SweetwaterReviews 1,199

Some of the best customer service I've ever experienced. My sales engineer, Ian, and his team were the greatest and extremely helpful. Very knowledgeable and just good guys who were fun to talk to. Great job.

Been using sweetwater for many years and have had a few problems with guitars. The return policy only benefits sweetwater and they won't post your review if it makes people think twice about ordering a guitar through the mail. They have grown rich while your local retailers are going out of business.

My purchases at Sweetwater have been a pleasant experience. My Sales Engineer Zach has gone out of his way and offered his experience should I need it. From purchase to arrival just a great experience. Other companies can learn from Sweetwater.

Took money from my account and received no order after canceling an order before it shipped. Bad purchase

Over a long history of purchasing music gear, this was by far the worst experience I have ever had. I purchased a Behringer B205D Powered Monitor, demo version, which I was assured was in new condition with all accessories included with a new item, plus the 2 year warranty. The item arrived poorly packaged, with the bag haphazardly thrown into the box, and none of 3 accessories for mounting to a mic stand. Worse, it was totally non-functional, dead on arrival. The return process was slow and I was refunded none of the $80 Cdn in duty and taxes that I paid. I may as well have been sent a block of wood. Needless to say, this was my first and last buying experience with Sweetwater!

Do you think guys. The people. Got. Purchased. Think s. They need it. If you guys ised. The information. Of. My wife. Or. Diferent Perdon. Dx o yiu think is. Confiable. Purchase with you guys. Hope. You. Guys. Change. Your Mind.

I teach Zoom violin and ordered a compressor mic...when it did not correct the problem, I was on hold 45 minutes for customer service (they said they were busy and call back earlier or later)...the return could only go back Fed Ex, a 30 mile round trip. Sweetwater sales and marketing are excellent but support less than one star. I fixed the audio setting myself and realized I did not need the mic they recommended and also advised ordering a compressor. I'm very disappointed and wasted my time and money dealing with this company...so sorry.

I bought an American Performer J bass. The action was so high (not factory spec) it was barely playable. Had to take it to a luthier to fix. He said the neck was VERY bowed (not due to temp/humidity), and the truss rod nut had tool marks because apparently the 55 point inspectors tried to adjust the truss rod to lower the action (bad idea) without removing the pick guard, to save time. I told sales engineer CJ Onyx about the problem, but she's gone silent and Sweetwater has done nothing to make this right. Glad I have a good luthier, definitely needed him to do what Sweetwater failed to do. Don't buy from Sweetwater just for the 55 point inspection. It's sort of a scam.

The store may be special but their online shopping experience is pathetic.
If you're a beginner and need advice, this IS NOT the place to buy from.
Find somewhere else, your business is not wanted.

We brought a keyboard stand from sweetwater I honestly love it the price and quality was great definitely will be ordering from them again

Ordered drum heads mid March roughly. Sales rep said some were not in stock and there would be a "slight delay". A follow up email a few day later from a different rep informed me my order would be delivered "sometime in April". What? If I would have been informed of this firstly I would NOT have even placed the order! Contaced Musicians Friend and they had ALL the heads in stock and free shipping at the same price. Hmmm... Yes the sales reps are generally excellent but...I'm unfortunately sceptical now...and NO offer to remedy my situation by a set of free drumstix or something to keep me as a customer. Odd...

With every purchase that I have made at Sweetwater my sales engineer Mike Bell has personally called me to make sure that everything was okay with my purchase. I recently purchased a long scale bass guitar and shortly after purchased two sets of strings. I found out that the strings I purchased were too short for my new bass. I contacted Mike Bell and he immediately shipped me the correct strings. I was going to return the wrong size strings but he insisted that I keep them and give them to a friend. He did not charge me for the new strings now that's what I call awesome customer service. The mistake was mine for ordering the wrong strings but he graciously sent me the correct ones. I wouldn't shop anywhere else.

40 years of owning many,many different types of guitars Logan and his team have made it a simple process time after time

Surprised to read any negative reviews on this company after my straight positive experiences with them over the last decade and that includes lately. My rep Erik has been extremely helpful and very accommodating. They've been very understanding with a bunch of returns I've made.

They may not carry quite the inventory that Guitar Center does but they also aren't going bankrupt and don't sell used/tried instruments as new. Items advertised as in stock always are and shipping is virtually immediate and instruments arrive very quickly. Your instrument is inspected before being shipped and is always very well packed (hey, Amazon). Sweetwater includes a two year warranty on instruments and is a Fender authorized service shop (try and find those now). Anyway, they have locked in customer loyalty with me.

Sales Department like all Sales Personal are Phonies. These guys remind of Guitar Center and Sam Ash. If your not going to buy, stay away. This Company has no honor for Music or helping those who appreciate the Music World. A bunch of "wanna be's" looking to pick pocket the weak. Also, what's the point of offering a 3-6 month payment plan if you must pass a credit check and/or long time loyal customer as this option was created for poor? Don't you think I would have paid in full if I could afford it? Soon to go out of business is my prediction. Long time customer and so many bad experiences w/the sales team. I recently declined my last purchase as the sales team was extremely rude pushing me to buy as well as telling me my credit is no good there as I was denied 2 months ago. I reapplied online and was approved. How discouraging. Please hire New sales personnel. Only the Managers Appreciate, excluding the supervisors. I've had such a bad experience with this company. NOT RECOMMEND!

Great product options with varied prices but James' reaches out. He will talk you through the best purchase. He will text to assure your order is on the way. Sweetwater is great. Having a person, like James, helping every step of the way makes the company exceptional.

I ordered a mouthpiece for my saxophone. Was not satisfied with it.sent it back over 3 weeks ago. They are still charging my card for the mouthpiece. I have called twice. And assured it will get taken care of. Got an email that they are charging my card again for the mouthpiece. Called again and assured they were working on it. My first experience has been a disappointment to say the least. Taking way to long to refund. And still charging for something I haven't had in over 3 weeks. Customer service has been a bad experience. I hope they make it right. Was thinking about another mouthpiece but i think I'll look elsewhere.

Received my guitar via FedEx in perfect condition. Waited the 24hr period before opening.
The packaging insured no movement of contents. Opened the case and the D'Angelico 12 string far exceeded my expectations. Removed and played guitar right out of the case. Only a couple of strings were out of tune. No problem, with the built in tuner I was playing in no time. What a joy this guitar is. Such rich tones. Couldn't be more pleased with my selection and the GREAT service from Sweetwater!