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Thank you Sweet Victory for such amazing speedy delivery! Your packaging is superb too. I loved the way you wrapped the sweet box with purple paper and a ribbon.
Ordered 4 packs of biscuits. Sent only 3. Yet their were still 3 available for purchase on the site.
Great products, very friendly, assistant great staff and service and speedy delivery! Definitely recommend! X
Brilliant service, products ordered came really efficiantly and quick. I also ordered a different order accidently and had to contact customer service, replied within 10 minutes and were really helpful and polite
Chose lots of different goodies for mum as she has diabetes, know she is going to be so excited with all the amazing choices she has for over Christmas.
Great product - dtevis sweetened natural chocolate
Great customer service, some out of stock, quick to reply and exchange, would use again
A huge variety of sugar free products. Great service. Well packed. Will be very much appreciated when given at Christmas
Will buy again and again
Extremely happy with the experience, very helpful, arrived within 3 days, beautifully wrapped.
I haven't opened it yet because it's a Christmas present for my diabetic sister but I have total faith it will be fantastic. Thankyou.
Was my first order with Sweet Victory Products, the delivery time was acceptable, the packaging was nice and simple with a personal touch with a few added freebies. Communication regarding nutritional information was quick. Will happily purchase again.!
I'd received two of the same product in error, contacted the seller straight away. They offered their apologies and sent me a code to order the item again at no charge.
The service was prompt and the site easy to navigate.
Items delivered quickly. Very satisfied with delivery and contents of parcel. Thank you very much.
Brilliant Service from start to finish, the sugar free chocolate tastes just like the real thing, navigation of the website is so easy, I highly recommend this company and I signed up for an account, I will be a regular customer!
Having used Sweet Victory few times before, this website-based service is still quick, safe and easy every time. They have everything of sweet products available to those having diabetes, IBS and such illnesses who cannot buy the products which are harmful to their health. Prices are fair and competitive, but there is also opportunity to let these products being sent as gifts or presents, for example to the elderly in a nursing home or the patients in a hospital. Deliveries are also as reliable as the age-long trusted British service of Royal Mail, so if it is your first time, trust me that it won't be the last time you use Sweet Victory!
Sincere apologies Val. This was an isolated case, we had sold out due to sales of the same product made on our eBay store, and because of the busy time of year, our system wasn't updated fast enough to fulfill your order on our website. The manufacturers are stopping sales of their products to the UK, so we weren't able to order more in either.
We would normally send an e-mail request to see if you would like to swap for a different flavour, brand, or receive a credit note, but we didn't want to delay your order, due to the time of year, so we took the decision to refund you for the missing box and send the 3 we had in stock, as we were coming close to the cut off period for last delivery, 19th Dec. We thought some is better than none.
We hope you understand the reason behind our decision. You should have received your refund by now, if you haven't, do let us know. We hope this incident does not deter you from future orders.
Your satisfaction is our priority.
Kind regards
Sweet Victory Products Team