Swap.comReviews 1,190

I have been a customer of Swap.com for 6 years. It used to be an outstanding business run by helpful, kind people. Things have changed. Customer Service is rude and unhelpful. Items are not correctly described and are often in very bad shape. They say they have a "no hassle guarantee" but that is a lie since they won't refund your payment when items are returned. The items were so badly worn that I would've been embarrassed donating then to Salvation Army. Customer service as insult to injury. The agent I've dealt with is Phillip and he is rude and snarky. I would just avoid this company entirely. They are dishonest and have no desire to make their customers content.

I have had nothing but the most positive of experiences both buying and selling on swap.com. I recommend them all the time without hesitation. They stopped taking inbound shipments from sellers late in the Spring and I was hoping they'd start taking them again soon, but alas, not yet. However throughout it all, I am still seeing great items being added. My items that they have are continuing to be sold and the payments are coming in a timely fashion. It would be lovely if they could update their inbound status to let us know if and when they plan to start taking inbound again. If they aren't I understand and I'd look to send my items elsewhere to be sold or traded.

I had good luck with my first few purchases. The last one... will be my last one. The description of the clothing items was wrong (in terms of fabric and style). I even went to the company websites to make sure that the tags in the photos matched the styles I was seeking. Yes, these items are used/pre-owned; but, I like a deal (though, prices on this site are pretty high and shipping runs $5 per item). Satisfaction guaranteed or your money back. I got the items and immediately knew they were off. I followed the return instructions. Immediately packed them back up and shipped them off. After a week, I was notified that I got half a refund and the other half was store credit. I don't want store credit. Too bad. I'm stuck with it. So, in a nutshell: Buyer Beware. Stick with your local thrift store. If you want something brand name, try a discount store.

Recently I've been trying a variety of second-hand online sites/shops. Before doing so, I've read all the reviews. Swap was the one I was the most nervous about. I was pleasantly surprised by my experience, however. I just received my items. They were delivered before expected, exactly, or better, than described. I'm not sure if it's "beginner's luck"or maybe after so many negative reviews it is making a turn around. I'm very happy, I will shop from swap again, I will continue to review, bad or good.

I have shopped and sold with swap.com for years. This year I went to send a box in April and the inbound link was gone. When I called they gave the excuse of being bombarded with too many boxes the last time the link was active, this isn't true since they only have a limited amount of labels you can print before that link disappears like it has in previous years. Then I heard about the class action lawsuit... that cant be helping. Now I get daily alerts of new items from Swap and there used to me almost 200 items a day being uploaded, now I see only 1/4 of that. Also when I called 1 1/2 months ago, they told me they were backlogged and only working on the end of March... ok, but if they stopped taking inbound in the middle of April... wouldn't they be running out of boxes and hence the very few uploaded items I see today. And yet the link is still inactive. Something is not right and I am uncomfortable enough that anything that was worth real money I asked for back, and received... but I feel like they are going out of business and they aren't being forthcoming about it. I used to love them... now, I'm cautious to even buy from them and have to make sure I ship anything I buy asap in case they close their doors and my clothes are stuck where I cannot get them.

I used to shop here and pray that the item would fit. Finally, I just gave up. I contacted customer service and asked them why they don't provide proper sizes/dimensions. She told me it does have the size listed S, M, L, XL. This is what I consider a novice comment. Do they not know that a small by one designer is not the same as another. I need to know the waist, bust, length etc... "in inches." I was told I could send it back if it doesn't fit. What a pain in the &$$. I buy elsewhere now!

I used to like this site, however, my last fee experiences have been bad. I have received damaged items and pieces missing and they refused to do anything unless I could return it. I couldn't because we are not near a UPS, FEDEX etc and was at home with a newborn and 2 other small children without a way to get there. The prices are rather steep too since the clothes are well worn. There were Wal-Mart and Target brand items that cost most used on there than new in the store. They used to have nice coupons but I haven't seen them lately, instead they just have a certain percent off certain items, normally the expensive ones so it isn't actually cheaper. I would proceed with caution if you do shop here and be aware of these things!

I sold and bought on SWAP last year at the recommendation of a friend. The items I sent in were not brand new, but in very good used condition. I kept track and several were rejected, but I expected that. It took 2 months for me to receive notification that it was time to price my items. That bugged me a bit, but they were sorting and taking pictures and i certainly was not the only one. I have returned items and received my credit in a timely fashion and the money earned was posted to my Paypal account. There were not problems that I was aware of. However, this year when i wanted to send another box 7 weeks ago, I found that the site was shut down for inbounds and has been so for the past 7weeks. So, I am not sure what is going on and this is no way to run a business.

90 days after sending in a large box of clothes I contacted Swap asking when my items would be posted. After numerous emails to them, I found out they posted my items to other people's accounts. Now I am getting the run-around as they tell me they are waiting for those same customers to get back to them! The company is definitely having problems.
They are making little effort to make this right and I fear I have lost great items I could have sold elsewhere due to their incompetence.