Swap.comReviews 1,190

I have been with swap since it was a media swap site. It went through several changes from ripping off at its height with you sending in a box full of
Clothes and getting a fair amount for your clothing based in the prices you set. Now swap
Keeps 80%of most sales. This is because they now control and set the prices. This compounded with the fact that the suresell feauture, which used to allow you to sell your item directly to swap for a lot less, is now down to about a dime per item.

I know
I accepted the terms but swap ensured me the new model would be more financially beneficial. I'd be better off donating my things. It seems to me that swap now has a means to incentivize the sure sell feature by offering such a low commission. I wonder what they're doing with all our nice clothes they offered us 1" cents a piece for?

After reading reviews on this site, I was worried after placing an order with this company that I'd regret it. But it's been a great buying experience and I've now ordered three times. The women's clothing items I've ordered in "good condition" have been exactly that, ranging from excellent to very good and all certainly in wearable condition. The prices, especially for marked down items, are fantastic -- half the price of other sites if you get free shipping. You will get some items that might be a little stretched or something, but these can be returned for free, so you've lost nothing. I do recommend shopping the site on a screen large enough to enlarge pretty well; the photos are good enough for you to see any fade, etc, that you won't be happy with after buying, but you have to click and have a decent sized screen ie, tablet not phone, in my case). Boys clothes are good too -- just be aware that sizes are more variable - a size 14 can mean 12-14 or 14-16. Also, create an account before you place you first order. If you don't, you can get the refund from your purchase as a guest posted to the account just by coping the key that's sent to the email you used as a guest, but you do have to take that extra step. Overall, keep in mind that it is an online thrift store, not a new store, and you'll be very pleased!

Buyer beware! Multiple items in different sizes can be bundled and are only labeled as one size. Return policy is crap, as you are out at least 50% of your shipping costs. Talking to customer service is useless, they could care less and come off as very hostile. I messaged customer support and spoke to representative Bria McCallum who was very unfriendly and only put the seller first when it was their and swap.com's mistake. Never again!

My Wife and I have placed three orders with Swap.com for a variety of items ranging from a plush Dragon & two toys in their original packages, to baby/toddlers outfits, a pair of boots, women's shirts, men's shorts, a blazer, and a man's short sleeve shirt. I have so far been pleasantly surprised at the quality of merchandise and the accurate sizing of the clothing on the first two orders. Just placed the third order today so time will tell, so unless the third order is completely hosed up, we will continue to purchase from Swap.com. I have had limited to no expectations regarding Swap.com other than if the quality of merchandise met or exede to quality of clothing that I occasionally by at local Goodwill or Thrift Stores then my wife and I will continue supplementing our second hand shopping with Swap.com

I have sent in items to Swap for years. They have always paid me on time and inform me of every sale. They state they take 3 months to process, which many sellers clearly dont understand. And they charge for boxes to be shipped so sellers dont get the money they thought, because they subtract the shipping costs. This is all on the website. The company has a, right to change their percentages if they choose as business changes. I was given the old percentage for the items that I sent before the change! And the new percentage for those sent after the change. People expect top dollar when they are doing nothing but sending old clothes in a box, really? This company has gotten so many bad reviews because of other peoples lack of understanding. No company/employees are, perfect and listing may be incorrect sometimes. This is human error. As a seller on Ebay as well, this happens. Why is nobody able to see things from the others persons perspective anymore?

Swap hasn't accepted inbound shipments for over nine months. They lowered the pay for sellers at a paltry average of 10c per garment if the sellers elect to cash out. Sellers receive less money for their traditionally sold goods. Swap no longer ships items in a logo-emblazoned box/bag but in a standard brown cardboard box/plain gray bag. They no longer send refunds, but instead, issue a store credit for returned items. Investors have reneged most likely because there is little if any moneymaking potential. Swap has laid off almost 200 employees, who have filed a class action lawsuit, alleging that Swap has violated the WARN Act. Swap's lowest sale prices on ladies' tops have fallen to $2-$3. They have increased special/clearance sales to multiple sales per week, with many of their listings recognized by frequent buyers as never-sellers. (Don't they ever get rid of stale inventory?) Some items appear to me to be randomly repeated to boost inventory numbers. Swap is posting information such as supposedly having almost caught up on inbounds by September, 2018, yet they are still refusing inbounds. They've posted denials that they are closing, but have given a single-word reason for layoffs as 'financial.' Overall, Swap appears to be liquidating. They are obviously focusing more on income rather than outgo. In my opinion, all the aforementioned signs point to eventual business failure. If you have a store credit with them, use it ASAP. Tomorrow they may be gone. Don't expect a warning. I do not revel in Swap's woes because I've enjoyed buying and selling with this company, and want to continue doing so; however, I perceive unreliability and it is very unsettling. I wish that Swap would either return to business as usual or hang it up.

They used to be great. They used to let you set your prices and the fees were way lower. The mismanagement of this pathetic company started becoming clear when the fees went up, then again, and finally they took away the ability to set your own prices. I am barely getting anything back and they want to charge me to send my own property back because they changed the contract on items that were sent in prior to the change. I'm going to let them keep doing it so I can have a bigger case when I finally sue them. Anyone want to jump on? This company is garbage now. Do not send anything to them, they will mess you over! I got back $33 for items I probably paid at least four times as much for. They should be shut down for breach of contract alone. I won't be surprised when they shut down. Their management is a joke.

I RECENTLY ORDERED FROM THREE ON LINE THRIFT SHOPS RESTICH, THRED UP AND SWAP.COM, I HAVE TO SAY THIS ONE IS THE WORST, I ORDERED A PAIR OF BOOTS AND WHEN I GOT THEM THEY LOOKED NOTHING LIKE THE PICTURE IT WOULD COST ME 3 TIMES WHAT I PAID FOR THEM TO SEND THEM BACK, ALSO THE PANTS HAD SOME STAINS AND THE SHIRTS WERE REALLY WORN, ITS A OK PLACE IF YOU UNDERSTAND THAT ITS A VERY USED CLOTHING STORE MY RECOMMENDATION GO ELSE WHERE

I used to love to sell on Swap. Not anymore. The fees are outrageous now and I can hardly earn any money. A year ago I could make a couple of hundred dollars a month. Now I am lucky if I make $10. Not kidding! The last box I sent in got so many rejections that I will never use them again to sell. It was like they stopped half way through the box, decided they were done working for the day and tossed them to the rejects. There were no stickers on them indicating what the issues were. It seemed like they didn't even touch them. And what are you going to do about it? There's nothing to do. You can't even see what the issues are until you get them sent back to you. Entire site seems like a total scam anymore. I quit selling and buying from them. No more. I went to Thredup instead.

They used to have hundreds of items load every day. Mostly awesome brands/good quality. I'd have 20-30 items in my "storage" that I would have shipped every few weeks. In the last four months things have taken a drastic turn for the worst. Some days no new items are loaded in any category. Brands have gone down hill and prices gone up. I've messaged swap multiple times about this only to get a generic response. Something is not right. I miss the old swap :(

Bad experiences, both selling and buying. When buying, beware - sizes are not accurate, descriptions are not accurate, brands are not accurate. Bought a pair of slacks - well, for all their "high standards" for acceptance of used clothing, these slacks REEKED of patchouli oil. There is no way this could have been missed, the stench is enough to knock you down. Four washings have not shifted the stink and they're going into the trash. I've had similar experiences with other garments - wrinkled, dirty, worn, not the brand or fabric described. Lots of items listed on the website are crumpled, as if they were pulled out of the bottom of the massive pile of clothing they show on their site as their "sorting process". They don't bother to steam or press them to make them look decent.

Selling: when you send clothes to be consigned, they say lots of things aren't up to their standards (guess they want them drenched with patchouli oil), even when they do meet the standards. Now you can't even set prices for the things they do accept - they do that, and they absolutely lowball. The longer the garments are listed, the lower the prices go, until you only get pennies for something that doesn't sell fast. Then they charge you for shipping. You won't end up with much. I shifted from direct deposit to credit on site, thinking I would do better that way, but for the last year, the clothing on their site is simply ghastly, far from in style and often wrinkled and gross looking. I haven't spent a cent of credit.

Swap.com hasn't been accepting consignments from individuals for over a year now. Lots of retailers are dumping the clothingthey can't sell there as well - you find multiple listings in different sizes of the same garments. That is some factory outlet store dumping the trash even they can't sell to make a couple of dollars. So if you're just a lowly person wanting to do something other than sending used clothes to a landfill or to a charity to be torn up for rags - you're out of luck. Gotta make room for all that out of style Lane Bryant rubbish.

Then there's always that wonderful patchouli oil reek. These people put on the dog, but they don't deliver, for either buying or selling. Stay away.

Have sole a lot on Swap over the last 2 years with great results... so great that I WAS recommending Swap to everyone. Not any more! Sent 2 boxes of consignment quality items into Swap back in Feb. They finally loaded it into my system in August. Reject a lot of items that I could've made money & consigned locally. Gave me an option to donate the rejects.(. Do they REALLY donate them?!?!?!) They also charged me a $10 "high reject fee". Meanwhile, I've sold about 15 items on Swap & haven't made a single penny since it all went towards the shipping and reject fees. WHAT A TOTAL RIPOFF! I should charge you for holding my items so long that they're now out of season. Sellers beware! Don't bother with Swap. You might as well just give it away... Less frustration & more satisfaction!

I have purchased many things from swap and you sorta never know what you are gonna get. Sometimes items are very nice other times they are horrible. I have found that too many times the picture as well as description does not accurately describe the item. Now as for selling. I sent a box in long ago, honestly I forgot all about it until I started receiving emails a couple weeks ago stating that I sold an item. Many of the items I sent in were new, forever 21 as well as 21 Men, of great quality and not cheap clothing. As of thos week they have sold probably 10 of my items for prices ranging from 5 to 13 dollars per item. I received a payout of 6.98. That is really ridiculous. You are better off selling on ebay or I would have even preferred to give the clothing away free on offerup for prices like that. I'm pretty much done with swap altogether.