T-MobileReviews 1,948

First off they didn't give me insurance on my phone when I asked more then once during the checkout process and I was told yes I added insurance so I find out a month later that I don't have insurance and it's to late to get insurance which was bull$#*! and besides that I never have service me and my husband are in the house together with the same phone and he has 5g full bars and I have a big x on my bars all the time I have to restart my phone everyday so what am I paying for and why tmobile told me boost was closing and I was gona loose service so I switched when in fact I would still be with boost I can't believe they keep getting me I'm gona switch and I don't care if I have to pay more as long as I got service

I went to Sprint before they were bought out because of the great deal they had for active duty service members for service in Japan. When T-Mobile took over they assured us over and over again that nothing would change, but surprise surprise, they lied. Thank god we're only stationed in Japan for another month so we'll be able to go back to Verizon.
Even when we do go back to the states to see family, the service has been so spotty it's infuriating. I can't understand why people put up with this company…

After 6-8 years with T-Mobile, I got a email offering to reduce my bill because I am over 55. The representative promised to do this, but he in fact increased my bill by about $15. It took an hour on the phone to fix this. I am leaving them.

Told $90 for 3 lines billed $135.00
Told receive $200 per line for the switch
You get $0
Was lied to by not 1 or 2 people but 4.
Stay away

I needed a new phone because my LG Stylo 6 was prehistoric and kept shutting down whenever I used GPS. Broad at the store told me if I changed to a post-paid plan I would receive this new TCL 30 something "for free". All LIES! I've had this phone all of 2 days and already received a bill for $60 showing an installment pymt towards the phone. And it also shows that I have 2 separate lines of service which is false. I paid $100 towards an otter box and screen protector but neither of the boxes were included in my bag when I left the store. I will be returning this phone. Thank you for lying to me!

Our local cell coverage got significantly worse as soon as T-Mobile merged with Sprint. There are dead spots in town that were never there before. Complaints went ignored.

Recently the back of my Mother's Note 9 has started to peel off. I glued it with super glue for awhile, but now it's almost coming completely off. I went to Sprint.com (now T-Mobile) and attempted to file an insurance claim online. As it turns out, after the merger, you can no longer file insurance claims online and they require that you go to a physical store.

The nearest store is almost an hour away and we do not have reliable enough transportation to do that. Sprint/T-Mobile did not care, they told me I had three choices, buy a new phone, go to a physical store or close my account.

This really upset me, it felt like T-Mobile was trying to force me to either buy a new phone or just close out my account. And why not? Why would they wanted Sprint customers who already have phones as customers unless they get them on the hook leasing a new phone? Making it harder to use their insurance just makes easier to try and get customers to buy a new phone. Oh and insurance is mandatory.

I talked with my Mother about it and she says she'll just buy a new phone. I got back and talk to another employee and explain everything so far and then tell them, we are interested in buying a new phone, but want to know if we can get some sort of discount, we have been Sprint customers for over a decade now.

I was blown off and told what my options were again, they didn't even acknowledge my question. Frankly it made me feel like I was talking to a bot/AI instead of a human.

So I help my Mother buy a new phone, she has to trade her old phone in, big surprise there. We get her all set up, I even pay for overnight shipping. Half an hour later I get an e-mail informing me that we were also going to be charged a new device set-up fee, even though it's for an existing line and I will be the one who has to screw with the phone when it comes in the mail.

What a slap in the face. That's not the best part, the best part was at the bottom of the e-mail (I've included it), it say's: The Sprint customer promise: Transparency, tenure matters, expanded service, access to our best benefits, support you deserve.

It's almost funny that after all of this, they have the audacity to print something like that. If T-Mobile weren't one of three service providers in town, I would have closed the entire account today. As is, I ended up closing out any non-essential lines and will be shopping around until I find something better, more reliable and trustworthy.

Do not go through tmobile they will charge you for damages that you did not do knowing that one of their workers messed up and they will not work with you n setting up payments plans Sprint was good about that they understood but tmobile do not care about they customers RUN FAR FAR AWAY FROM THEM TMOBILE ARE NOT GOOD PEOPLE making me pay 700 for a phone I didn't damages and if I did I would have told them and it would have went through insurance like my other 2 phones did when I cracked them and I paid 180 for it I would rather pay 180 then 700 and SPRINT WOULD HAVE UNDERSTOOD THAT tmobile messed up and THEY WILL BLAME YOU JUST READ THE OTHER COMMENTS about how they charging othe LOYAL CUSTOMERS RUN YALL OR THEY WILL GET YOU ON BOGUS CHARGERS

No label and box sent to return after cancellation. Poor customer service and management. I have to print out the label this is ridiculous. Unstable internet services. Never come back.

There is zero cohesion between customer service and store techs. You will hear conflicting info from each person you speak to, and they will never take accountability or help you resolve an issue that they created. You are pretty much screwed. This is the case with pretty much every wireless company because they are greedy and care nothing about the customer. Customer service officially died during Covid, and will not be coming back. T-Mobile has been an absolute NIGHTMARE for the last 2 years. Their customer service agents are clueless and careless. No matter how bad you want an issue resolved, it will take several calls, with different agents, and numerous escalations, just to be left with an unresolved issue. EVEN THOUGH THEY RECORD ALL CALLS, they will still take zero accountability for their screw-ups and will leave you with the wreckage. They will charge you fees you didnt know existed, and will not provide you with a thorough explanation. I am extremely disappointed, disgruntled, and exhausted from dealing with their "support" staff. Please do not go with T-Mobile - go with literally ANYONE else. I am speaking from experience. T-Mobile makes Sprint look like the pinnacle of the wireless mountain.

Me and my family has been with Tmobile for a long time and their services has gone down! Been having problems with them for a little over a year but I always gave a second chance. Had a watch line that wasn't even working properly. Store told me the number wasn't paired correctly to the watch and I called customer support, was told the same thing but when I asked for a refund or credit for the months that I paid but never got to use, they turned it around and said they can't verify that it wasn't used, even though IT WASNT PAIRED. T-mobile gives false information and when you pay a lot more than expected they just tell you "sorry, I don't know who you spoke with but that's not how we do it" they need to train their staffs better.

T-mobile store employees are no better! They don't know anything and cannot do anything on their end as well. All the staffs can do is stand there and sell phones! I DO NOT RECOMMEND T-MOBILE TO ANYONE!

We went to our local T Mobile to purchase two new phones to replace two older phones. We made purchases based on a promotion we were offered. We now know this promotion was made up to sell us phones. Our bill is so messed up and customer service can not help us since the promotion we were offered does not exist. Our sales rep continues to lie to my face each month I go back to the store trying to get the promotion we were offered. I would never recommend T Mobile and would give a 0 rating based on my experience!

I am a transfer from ATT and before that had Verizion. I'm over 65 so I have some experience (I think)
My first experience with T-Mobile was over the internet, we had problems with setup/transfer and tech made a point of calling me back personally so I didn't have to keep explaining issues. Determined might be my old phone and signal strength, so suggested I might go to my local store.
Since it was a new service for me, was given a free new phone Galaxy S23 and CellSpot@ $25 one time chg. I live in the mountains and everything has been working perfectly too include going to the coast.
I got their top of line service and it was less then paid at prior providers and cost was/is exactly as quoted. I give T-Mobile a 10+

Trying to figure out what your monthly bill will be is near impossible to figure out, even a rough estimate is near impossible. As for phone financing, when paying off a phone you are charged over 24 monthly installments. After 3 years with the phone I thought it was paid off but was told I still owed almost $300 on it.

I do not recommend anybody use T-Mobile and if you do do not pay with the card they automatically put your card on auto pay and steal money from your card without your authorization then they make you go through a whole process and wait 48 hours to get your refund I do not recommend anybody to use T-Mobile internet service this is the worst company I've ever dealt with in my life I've never had my money taken or automatically put on auto pay and then they took my money before my bill was even due a whole week and they didn't even take the bill amount they took a random amount so if I was anybody reading this review this is a real person I have a real account with T-Mobile and I advise you not to pay them with a card if there's a T-Mobile around you go in and pay cash

Then can mess up a wet dream, seem to always mess bill and plan up monthly I don't even have to be involved, any phone company could do better and this, service suck in the pnw also,

I was sold a phone plan based on "excellent and dependable service" but what I received was anything but. From day 1 I provided the feeback about my poor reception and later attempted to cancel my service. After numerous calls to customer care I closed my agreement after paying my 1st month bill and decided to go back to my previous carrier where my reception was far better and the price was just about the same. Though most of the staff at the local retail office were nice, the company overall is horrible to deal with when it comes to cancelling and retuning the phones that do not work. Best of luck to anyone who goes there. I hope it works out for them. It sure didn't for me. While standing inside the Tmobile store I text my wife to let her know there was a wait and the texts would not even send! The store manager was in disbelief but still would not make it right. While on the phone with customer care the call got dropped due to poor reception. The operator called back, which was nice. She said "you must be in a poor service area." I was in my own home! 1 star is too much in MY experience. I truly hope yours is better.

TMOBILE HAS TO BE THE ABSOLUTELY WORST SERVICE I EVER EXPERIENCED. NOT ONLY DOES THE SERVICE SUCK OR DONT WORK PROPERLY BUT THEY OVER CHARGED SO MUCH WITH NO EXPLANTION. I LEFT A COMPANY I WAAS WITH FOR 15YRS TO JOIN TMOBILE AND I HIGHT DONT RECOMMEND THIS SERVICE.

I was client at Tmobile for more than 5 years.
I used manytimes the international call option with $15 per month and never had problems until last month where T mobile want to charge me unfairly $1265 for last month, February 2023, instead $55 my regular payment plus $15 for the international option call.
I called Tmobile to have international call option for just one or two weeks to call my family in France and will pay only $15/month. The T mobile was agreed because it still have this option.
I used only for less than 10 days then I called Tmobile to restrict my line for just national call they said alright.
One moth later, Tmobile charged me $ 1265 for the 10 days of calls that should be free.
I tried manytimes to resolve this problem with them but unfortunately it doesn't work.
My line is interrupted now.
I don't believe anymore that Operator because it cheated on me.
The Costumers are awful!

Completely outsourced by 3rd world millionaires. Run! TMOBILE/ SPRINT is awful! You will be disappointed.

Dropped calls even when using WI-FI. The moment the merged with Sprint my service began to have problems. I dropped them in 2012 and switched to Sprint. Lo and behold they merged. They charge me extra for Mega Magenta and I still have horrible reception but they don't care as long as the payment goes through. I've sat on the phone with tech for hours to experience terrible reception. I'm over it. No I'm not. I'm not happy.