Swap.comReviews 1,190

I love Swap.com! I am so satisfied with my first order I went back and placed another order. Everything showed up clean, smelled great, and looked as good or better than expected. I love that it's not just expensive name brand clothes like other consignment sites, they really have something for everyone. I have checked out all of the online consignment shops I can find and Swap.com is by far the best executed. They have the largest selection with great pictures and great prices! Highly recommend!

This is the best online consignment site I have found to date - I love that the pricing is a real discount - many sites still as 17-20 for a used sweater, for example - I don't care if it's designer or not, my idea of buying used is to get a great deal - and on swap.com I do - every piece of clothing I have ordered has arrived clean, well packaged, and in excellent condition. I have only returned based on size (different brands run small and large), never on quality - and returns are a breeze! Quick, easy, no hassle and refunds appear exactly when the site says they will. I shop here a lot - well worth it - especially with free shipping! Kids grow so quickly and tho of course I do buy my son new clothes, I love picking up those cute outfits you can't find anymore and getting more bang for my buck - I have a number of items I would never have paid full price for, but it sure looks like I did! For the first time, I am going send MY clothes in to sell - until then I cannot give feedback on the selling or swapping end. YET :) Happy shopping!

I loved the idea of a website like this, my kids grown out of clothes so fast it's too crazy buying everything new. I ordered nearly $200 worth of clothing and toys from the website. I went to check out and 6 items in my cart was bought out from under me. It was okay though because I was still happy, until now.
The day after purchase I received an email saying one or more of my items was now unavailable and a refund would be given. I was disappointed about that. Again on the second day after purchase (and after receiving an email saying my order has been shipped) I received yet another email saying a shirt/short combo was now unavailable and I would be given a refund.
My problem is this, I understand that this is a used clothing website and that people can buy clothes in your cart until you pay for them but why AFTER paying are the items I ordered still being bought and refunds given? I have yet to receive any refunds.
It seems like a good idea in theory but realistically, the warehouse/website doesn't seem to be updated enough to prevent "unavailable items" from making it worth buying on the site. I can probably expect half my order to actually arrive at this rate.

I have now tried the Swap.com valet service several times and I have to say I'm impressed! I've traded gently used clothing that my kids have outgrown for clothes they actually needed. Everything was in great condition and it was so easy. I keep getting money in my account from clothing that keeps selling little by little. I'm looking forward to packing up another box of clothing that's been outgrown so I can get my kids some nice clothes that fit them!

I have never used Swaps Media Service as mentioned in earlier reviews. But I do use their new Swap Valet and I absolutely LOVE IT! It is so easy! I've listed on Ebay for years and the most time consuming thing about ebay is the photos and shipping. I have shipped several HUGE boxes in to Swap and they do all the work. I've been selling and love trading my daughters outgrown clothes for what she can wear now and new toys! Their costumer serv has always gotten right back to me :) and my husband loves that i'm FINALLY clearing all these boxes out of the garage