TackleDirectReviews 5,710

I tried to use a gift certificate that was given to me which was a hassle to do, every other website I've ever ordered from and had a gc you enter it when you pay, not before like your website. I had to call customer service for assistance with this. Once the order was placed I received an email notifying me of my order and I noticed I was being charged the full amount. Once again I called customer service to confirm the gc had gone through and after a couple attempts to make sure it had I hung up. The full amount was devoted from my checking account until the day it was shipped. I've never dealt with any company that does this. You authorized the gc when you sold it. Why do you withhold the full amount of the purchase and then credit it back to the buyer. For this reason alone I'm hesitant to order from Tackle Direct again.

My only negative was the reel is for live bait and I am using it for lures and I just used it on a trip to Cabo San Lucas and when casting it out the switch on the back of the reel for allowing the bait to run freely which I don't use was rubbing on my knuckles and caused a bad cut on my hand I would like to return it for a reel for surf casting also the surf pole that it was the combo deal has a rubber o ring that is too large and I cannot join the two sections together without allot of back and forth motion holding onto the eyelit which over time might break. I did call you before I purchased it and explained what type of fishing I was going to use it for and you recommended it that is the only issues I had