Swiggy

Wasted four hours, orders cancelled without prior info, birthday ruined, the delivery guy came to house and asked to give him order, he thought I am restaurant guy

Hi Penchol,

Thank you for writing to us about order #**************.

Enough care is taken by the restaurant to ensure quality. It is unfortunate that your order did not meet your expectations.

While we are not able to provide a refund for your order, we will make sure this feedback is passed on to the restaurant.

Kindly rate the restaurant on the Swiggy app as well. Our partners are eager to use your input to enhance their service.
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Please feel free to write back to us at www.swiggy.com/support for any further assistance.

Regards,
Y. Meghana
Swiggy Support Team.
On Fri, 1 Dec at 1:11 PM, wrote:
Hello Team,

We order a excutive pack somosa from rampyari chaiwala netaji bhajiwala restaurant

Order ID - *******642*******

We order every day that doesn't mean you can send spoiled food need a refund before I escalate this further I have attached the food pics in the swiggy chat...

Let's expedite this process...

Regards

Pathetic services. For the first time ordered on swiggy as few items were not available on blinkit. But to my surprise, delvery boy said to me that he will cancel the order if i will not come downstairs to collect the order.

I have ordered my first order on swiggy with correct delivery address but due to tech issues or your system glitch location get auto changed and also your team cancelled my order without informing me anything & not refunding my amount of 241 rs. Last time I was chatting with Sadiq from chat support, really his behaviour & support very bad,
I am not happy with the service & I am very disappointed.

Take my feedback seriously for Sadiq. Thanks!

Now my question is:-

If there is no my fault so why should I pay cancellation fee?

If your team was not able to deliver my order so why they have accepted the order?

How order get cancelled without informing anything to the customer?

Very goor and fatest delivery more verities of food and more delicious after eating and feels more good

My Rating for swiggy is zero. No timely food delivery. The delivery guys cooks up stories and the food do not get delivered. And if you call up help desk...they just say we will refund...end of story

They didn't delivered my order rather asked me to cancel & promised I will get my money later sent a msg stated it got adjusted as cancelled. Totally New level of scam

My daughter placed an order of more than Rs.600 today on swiggy. The delivery was incomplete. It is the second time this cheating has happened

There were 17 items ordered which included 2 free items

However I get a delivery of 16 items and one of the FREE ITEM IS MISSING

ON REPORTING THE SUPPORT ON THE CHAT BOT SAYS, IT WAS ANYWAYS FREE SO THANKS FOR REPORTING

MORAL: UNETHICAL AS IT IS ONE ITEM THEFT

THIS MAY BE HAPPENING TO SO MANY MORE PEOPLE UN NOTICED AND MAY BE UNREPORTED TOO

SO WHO STOL THE FREEBIE - STAFF OR DELIVERY BOYS OR THE PACKAGING STAFF?

AND SWIGGY PREFERS TO IGNORE SUCH REQUESTS OR SEND THE ITEM

BIG TIME "PILFERAGE"... SUPPORTING STEALING OF FREE ITEMS IS WHAT I CALL IT

It was very bad experience with swiggy, i have received stale biriyani i have found foreign particle of sharp plastic. Order #**************

Did you saw their policy, if you could not pick up the call they dont deliver at your address & take full amount of money. Wow what a cheap company...Please order on your risk buddies. My whole amount they took for their non delivery.

Hi i have ordered food from mami foods noida 71 with order id **************. All the food is nor properly packed even it is not from the mami food as there was no bill and packaging with it. The food was from the local thela as the delivery boy change the food. I have paid 327 for this order

Ridiculous, your control over delivery boys is nil. After your guy runs away with food what you guys just do is refund the dam amount. What about the time wasted... Thanks there is alternative in Zomato...

Swiggy is thief company'.isne mere pese kha lie or saman tak nh dia. Itme delevery hine se ek ghanta pahle cancel karne k bad b swiggy ne mere pesa refund nh kia...bhot request ki to b nh kia

Very pathetic service. The app takes wrong location and cancels itself and charges whole amount as cancelation fee. If they want to cheet people and want easy money why be in service sector go and loot people all the best.

I had ordered two medium sized pizza and one garlic bread combo. The delivery boy did not deliver one medium sized pizza. Also, he did not hand over the bill as well. On contacting customer support they asked asked us to call the Chicago pizza outlet. The Chicago pizza outlet shared the video with us which showed all items handed over. The delivery boy was Vishnu Kumar. Inspite of repeated complaints, swiggy refused to address our issue. Order from them at your own risk.

Recently we were in Puri and ordered food from Fisherman's kitchen worth Rs.1914 and when the food was delivered we discovered that 2 items worth Rs. 347 are missing, immediately I raised a complaint with Swiggy and as per their instructions sent images of the items received. Called the restaurant also and they said that they are aware and they will refund the money but sorry to say nothing happened. Since then I have been following up with Swiggy and today they sent a mail stating that the can't do anything and offered me coupon worth Rs. 66. It is a joke I think and the company is run by bunch of Jokers. I don't know what to do and who to approach because they are a big company but indulged in sheer cheating the consumer. You can't trust them anymore because once the money is paid you may not receive any food.

Another instances with them, I booked for genie to pick up some sweets for my friend and deliver to his address. The delivery guys refused to pick up the sweets and Swiggy deducted hefty fine and refunded few Rs. Being a Non Resident I could not do anything but had to forfeit the money for the sweets as well as Swiggy fees.

I am done with them for good but advising others to think twice before using their service anymore. Do you want to make a cheat richer?

Swiggy charges are too high even if i order anything which is worth of 150 it gonna charge me 230 for delivery