TalklivReviews 1,584

Dear Fabian,

We’re so grateful that you took the time to share your feedback with us.

It is true our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

We are always ready to provide our members with complimentary credits if you they're active users.

Feel free to contact our customer service department if you have any inquiries at all via [email protected]. We will be happy to help you or tell you how to reduce your spending!

Kind Regards,
Talkliv Customer Support

Dear Kaspaer,
Thanks for sharing your feedback.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Talkliv Support Team

Dear Eugene,

We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve!

Please be kindly informed that we carefully approve every trusted user to be registered on the platform as they undergo multiple verification checks that confirm their identity and background before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the user you are corresponding with.

However, if some of the users raise your concern and you have some evidence in regard to this matter, please share them with us at any time and we will be glad to investigate the matter. We always take action if we notice that violations of the rules indeed take place.

We would like to draw your attention to the fact that one of the main benefits of our communication platform is that it is not required to pay to become a member and create an account. Also, you can easily browse profiles for free.

On the other hand, it is true that you will need to purchase credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spending on those.

It should be noted that we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please be advised that it is not prohibited to exchange contact information with your penfriend in chat or mail sections. There are no particular requirements before you may take that step, however, your chances will definitely increase if you make sure that you know a person well enough.

This option may be helpful for you to reduce your expenses and continue communication outside of the website. However, every trusted user decides for themselves whether they are ready to move forward as the website provides a secure space for communication.

If there’s anything we can do to help you further, let us know via [email protected].

Best Regards,
Talkliv Customer Support

Dear Carter,

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits. If you wish to receive a special offer to receive some complimentary credits, please contact us via [email protected].

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Talkliv

Dear Kris,

We want to inform you that we do not have any special requirements for contact exchange between our users.

You are free to do it anytime you want via chat/mail on the website. Please kindly note that it is up to every user to decide when they are ready to move forward and share personal contact information. As the website, we provide a safe and secure place for communication.

If some user has difficulties viewing your message, please contact us back with the information about his/her ID number, so we would be able to locate that user and help with the service.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Talkliv

Dear Thomas,

We are grateful for your feedback about our website for communication!
Thank you for being with us and using our services!

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits. If you wish to receive a special offer to receive some complimentary credits, please contact us via [email protected].

Best Regards,
Support Team Talkliv

Dear Mesaick,

Thank you so much for taking the time to share your feedback!

We try our best to make sure that all the trusted users are interested in communicating with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. In this way, we can be sure, that you're communicating with real people.

Just keep in mind, that It is real life. Every user communicates the way he/she is used to in real life =)

However, in case of any doubts or questions, please contact us via [email protected] and we will check this matter for you!

Best Regards,
Talkliv Customer Support

Dear John,

We appreciate you taking the time to publish a review regarding our platform!

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you. We are sorry that you were not satisfied with the service offered, please let us know if you need our assistance.

Please do not hesitate to reach us via [email protected] at any time if you need our assistance. We do hope that it will improve your further experience on our platform.

We are always at your service.

Best regards,
Talkliv Customer Support

Dear Richard,

It is a pity that you did not have an exciting experience on our website

At this point let us, please inform you that we wish to make your experience better with us

We hope that the next contact will bring you more pleasant experience with us

Please, feel free to contact us at [email protected] if you wish to share more feedback on this member

Best regards,
Talkliv Customer Support

Dear Tim,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Talkliv Support Team

Dear Harry,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, contact us via [email protected] and share all the details regarding your feedback of the platform that you rated 3 stars.

Please, note that you should not be charged for re-reading the same message/letter. If something like it happens, please report it to us immediately, so we would be able to take actions and fix it on the spot.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Talkliv