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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
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I really appreciate that swappa allows us to leave feedback for sellers like ebay. (I wish they did the same for sellers to leave feedback on buyers.) I use trusted sellers. I also like that you have to put the listing in the picture with the item. No stock photos! I could spend hours on Ebay trying to win a good deal or just come to swappa and snag one almost immediately!
I joined Swappa, but mostly to sell. I used to compare to purchase and found this phone to be what I was looking for at a great price. I received it and it was in great condition, as advertised.
I always have great success with swappa! I recommend it to everyone I know who needs devices!
First time buyer on Swappa and gotta say that I'm highly impressed with their service, as well as with the seller I purchased my new Google Nexus 6 (Unlocked) from.
Will shop here from now on, bottom line.
Great service, security, clean ESN devices and snappy shipping, at least in my recent experience.
I see why XDA Developers back these guys!
Saw a phone, contacted the seller who answered my question, purchased the phone and agreed to split expedited shipping, and the seller was sincere and pleasant throughout the transaction. The phone, by the way, is fantastic.
Found what I was looking for for a great price. Seller shipped quickly
I was a little hesitant to buy an iPhone from Swappa just because I had never used them before. After receiving my phone quickly and as described I can say the experience was a great one from beginning to end. I like the rules that are in place at swappa as it covers some of the concerns of buying online before you even make a purchase.
Just finished my purchase of a Motorola Droid Turbo cell phone with Swappa.com. Their website is awesome and walks you through the whole buying/selling process.
Swappa is kind of like the eBay experience when eBay was great. The seller was helpful and the swappa team make it clear that they were monitoring the transaction in case something went wrong.
Very Professional... Great staff... easy transaction... fast delivery... I am recommending all friends and family... would definitely do business with again and again if necessary, they will be my first stop
I loved how straightforward the seller was! The transaction was fast and efficient! The site was much more fluid than eBay has been as of late, and I'm loving the flat fee so far!
If you know what you're looking for, swappa has it all, and their feedback system is next to foolproof.
The first phone sent out had an issue. However when I contacted them about it they sent me a new device out immediately in exchange for the old device. I'm very grateful for their excellent customer service.
Excellent customer service... I will purchase from them again. They stand behind their product and if it fails they replace it...
Received phone within 72 hours and am now back up and running. Phone exactly as described - excellent condition and ready for setup (Verizon set me up immediately). Great Experience.
This site is wonderful if you want to have a variety of prices while also being able to negotiate with the sellers. Great prices and people!
I just registered a month back to this site (swappa). With in this time I found 4 to 5 great deals on the phones I/my friends wanted and bought all of them at the best price i can ever get in the market. I would recommend this to anyone who is looking for a mobile. This is a better site for sellers too. As there is no seller fee and no percentage charge on the sale price. Great site for both Buyers/Sellers to buy their loved phones.
I had a good experience buying a used iphone
The seller communicated well with me, shipped it safely and fast and the phone was as advertised
I've used Swappa twice - once to sell and once to buy a phone. The experience has been great. Swappa is a professional, responsive site. I feel like the sellers and buyers do a good job of representing products well.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members