SysToolsReviews 41

Upon purchasing the product it has no additional functionality to the demo. They say on their website to test out the demo before buying however the demo does not allow you to do any of the features the program offers, it says "Buy the product to use this feature" Ok. Bought the product. Product still does not do as advertised, nothing is different from the demo, just has a "Product Activated" screen. Software is completely identical to the Demo and does not function as advertised. Ok. So now I will submit a refund, as they have a 30 days money back. However they only have one person on live chat who cannot even help you with this issue as well as the "Support" and "Sales" email they redirect you to are dead and don't respond. They more than likely are waiting for the 30 days to runout so the live support person, who alias is "Andreas Santos" regardless how many times you change the connection by the way, can just tell you that you are out of the 30 day time and they cannot refund. Or they wait for the customer to give up and they pocket the money. Some of those products are being advertised as "Big Coorporate" or high level products at over 150$USD. Upon reviewing their certification at the bottom of the page, it's not certified and it has some random made up reviews and product gareuntees. Do yourself a favor and don't even bother clicking on the SysTools site. Their customer support is terrible, the products don't work, their activity is suspicious, and they don't honor anything they have advertised. Worst online product experience I have ever had.

WARNING - THIS IS A SCAM COMPANY

So its an empty software you get, and when you have trouble with it contacting support - all they want is to get remote acces to your PC to steal your money. Also they will never give you a refund as promised, they will ignore you! All the positive reviews are them self trying to boost their company, and they will flush out warnings like this.

Systoolsgroup - SCAM FRAUD

I bought the SysTools GDrive backup which came with no apparent functionality for GDrive, only Gmail, and VERY poor documentation. The 24 hour help line was unstaffed and the "money back guarantee" was a hoax.

This review is on my second experience with SysTools however, the first was the same result; products don't do what they state and the refund policy verbiage is useless - in both experiences SysTools refused to issue RMA and refund.

In this instance it was the VMDK recovery tool... it couldn't locate and repair corrupted files or what was thought to be corrupt since VMplayer wouldn't mount the file. In my search for alternatives the compression utility 7-Zip came to my attention and not only mounted the VMDK, found the files SysTools couldn't and solved the problem.

In my first purchase (MySQL tool) no refund from SysTools situation, PayPal issued a refund; this time a report to AMEX will be the path taken. I'll make a concerted effort to get the word out to the masses that this company should be avoided. Two for two failures... not a good track record.

STAY AWAY FROM SYSTOOLS

Their website clearly states they can fix ANYTHING! After purchasing the PPT Recovery software, it never worked! Over the course of about three weeks, I sent THEM 3 PPTs I had trouble with, and THEY could not repair them! (Images did not load.) Once, they even claimed one "was successfully repaired"! Could not get a refund - even within their guaranteed 30 days. I don't know who's writing their positive reviews, but it is NOT the real consumers! BUYER BEWARE.

I bought their Vcard import/export to transfer contacts between Windows Live Mail to Outlook 2016. It never worked, it transferred the contact in a format that couldn't be used by Outlook.
Spent ages trying to resolve it, basically I was doing all the testing for their support, that didn't help and was made to be their QA for free.
They have never managed to resolve the problem but refused to refund me. After many hours of disappointment I bought OutlookTransfer which is a competitor product and all was good after 5 minutes.
Don't waste your time with this horrible company.

I came across this and other sites with negative reviews of SysTools Outlook Recovery, only after I had shelled out hard cash for the program and searched for more info on the experiences others had with the software. I had downloaded the trial software, which seemed to work in the limited context the trial allows.

Only after coughing up the money and inputting the activation code did things start to go wrong. The software outputs absolutely nothing! I processed over 39,000 records in my nearly 10GB PST file, yet not a single record was ever processed. I wasted an entire day and have since wasted even more time trying to get a refund, or the software to work with their shonky support department.

To make things worse, I eventually found their refund policy for their stated 30 day refund; which as others have previously stated, is as shonky as the software they sell! They insist on being given access to do an inspection of your computer... no way is THAT ever going to happen! I can only imagine what they would do.

I've just wasted yet another couple of hours doing Beta test work on this software with their online support. All the usual stuff, it has to be something the customer did (of course), so had me uninstall/reinstall etc. etc. Ended up with exactly the same issues, that they cannot fix. Eleveated to L2 support. They again wanted access to my computer, which I denied. Eventually they say they will elevate the issues to the developer.

I have taken this up with 2co (their financial services provider) and my card issuer. I will do whatever I can to ensure these thugs are prevented from selling this rubbish to anyone!

Avoid anything to do with SYSTOOLS GROUP like the plague!

This software does not work.
I figured it out too late but its actually a scam.
Oh well im down $30

Just look at their refund policy please.
They wont give you a refund until a PHYSICAL inspection of your machine is done! As in logging into your machine etc.
AND when you contact the support team you get no response.
So you're stuck with troubleshooting but youll never actually hear back.

I feel i dont really need to explain myself.
Just look at the refund policy for systools.

If you still want to buy it after reading - go ahead.

Tried to migrate user's google drive content but after so many errors and contact with their support, we were unable to get it working properly.

We got it to copy the files over but the rights on the files remained under the old accounts. So when they tried to open, it gave them the error saying they need permission from the previous owner to access.

Took all weekend and we scrapped the tool and did it manually. Contacted their sales team for a refund and after multiple emails, not a single reply to any of them and thats been over a month now. 30 day money back & their tool is a scam as far as i can see.

All of the tools listed on their web site have "Download Now" buttons on them. When you click it, it just pops up a box asking for e-mail address to request a quote. No demo, No download, nothing. 3 days later, they STILL haven't responded to my "download now" request. Also, no prices listed on the product page, and no way to buy some of them (like OAB Converter). Just a bunch of clueless crap that's obviously half-baked. I have serious doubts their software works any better than their web site. Maybe they're allergic to money - who knows?

They verified to me on their Live Chat that their product did one thing, which is a pretty basic feature: delta migrations for Office365-to-Office365 migration. The software doesn't do this as a normal person would expect, it only does it based on date range (high probability of duplicates). Immediately asked for a refund the same day. Support/Sales team only says "it doesn't mention delta migrations on the website, so no refund".

The software is awful, doesn't work like it should, and then their support is bottom of the barrel.

Spend more money, and go with something else. This was one of the worst customer experiences I've had in 15+ years in IT.

Software does not work as promised. They can convert emails but you loose all the structure. Called support they hung up twice on me. I asked why does it not show on the site the limitations of the software? Answer: Sorry Sir, this is how it work. Bye...

We bought the Gsuite to O365 Migrator from Systools. The software doesen't work at all. Support reacts very slow.
The Software itself is buggy as hell. It is more a software project than a finished software. I had 8 or 9 very time consuming sessions with Systools. I asked for refund many times. If you expect them that they keep their money back guarantee, good luck for you. They won't. Their sales team workers just ignore the money refund mails. There is no chance.

All in all they ripped our company 399 Dollar.
Stay away from them!

Addition:

Also very rude. The write me that i should remove this comment, because my case has been resolved. I only got my money back because i contacted Paypal. My issue has not been resolved.
Very rude and impolite. The company is criminal and behaves like the mafia.