T-MobileReviews 1,948

... And they're friendly, helpful, and knowledgeable.
I've had T-mobile phone service for over 5 years, but for a brief and horrible period when I was seduced by another carrier. Now I'm back with T-Mobile, and paying less.
So it occurred to me to turn to T-Mobile for my internet needs. Now I'll be saving $25 - $40+/month (my current carrier charges whatever they think they can get away with).
I just got my new equipment. No cables to snap in a storm. Just plug it in, scan the code. The instructions are very clear, even to an old fart like myself.
AND I get Paramount Plus for free for a year!
I win! T-Mobile rocks!

Terrible customer services, I will switch to other company with better reputation and best customer services. Not a teamwork place and at the end is the customer who suffers the consequences.

T-Mobile is the worst company I have ever dealt with on the Business side! They are selling Business Internet with the attitude of home internet provider which they can't even do that well. The 5G network they boast about isn't ready for prime time. When it gets oversubscribed it wiggs out and starts dropping packets. Called business support and they act like it no big deal that your business is down for long periods ever day because of this! They also slipped up several times call my service home internet. Then since our new business location was a new build, we had some difficulties with setting up Billing and payment methods, so it was mailed in, out of frustration, on due date. 7 days later they cut off service without notice! Who in business cuts off a new account without notice on the first invoice?

Aaron is so good at what he does! I love his technical ability & his Customer Satisfaction. He is very compassionate & capable!
He makes being a T-Mobile customer easy.

Nutshell: March 31,2022. The Live Chat lasted over 2 hours long. This was the second time I had contacted them to cancel certain devices; including one THEY chose an outrageously priced plan for. Why didn't it get added to the plan we already had?! Right, so they could scam us out of our money, just shy of $300 they stole. BUT WAIT, we've been sprint customers for 21 years, so that deserves a $58 credit. Then, as I'm checking the details on the bill this morning, Surprise! They never canceled the 3 devices I spent 2 hours trying to cancel. Clearly the confirmation number means NOTHING. LIARS AND THIEVES.

I would not recommend this company to anyone. I ordered their mifi, which did not work. I returned it, have receipt of return, also phone conversation. I started getting a bill for 80 dollars. I called them about it, unless I had the pass code, they would not do anything. All info was sent back and never used. I explained I wasn't paying for product I don't have and she has it right on her screen in front of her. THEY TURNED IT IN TO A COLLECTIONS COMPANY.

Since T-Mobile came a lot of sprint customers are going they hells with network. They say come get a new sim but then it's still the same. For 3 weeks I'm walking with a vaya Mifi device so I can at least get calls through WhatsApp. They do not prorate nor credit. Why do we have to pay when we are not even able to get service? I think best Sprint had stayed. T-Mobile is TRASH. I bet they gone lose a lot of customers. Right now I just wanna port over to Liberty smh.

Ok today has been extremely exhausting, had to call 5 times to get help with sitting up my internet and Hub Google TV, not one rep spoke proper English keep call me he instead she, when I tell you nobody knows how to sit it up instead of them saying I can't help they will put you on hold for another rep to pick it up, I'll find someone else to do it terrible, need to hire knowledgeable people that know what they doing and can speak to you properly where you can understand it's sad and it's terrible I will never call again..

July 13th my account was compromised. Spent many hours on hold as well as communicating via FB messenger. After wasting hours of my time trying to fix the issue, I was told they had it corrected and would "escalate" my account to the fraud unit. For some reason a TMobile representative cancelled my account instead of reporting it as fraud and contacting me to change my personal Information. They would credit 1 month on my account for my trouble. Yesterday, I received a text that they were charging me the amount they were supposed to credit, plus an additional $10.
I called today regarding the charges and am not able to access my TMobile account, nor can they access it. I had been on Hold over 3 hours and have been transferred several times, escalated to a supervisor call, and hung up on. I am typing this message while on hold. I called TMobile again and am again transferred to a Supervisor. He informed me my account was never reported to the fraud department. Then in mid sentence put me on hold. I was on hold for over 2 hours and he just hung up on me. Now I will have to report to my credit agencies and my bank due to their errors. Talk about security and data breach! I will be going with another company as soon as I get this straightened out.

I am so not happy with this company. So i traded a phone in for the promo. Well guess what, they took my trade in and still charging me full price for the new phone. My bill has been messed up since day one and nobody can seem to fix it. I try to call the store that i did the transaction at, but the number on Google to get ahold of them in Vernal, Ut, and the manager trevor and the phone just rings and nobody answers. Tried T-Mobile support and they refuse to fix the problem. T-MOBILE IS A SCAM COMPANY.

I switched to T-Mobile we arranged to pay 160 a month got a bill 194 after talking with T-Mobile I got it back down at 160 a month thank you T-Mobile

I called the tech support 4 and spoke with really dumb people, in other staates, they reset my network and then I could not use my Hotspot for my laptop and my phone would not connect to my car anymore, Those 4 dumb people told me I have to call Samsung because of it, they said my Bluetooth is not working.
VERY WRONG!
Finally I called the 5th time and I had a lady from Texas and she fixed the problem, it was not a Samsung Manufacturing problem.

I migrated over from Sprint to T-Mobile over 7 months ago (Dec 2021). Promised the same rate as I had with Sprint and free phones for the migration. After 20 different call ins and in person meetings with local T-Mobile store manager, they are have been charging me for equipment charges ever month. My bill is $65 a month more for 3 phones. Although everybody I talked to agrees it should be fixed, no one is authorized to fix it. Unbelievable!
Kent Powell

I've been using T-Mobile for about 10 years with no complaints. Their customer service is outstanding. Of the 4 mobile providers I've used, they are the only one I've stuck with long past the contract period. I realize that at first their rural coverage was not as good the 2 big companies, but the price was also half of what the others were charging. It seems that now their coverage is as good as any and yet the price is still half of what the others are charging. They are also the only company that offers to reduce my costs by telling me when they have new monthly plans, with no contracts or strings attached. Hat's off to T-Mobile for their integrity.

They really don't care. I was first send to a click line, then to a parson, then they judged whether or not I should speak with IT, then I was in an infinite wait. Seems par for the course. So great the message playing over and over said they "care about" us.

We tried the t-mobile home wifi for $50 per month. The wifi didn't reach our bedroom and was slow in other areas. Plus it was just a router, no modem so nothing could be hardwired. We tried returning the router within the 2 week trial period and they gave us a complete runaround trying to return it. It looks multiple calls, being transferred to multiple departments, calls being disconnected, they're unable to generate a return label, etc etc etc. finally we got the return label and made the return. And yet our credit card was still charged for 2 months after they received back the router for the $50 per month. Horrible customer service and company all around. Do NOT recommend!

They overdrafted my account while i was having financial trouble, after i paid my bill in advance. They took another payment out and overdrafted. When i called them up to resolve this, Dominic from the Maine department was very condescending and unhelpful. He did get a refund of the of the overdraft, but for three days from now after the damage was done, and wouldnt do anything to stop me from being considered delinquent in my fees and have my service suspended. Even though i paid what i was supposed to, the refund put me as a delinquent account and i was told i would have to go into my account and set up a new setup to keep from being deactivated, even though they are the ones who caused this. Add on top of this how insulting he was, talking to me like i was a child, and mocking my situation at the end of everything with overly sacarine "concern" and wishing me luck after they left me broke, unable to get a bus pass to get to work, refused to fix the issue... this was a horrible experience that has screwed me over and then to be mocked and treated poorly for something they did wrong? I am no longer going to use Tmobile in the future. As soon as i am able to i am going to be switching services just because of this customer service experience. Dominic was unhelpful and insulting, and he lost Tmobile a customer of many years.