T-MobileReviews 1,948

Absolute garbage, save your money, you'll never get decent service or customer care. Had Sprint, GARBAGE, but T-Mobile beat them. Had Sprint, end of contract, requested to be transferred to T-Mobile. Assured I was now with T-Mobile, NOOOOO, still contracted with Sprint and had to do 2 more years with their trash services. I vowed I would change companies when the contract was up. Contract was up in April 2023, waited to August to change providers do to a move, damage to my house in a store, etc. Enduring crappy service, dropped calls, people thinking I had hung up on them when it was the phone. Phone loosing connection, on and on and on. I have rather chopped off a finger then have to call their customer service to get help because it was going to take DAYS to get it fixed.
Besides crappy cell service... They don't pro-rate when you switch providers. They will charge you the full bill if you used 1 day or 29 days into the new billing cycle. Of course, you are just supposed to know that. When I called to cancel service, they wanted to hear nothing but when I would be paying for this month's service at the full rate to close the account. Of course, the rep felt that I should have just known that they don't pro-rate. "It's an industry standard" he says... It took me a week to just get into my Sprint, now T-Mobile account to get the information I need to switch providers. The rep from T-Mobile promised to call me back on a Thursday, or in two days and I would be able to get into my account…but low and behold he got back to me the next week. So had to wait an extra week to activate my new phones through another provider. $$$ They want your money...but they don't want to have to provide anything for it. If I was not a person who paid my bill, I could understand this behavior, but I pay two weeks in advance every month... I now understand why my boss dumped T-Mobile for his company... DON'T WASTE YOUR MONEY ON THIS GARBAGE CELL SERVICE!

Their call center would not work with me at all, saying I owe a full payment of $354.20 which is a full payment from Sprint never missed a payment since 2013 being with them I have proof and all records and they will not take in consideration of even having them sent to them to look at them or my bank accounts that they have deposited my money every and each month, so how could I owe them a full payment and they're stating it's from, the month of June June, June, July for one why is there three June's and they're stating it's when they merged 100% with T-mobile which I did not ask for that I don't like to be forced to do something to. They're charging me basically what I feel like to be forced into something, I don't owe this payment they're not even understanding or working with me at all. They're stealing my money is what they're doing. Do not recommend T-mobile at all they're on faithful and honest, unreliable, $#*!s every and each one of them from Sunday to Wednesday each day hours, and hours on the phone with everyone could not get nothing done waste of my time. $#*!s.!

This had to be THE WORST company I ever dealt with. Horrendous customer service, cell service is the WORST! No one knows what they're doing at T-Mobile. Talk to 5 different Reps, and told 5 different things. How is this possible if they're looking at the same account. I will be porting several lines to another company ASAP!

During my time using t mobile's 5G, it keeps kicking me off the Wi-Fi, no matter where I am, it's almost impossible to have good Wi-Fi for at least 5 minutes before it's gone again. Do not recommend

I have been a sprint for 17 years and the company had good practices with billing and payment arrangements, but to be told I could not stop a draft from my account was ridiculous, calling customer service is a waste of time and the reps over sea's are rude, o help I have 3 line and adding a 4th but will be changing to another provider

T Mobile has completely ripped me off and does nothing but offer lip service. I have contacted them numerous times about unlocking the iPhone 14 I bought there a couple of months ago. I have been in the store and have spent hours on the phone with them. Yet here I sit, still without an unlocked phone.

The phone was completely paid off and is fully mine, so it has been extremely frustrating that I can't even use it. I canceled my T Mobile line because I was sick of the exorbitant fees I was paying. The cheapest line they could offer me was $70 a month. My plan was to switch over to Mint, where I would be paying $15 a month for unlimited everything. But then I found out that the phone was locked and I was not able to switch over.

I have made 6 or 7 requests and they keep telling me that it will take 24-72 hours to process. That time frame has elapsed many times now as it's been over TWO WEEKS since I have paid the phone in full and requested the unlock. I've reached the end of my rope with them! In the meantime, I can't make or receive calls (which has cost me a lot of business) and can only use it when I'm connected to wifi. I rely heavily on my GPS for work and I can't use that, either. I can't wait to be done with T Mobile forever and move on to Mint.

We went to T-Mobil for the perks of free Netflix and senior discount. At home, while standing next to the router I would get the "no network" message. Dropped calls, calls going to voicemail, or call not going through IS a normal thing. Even with the discount this is the worst value I have ever encountered with any cellphone company. The service reps have told me that there is a problem with the cell towers and gave me a months free service, I would rather have a reliable service and pay full price. Terrible is a mild description of the service we have gotten from T-Mobil. I feel that a one star rating is overly generous. This time trying to save money was foolish.

T-mobile has provided the worst service I have ever witnessed! My mom and I wanted to receive an estimate for phone plans. We received an estimate after five hours on the phone and we denied their service. After talking with Support, Manager, and some other unknown T-Mobile employee I have been charged each month for cell phone bill that I don't have. Or a cell phone number that I don't have. Please think twice about going with this cell phone service, I called repeatedly to cancel the so-called bill but they still continue to bill me. This is unfair. Please be cautious.

TMo has not only overcharged me, it even placed me in collection. I started to migrate out of the company in Feb 2023, I was promised it will end when billing cycle is completed in March. I also paid in full the charges unpaid, including lines that were not authorized nor used. In my next check, my account was not terminated, so the billing cycle for March I paid again, Next promise was termination for the following month. Again I paid. TMo gave me another bill, and then placed me in collection. Very Terrible really. I do not recommend for new users especially to seek a subscription from another company. I am now with Spectrum Mobile, and well satisfied with the pricing and the reception. Please

I have been with T-Mobile for yrs, never had a complaint till now. Back at the end of July my husband and I went to get new phones. My husband got the new Samsung and I pre ordered the fold (which didn't drop till 8/11) we also got all the accessories for both. On 8/1 my husband's phone and all the accessories came in. On 8/11 I went into my tmobile app to see when they were going to send my fold. It said completed 8/1. So I called tmobile, the person I talked to was confused also. It showed phone delivered, but had no esm number or any identifying information on the phone. I was told a ticket would go in and I would be reached put to in the next 5 to 7 days. On the 8th day I reached out again. Spent an hour on hold while they were trying to figure stuff out. Finally got on the phone with a supervisor who told me to he honest no one had even looked into my ticket. Mind you while they are investigating they are holding my 750 deposit and I can even go get a new one. Here I am still waiting for someone to contact me on this issue and still nothing. Beyond upset with how this whole situation is being handled.

Tried working with T mobile for 2 years, they are the worst. Customer support usually takes 20 min or more before connected, and it is often someone that does not speak english well.

I got a hold of a supervisor that told me good luck after 3 years being with them good luck with getting a new phone service but you'll still owe us for 5 months very disrespectful I would not go through T-Mobile at all my sisters warned me against them but guess I was dumb wish I could have gave him no stars

I got a plan at the beginning that was good but since I joined T-Mobile they scan me and change the plan by their self and made my payment be $150 extra. They are the biggest scammers do not join them!

Worst service ever. Whenever we call they say your plan has no offer you need to upgrade. They don't care for customers. I am customer from 15 years but never free phone or any promotion as they say thats our old plan. And when ever I call that I don't get signals they say oh you need to upgrade your phone. But can't offer any promotion as we are not magenta plan. Money minting business. If you can't afford why you give plans packages.

Received final bill on 8-7-23, my check mailed to them on 8-8-23, T-mobile deposited check and funds removed from my account on 8-14-23. Another statement sent out on 8-7-23 with late payment of $1.50 added. Additional statement sent out on 8-11-23 from collection agency for amount of $50.00 without the $1.50 additional charge. Note that these statements were mailed out after receiving my payment.
Very poor record management. Would not ever deal with T-Mobile again for reasons like this.

Years back I would absolutely recommend t mobile, but now.DONT WASTE YOUR MONEY. They do not care about loyalty or customer care AT ALL. If you have a problem,it is yours. I have been promised so many solutions by them, I've been promised follow up phone calls by them, I've been promised credits by them, and absolutely none of which have been followed up by them. Save your time save your money and save your frustration and I highly recommend a different phone company

Trash just trash that is all. Overall trash from price to coverage to customer service. Like yall thought this was okay? Tf? Trash bro

Worst svc ever, unlocked phones don't work on this carrier bc their phones barely work. Horrible customer svc, wasted over 25 hours of my life in the 2month time frame. RUN!

I was with T Mobile for over 16 years. They were great. Great connectivity. Until I got a much better offer by another carrier that T Mobile could not match or come close to matchings. I understood that with new service discounts and all. But the customer service when I left was so horrendous. I was planning on coming back to T mobile after the year promotion was over but because of the poor customer service, I'm not going to do that anymore. Us one customers probably doesn't mean much to a big company like them but you lost a customer for life.