to contact us via [email protected]

We work 24 hours- 7 days a week.

Best regards,
Support Team

Dear Mark,

Hello and thanks for finding time to submit your review.

Please be kindly noted, that our website is completely legitimate, as we work in concordance with international law.

Also, we carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

At the same time, there are also different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication.

We are always at our customers’ service and ready to assist in any situations occurred. That's why we set our prices to such a level.

Should you have any questions, please contact us via [email protected]

Best regards,
Talkliv Customer Support