T-MobileReviews 1,948

I have been with Tmobile for over 14 years. Usually no problems and the customer service had always been great. In recent months I started a job at a company near Downtown Tampa. This location near the Buccaneers Stadium. Since i moved to work at this location the service has been awful, no internet and calls have been dropping. I have called multiple mullite times, with moment the tell me we will call you back with no call back or the issue has been resolve keep using it and call back if any problem persist. This last interaction they told me that looking at the address provided the area had been modernized that I should not be having the problem any further, but the reason I called Tmobile at the moment was BECAUSE I was having the issue STILL, but NO impossible I was still having a problem he had just told me the towers were modernized. Sadly at this point I'm waiting to pay off what I have left on my devices and sadly ill say goodbye to Tmobile, I need my service working and at this time its not. I wont be calling back to try and solve this issue, its simply a waste of time since even managers have not provided call backs.

I paid hundreds of dollars for subpar service. After canceling I got charged more money. I recommend Mint mobile. Yes it uses T-Mobile towers but you don't get a bunch of crap that makes your bill $90.

T-Mobile is worst company that any can have a line with they are a bunch of thieves those people put me through hell with my phone line for a mistake that they did save yourself some trouble and stay away from this company ps Kettlie

Went to t mobile in midtown yesterday for the wifi. Was so glad to see Rico was back. He hooked me up, always great doing business with him. The rest of the staff is also great. Thanks again Rico

I joined because I paid via credit card automatically (for years)... now I'm told "sorry, we don't accept credit cards anymore for auto pay" - I guess some idiot at the top decided this was a good move... my only reason to call today was to remind them of their "oy of having me as a customer" - HAH. What idiot makes decisions like this? I'm sure the cancelations will pile up and I'll be one of them... made worse by the fact I called 1 month ago and was told "don't worry-this doesn't apply to your account" - well today I got 2 notices of the same and today confirmed the idiots have decided this is indeed the way they want to conduct business... go to hell - loyalty means nothing to t-mobile.

I came in to replace my screen protector and I was attacked by rudeness due to me only coming in for that. I pay for insurance and there should not be an issue for me to come in just for that. The manager Karla was right next to the mobile expert Manny who seem like he was annoyed that he had to replace it as well as that, was the only reason why I came in the store.
I know commission is what they make their money off, but the customer service is not what they are there for. Manager Karla should have said something. It's not the first, second or third tome coming into that store. I usually work with another Expert but she was not there, which I asked for when the rudeness started and they dismissed me quickly stating she was not there. It was not just myself coming in for a replacement it was my mother as well, and she notice it to. Your face to face with customers and there service was not the Magenta Glove. And not to sound racist they only catered to the Spanish community not helpful when you walk in.

I wish I could give 0 star! They refused to unlock my iPhone even I have been used for years and paid in full. They said I have been canceled my account, so they don't see I have been used the phone for 40 days! Wtf?! The phone was T-Mobile sim locked! They don't care their customer!

I've been with Sprint for 13 years hardly had any issues with the service. Ever since T-Mobile bought them it's been nothing but a nightmare. One problem after another after another after another. What's worse is every time you call them out on their BS their excuse is "well this is a Sprint issue and we don't have anything to do with it." They absolutely refuse to take responsibility for any issues they cause. I'm dropping them ASAP for Verizon.

Marcus Nelson and Tyler Sharp from T mobile store in Sarasota - -367D were amazing. Spectacular customer service. Thank you

TMobile is a terrible company I was with them for years, they never keep there word with pricing, they lock phones that you have bought outright after 2 years of having the phone. This company will rip you off and act like you owe them more. I used to love t mobile, but I have cricket and love it so much more, better service than t mobile too 4 lines for 100 with t mobile you get horrible survive and 2 phones for 200 a month. So yeah don't waste your money on this terrible company. They owe me money.

I switched my home internet to T-Mobile about 6 months ago.
Somehow, they managed to mess up my account setup and I haven't been able to create a T-Mobile ID to manage my account online.
I contacted their Customer Service via phone twice, talked to a technical support representative once, and even went to the store to get the issue resolved.
I was told that the tech support will be working on it and will let me know once it's fixed.
I haven't heard from them since, and I am still unable to create a T-Mobile ID, so I have been unable to manage my account online nor am i able to redeem the code for $50 credit they provided.
I don't know what I was expecting from a wireless provider/ISP, but it turns out T-Mobile is no different from the other terrible providers.
They have a horrible Customer Service/Tech Support that have no idea what they are doing.
They can't even manage their own system.
If you are considering switching to T-Mobile, don't expect everything to go smoothly.
It will not.

The representatives I spoke to demonstrated a lack of knowledge and expertise in addressing my concerns. And the so called manager also dammy as well. They both do not know how to do a simple mathematics. They talk over you while you try to explain. They seemed ill-equipped to provide accurate information or effectively resolve my issues. I encountered conflicting answers and inconsistent advice, which only added to my confusion and frustration. It is disheartening to receive such subpar assistance when seeking help and guidance as a valued customer.

Moreover, the lack of empathy and understanding displayed by your representatives was deeply disappointing. I expected a higher level of professionalism and genuine concern for customer satisfaction. Instead, I encountered dismissive attitudes, apathy towards my concerns, and an overall lack of willingness to go above and beyond to assist me. This kind of treatment is simply unacceptable and does not align with the customer-centric values that T-Mobile claims to uphold.

Customer service tells you to go into store to handle issues, then the store just calls customer service. Nothing ever gets settled. I closed an account within the same hour of activating, never got the new SIM cards or anything, and yet 4 months later, they say I owe them >$500, even though they have already fraudulently pulled more than I originally "owed" from a card I never gave to them. I never set up a PIN, so they won't even try to deal with me. I'm at the point where I want to punch a TMobile employee. Never work for or with this garbage company. Verizon costs the same for a WAY better service.

Customer service is the worst. Trying to access account no one can give you any help. After spending 4 hours on the phone only to be told the in office can only help. Then driving 45 mins to find a corporate office my local office told me could only help with the issue. Then told no we can't help you have to call in! Called again another 4 hour call only to be told we have to go into a local office. WOW! I guess if I can't access my account it must be fraudulent? Just want out of the TMobile nightmare. Never ever will go with TMobile. Hope this paints a picture for others also.

I have been T-Mobile customer for >20 years. I started getting span messages hundreds of them per day and multiple phone calls. One of the techs told me that the only solution was to change the phone number, which I did (the one that I had for 20 years!). It started again: I was getting span messages and I wasn't able to send text messages, though it was shown like they were sent. My messaging was blocked by T-Mobile for several days. I asked what could have been done to prevent it from happening again, but response from the manager was that it shouldn't happen again. It happened again, my account is blocked for two weeks. The manager told me that the next te it would be one month and after that my account would be suspended. I didn't do anything on my end for that to happen.
Very bad customer service! And to mention that service is bad when traveling abroad, I had issues in Canada and other countries.
Today switching to Verizon, should have done it earlier!

I paid of my phone and the bill became 117$ only, but the next month T-Mobile returned to withdraw again,when I called the supervisor hung up on me
This company is robbing me and there is no one to help me or solve the problem,I will advise everyone i meet stop and don't deal with T-Mobile

I switched to their wireless phone service. They agreed to pay off my phone from AT&T that I owed about $750 on. After I was signed up, they told me it was a reimbursement program. They made me apply for the reimbursement multiple times. They made it very difficult. 6-7 months later, I still have not been reimbursed, even though they approved the application 4 months ago. It is just a scam! They are not going to reimburse me. Don't be fooled! I read several reviews with the same complaint. Just A Scam!

Tengo una semana intentando cambiar mi linea celular desde T Mobile a otro operador, pero T Mobile no me desbloquea mi telefono a pesar de que lo pague completamente ya hace mas de 1 año. Ya han admitido que no hay razon para que el cel este locked pero no son capaces de solucionar el problema. Mientras tanto estoy pagando dos servicios sin necesidad. Este celular es mio porque lo pagué completamente. Esto se llama robo, son unos incapaces y estafadores. Tengo derecho a cambiarme de operador y llevarme mi equipo.