T-MobileReviews 1,948

Was promised a refund of my prepaid account as I transitioned to postpaid. Once I had transferred, they decided they didn't want to honor that refund anymore. I've been sent between billing departments countless times and spent more hours with their support than I thought was possible, to no avail.

They'd rather lose me and my family as monthly customers than see that I received the refund I was promised. Needless to say we will be terminating our service with T-mobile.

T-Mobile store and phone CUSTOMER SERVICE reps are HELD HOSTAGE by their management. It seems they are forced to ONLY SELL CURRENT PROMOTIONS.

As a Sprint customer, changed to T-Mobile in ST LOUIS, MISSOURI…. All store personnel ignore Sprint arrangements made for me and insist that ONLY CURRENT T-MOBILE PROMOTIONS apply.

Phone reps the same. I CAN HEAR THEIR EMOTIONAL TRAUMA when asking for a bill adjustment. They reply with YOUR CURRENT PROMOTION ON YOUR BILL SAYS.

Even the phone supervisor seemed to be almost crying. I asked if there was a T-Mobile department that handled bill adjustments and HE WOULD NOT SAY YES OR NO. He started to state the CURRENT PROMOTION ON YOUR BILL IS….

T-MOBILE CUSTOMER SERVICE DOES NOT HAVE:
Respect for Sprint customer arrangements
Feedback. Online options…. You must write a letter
Feedback phone service
Feedback email service
Billing Department to handle billing questions.
Options to give good or bad details on visits in stores nor online

I AM LEAVING T-MOBILE!

Sprint should have bought T-Mobile…. Sprint is willing to listen and make adjustments when necessary.

Saint Louis Missouri

I'm a service connected army veteran That said, I was given the wrong advice by a t-mobile employee and now I'm without ability to make calls so that I can order my medications forcing me to drive to the VA to put my order in. And yes t. M. Knows all this. So I have to get emergency supplies in order to wait for the 7-10 days it takes the va to deliver them. This is very dangerous for me and I'm being interrogated by the VA as to why in need emer supplies. The pass due money I owe was a misunderstanding. In short I paid $178 cash which would be my 2nd bill instead of the $199 that I owed because the T-employee insisted Several times I owed the $178. T-mobile won't work with me and worse not taking any blame. They tried 3x's to take money out of my account costing me $30 a pop and added $60 worth of late charges which exceeds my disability check. My hand to God if I'm lying.

I got a phone last month on the 3rd. They charged me 50, thought to not to ask anything because I assumed service was included. I called 611 and said I need the due date to be on the 4th of each month. They billed me for after 20 days. And turned off my phone before the 4th. I called to reactivate it, paid this month on the 3rd and now they are billing me again before next month. T mobile sucks. I should have stuck with metro pcs.

T-Mobile gave me a hidden cost on a cell phone that I traded in their jump program. T-Mobile said I was late turning the Old Iphone in, so they cleverly charged me monthly, even though they sent me the upgraded phone. Tmobile had me paying on my old phone which they never sent back to me.The charge was cleverly hidden in my bill. I was with T-Mobile since 1999. I will pay both phones off but will never go back to this company again.

T-Mobile is the worth customer service ever. I did talk with the first agent for only 7 minutes who did not know how to solve the problem then put me on hold till now since 1hour 56 minutes, nobody took the phone, till now while I am writing this review, then the y hang up without anyone answers my questions or solve the problem. The worth is that they do monthly mistakes by charging money you shouldn't pay, then every time you call they give you different answers. I did suspend my phone number in June, every moth I get a bill still, sometime $16, then $68, another couple time $36, then $26 and today they charged me $109 suddenly and till now they can't solve the problem after four months, they keep giving stupid excuses. I will sue them if this goes on. Additional to this they put the worse music that taps on the nerves while on hold for all this long time.

Unfortunately I've been with T-Mobile for over 8 years now and this is my story of recent times:

I've mentioned to quite a few T-Mobile reps over the last month that when I first joined T-Mobile the customer service was absolutely awful with promised calls back that never happened. Then they got better as time went on.

One thing for sure that I've noticed with this company over the last year is they promise to call you back and never do!

I'm still waiting for 2 calls to come back to me from a tech support rep and a supervisor. Both of these calls go back to September 6th and it its now September 30th.

I've never had a call back since, even though both promised to call me. 'Yes promised so whenever somebody at T-Mobile promises to call you back, I'll put a lot of money on the fact that they won't call you and your forgotten about once the phone call ends.'

I called up T-Mobile 3 days ago and a ticket was made up and I was told within 72 hours someone will get back to me and update me on the situation. Not only have I called about this issue 3 times within that time period, I even had a supervisor called Mary who promised she would call me back with results and once again I've never heard anything back from her since.

I've even texted them on the phone number where they get back to you and once again no one has ever gotten back to me. I'm done, enough is enough it's time to move on.

I would advise anybody out there to stay as far away from T-Mobile as possible.

I had next to no phone service for two months because there were two cell towers in the Greeley, CO. Area as confirmed by the T-Mobile store at Centerplace in Greeley, and they said T-Mobile would give me a partial refund, but they wouldn't. I switched to Verizon because I could not get any cell service with T-Mobile in my area. T-Mobile is dishonest and crooked, and I would never use them again for my cell phone service. Verizon's service is excellent, and they have much better coverage than T-Mobile, especially in rural areas. T-Mobile lied to me several times, and they are a dishonest and very poor cell phone service.

Tmobile is not honest anymore, hides fees, and makes offers that are not offers anymore. I had a 55plusplan for 70 dollars a month. Now, I pay 155 a month. 1.do not trust their rep. Word anymore. I was told I was going to save 600 on a new s22 plus and I am paying full price of unit of almost $1000. 5g service in home is not better than LTE neither on phone or home internet. Internet drops are constant and service repr. Do not help you anymore to solve the issues. Tmobile requires to many things in contract phone line additions that cancel out any possible discount on an offer and you pay more and full price for units. That is sad. Tmobile added voice service to my 3 lines and I do not know how to use that voice service and I was not told it is extra pay for it. Do not trust tmobile because representatives are going to make you responsible for the little writing in their contracts (hidden information and you are not aware of). Please let all people know so they know who 2 faces tmobile is now.

I WENT INTO T-MOBILE STORE NUMBER 9209
******* INDIANA AVE, STE A SPOKANE VALLEY, WA. ******* TODAY T-MOBILE IS RUNNING A PROMOTION BRING IN YOUR OLD PHONE EXCHANGE YOUR PHONE FOR ANY 5G FOR FREE
ITS A SCHEME BECAUSE WHEN I WENT IN THERE THEY TOLD ME I WAS GOING TO HAVE TO PAY A DEPOSIT OF $601 INSTEAD OF A FREE SWITCH PHONE TO A 5G. WHICH IS WHAT I NEED BUT I MADE SURE I GRABBED A BUSINESS CARD TO LET EVERYONE KNOW THIS ABOUT THE T-MOBILE COMPANY! I DETERMINED THAT I CAN DOWNLOAD MORE BADASS APPS FROM PROTECT STAR APPS FOR CHEAPER THAN DEALING WITH T-MOBILE SCHEMES! DO NOT SHOP AT THIS POINT AT T-MOBILE!

I went to t-mobile store and i asked for the price for trading my samsung note 20 ultra to get the note 22 ultra and they told me that i cast me 399 different that i will pay and it will be 16$ monthly and when i went next day to another store and we talked about it it was another offer that i pay 1199 total but when i told him to cancel it he said it gonna cost you 70$ i said ok its fine i pay it and he did not cancel it he made the purchase so when i told him why he said i thought you told me to make the purchase i was soo mad and he didn't want to give me my old phone back, i told him just give me my money back and i will pay the 70$ for cancelation he said we can cancel it and you have to pay 70$ but you are not going to get the old phone back and if i cancel it and i pay 70$ he t mobile will pay me only 127$ for my samsung note 20 ultra

I was on the phone for over 2 1/2 hours first time with no prevail and then the next time i called after getting "disconnected" or they hung up, no one called me back another almost 3 hours. AND NOTHING, they said it was a computer glitch they had the wrong iPhone in there system I was trading and could not figure out how to fix it... I asked to talk to a supervisor, never got one

OUR SERVICE WOULD NOT WORK AT OUR NEW HOUSE, TMOBILE WORKED ON IT FOR 4 MONTHS. THEY WORKED ON THE PHONES AND TOWERS AND SIM CARDS, BUT NO SERVICE FOR 4 MONTHS. THEY KNEW WE WERE USING TRAC PHONES FROM WALMART THE WHOLE TIME, BUT THEY STILL SENT A $450 BILL FOR THE 4 MONTHS. THEY REFUSED TO WORK WITH US ON THE BILL. THERE IS NO WAY ANYONE WOULD PAY THAT BILL. THEY SENT ME TO COLLECTIONS AND IT CAME OFF AFTER 2 YEARS, NOW THEY PUT IT BACK ON WITH A NEW DATE. ILLEGALLY! THEY TAKE ADVANTAGE OF ELDERLY PEOPLE. BEWARE!

My Name is Greg and I been a customer of over 2 decades, or as your representatives used to say a vip customer.

However all my loyalty and the tons of money I spent over the decades meant nothing to you guys and just dropped me.

All this happened as I had to be out of the country for a family medical emergency that turned out very bad. I lost my father and other members.

I was in communication with your representatives as often as possible but no one ever raised the possibility of me losing all my services. In fact was told that even though my services have been disconnected that I will be given a courtesy to turn on as I was heading back to the country. It never happened.

Now I am told I lost my numbers and will never get back. Of course there is also a small balance but was told that even if paid I still get no service.

What I would like is for you to train your representatives better.

A dedicated phone number because it seems when I had service I was treated better but now that I had to call 800 # no care at all, I was essential told sorry but you need a new account.

Although not happy with how treated If you can help this loyal customer of decades with a mutual agreeable term, please let me know

Greg

This is the WORST service I have EVER had. I used to be a Sprint customer and now that Sprint and t mobile have merged, it's the WORST service EVER. I have many dropped call after dropped call after dropped call after dropped call troubles, in well populated areas. If I could give negative stars I would rate it negative 5 stars. That's how bad the service is.

I have been a Tmobile customer for 8 years. I pay $300 per month on account. This is the third time I come to Brazil, T mobile tells me that the phone will work automatically, but it never works. I'm in another country, no phone, no communication with my family, no GPS to get around. I called in the morning and they told me that they would call me later today to solve my problem, but I didn't get a call. I'm stuck in a hotel room because the phone only works on Wi-Fi, no communication, no being able to talk to my family, no calls from my clients. And TMobile just doesn't solve my problem. The attendant told me not to leave the wi fi so that they communicate with me. I've been stuck in the hotel for more than 10 hours and nobody solves my problem. And this is the third time it has happened in a year. They tell me that i have to wait 24 hours for them to fix it, but i am in another country, incommunicado. This is unacceptable! I'm going to ask in court for everything I'm entitled to. All my harm!

Long story short was ecstatic about T-Mobile and their service in the beginning until recently when I finally decided to use my upgrade as I had dropped my phone and don't carry ins as I usually don't have these issues and do not ever do upgrades either. Well basically my finances changed soni had to stop autopay and begin payment arrangements and now everytime I call to upgrade it's sorry we can't your one or two days into the next billing cycle, well apparently I just was informed a few moments ago that the arraignment is setup for the day before the new cycle begins so basically it's pay the bill and order right then. Well my life doesn't work that way I don't always have time to do the extra as I am LG user and now that they are no longer being made I'd like to speak with someone to help me find a phone that would be in comparison to. But I can't seem to get anyone to chat with and insist and wait and wait and the Mon I leave my phone to get a drink use the bathroom light a cig, they finally come on and wait literally a min maybe two after I have waited anywhere from 11 mins up on them and when I don't respond withing the two mins they disconnect the chat, so it's start over again and wait well I can't sit all day and wait what is the point in being a loyal customer not complaining not continuously getting upgrades or ins claims of when you finally do need to get something your unable!? What happened to my temp of experts, my great experience with the company I have been dealing with this for months my phone is only getting worse by the day, and was told they could call back the day of payment to get upgrade well that an entire month away, what is the point I'm dissatisfied to say the least, and would greatly like to find a new Cartier that can offer me a great if not better plan for my daughter as she is an apple user! Any recommendations would be great sorry TMobile there is no gratitude from your side gir being a loyal customer to help me with my situation and I can not and will not continue to be loyal to a company that is only looking for the dollar not the happiness of the customer especially when I don't complain make ins claims or even usually take my upgrade! What's the point in staying

I've been trying to contact somehuman not a computer! I finally get a human only to find out they do not know how to connect me to a supervisor, they either don't understand my language or play games with me! I'm on call number 6 today and surprise surprise I still haven't talked to anyone. I'm canceling my service and praying Verizon is better. Good bye, I don't forget how people treat me.

Absolutely BAD! Right from the beginning my cell phone service was bad -- calls dropped and there was an abnormal pause before it connected so you weren't sure it was connecting. I complained -- but nothing came as a result -- they said they did this and that. Finally I decided to just leave. My going to Tmobile proved to be a costly venture. Not only did I l lose monies in a Sim Card, Activation Fee, Month and a half worth of service with T Mobile, but I had to also re-invest monies in order to go with the new Phone Provide when I switched back again.