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Swap.com

3.0

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Swap.com Reviews Summary

Swap.com has a rating of 3 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.

service
141
value
136
shipping
135
returns
90
quality
128

We monitor reviews for authenticity

California
1 review
3 helpful votes
Follow Maribell F.
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First time shopping and ordering from swap.com. Let me tell you, the prices are GREAT! Super afforable! I bought 3 sets of pants with matching shirt for a 2-year old for $22 total! The shopping/searching experience was very user friendly, check out was good, and I got my package fairly quickly without any issues.

I only gave 4 out of 5 stars because the outfits I bought were for my best friend's son. So I did not see how the clothes actually fit him or how good the clothes lasted him. However, I am about to give birth to my son in about a month and best believe that I will return to shop at swap.com for some more clothes for him.

Date of experience: December 28, 2014
Rhode Island
1 review
3 helpful votes
Follow Cindy M.
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I have been a buyer and a seller on this site and would highly recommend! They make the process so incredibly easy. I love that when I purchase and receive items they are each bagged, like you would have if you ordered online from a retail store. I've never purchased any items listed as "fair", but I have purchased those listed as "good" and have been very pleased with their condition. I feel like overall their quality control is very good. I was also surprised to see they accept returns which seems rare in similar sites. I will say it did take awhile for me to get a refund on an item I returned... not sure why that was... but my account eventually did get credited. I like that the shipping rates are reasonable; I mean where else can you send a box over 50 pounds and only get charged $8? I also like the recent change they made where that amount is deducted from my earnings. I do wish when they reject items I've sent, that those items could be sent to me along with an order I place... so, let's say I place an order over $50 that qualifies for free shipping, I would like to be able to have my rejected items included in that box. I hope they'll consider that option at some point. I also hope they'll consider accepting adult items soon; if they could maintain the quality and customer service adding that as a feature, I think it would be a goldmine for them and certainly make my life easier!

Date of experience: December 28, 2014
Arizona
1 review
2 helpful votes
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I love this site
December 23, 2014

I love this site. I have bought tons of designer clothing for my grand kids here. Quality designer clothing at Walmart prices! I am on a fixed income and I can still buy from SWAP.COM affordable and what a great place for mommy's to help one another dress their kids smart! Wish I had a super consignment store for my kids when they were young. Thank you for this brilliant site and awesome service. I give you 10 stars and a thumps up.

Ms. L. Riggs
Arizona

Date of experience: December 23, 2014
Utah
1 review
1 helpful vote
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This is such a great site, and this is a great way to save money on great products! Everything came clean and fresh, and everything was carefully packaged separately. They have a ton of things to choose from. They have lots of ways to search and find what you are looking for... From New With Tags, Like New, Good Condition, and Fair Condition... to Children's Clothing, Toys, Baby Gear, Maternity Clothes, etc. I would definetly recommend this site to moms and dads, other grandmas and grandpas, to other family members, and friends! Enjoy "swapping"!

Date of experience: December 19, 2014
Arkansas
2 reviews
1 helpful vote
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I have found this site to be the best if you are looking for childrens clothes or toys. Have bought numerous items and have been pleased each time. The customer service and delivery could not be better. Give them a try you will be satisfied!

Date of experience: December 6, 2014
Maryland
2 reviews
3 helpful votes
Follow Crystal S.
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Ive bought several items off swap.com. I usually shop at thredup.com but the deals are so much better at swap. I ordered 2 pair of shoes for my son and I got a surprise with my order... they sent me a clean out bag for free... so im gonna give them a try on the selling. The only thing that makes it more difficult is thred up goes through the post office so the mailman takes my clean out bags... vs swap I have to take it to ups or drop of location. Also thred up takes about 8 days or so to deliver vs swap ships the very next business day!

Date of experience: November 30, 2014
Texas
1 review
2 helpful votes
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Shipping was fast
November 22, 2014

Shipping was fast. I was tottally satisfied with my order and more than I expected. I will be ordering more in the future. Thank You Swap.com!

Date of experience: November 21, 2014
California
1 review
5 helpful votes
Follow Christina A.
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This was I place I have been using for years for my son, and sometimes my daughter. (My daughter is older and finding her clothes on here has become harder. I've been noticing as they grow their prices have gotten higher and higher, and today as I said hey I'll look at their toys because of the holiday I was shocked. Toys that claim to save you 60%. Like a little people zoo talkers flamingo $10 on swap.com and $4 at fisher price, and $3.96 at wal mart. My pal scout on sale now at wal mart for $14.96 reguarly $19.99 and at swap.com it is $26.00 again saying you save I believe this one was 10%. Such a disappointment considering I was faithful to buying clothes for my son from here, but when you over charge this is insane. The clothes are what I always buy, again their prices have been raised, but this seemed the easiest way to now compare how bad their prices have become.

Date of experience: November 20, 2014
Swap C. — Swap.com Rep
over a year old

Hi Christina,

Thank you for your feedback. We take customer satisfaction pretty seriously and I wanted to address your concerns. The majority of the items found on Swap.com (about 95%) are items that are priced by customers sending in their own belongings to sell. We made the decision some time ago that we would not interfere with customer pricing, unless, of course it was an extreme difference from the retail price. We are always updating our policies to make your experience better and I feel that we might benefit from reviewing customer prices more often. I will be sure to pass on this feedback to our team. Please feel free to reach out to me anytime.

Best,
Matt F.
Manager, Customer Experience

Pennsylvania
1 review
2 helpful votes
Follow CAROLANN a.
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I HAVE DEALT WITH "SWAP.COM" MANY TIMES. I HAVE NEVER BEEN DISAPPOINTED WITH THEIR SERVICE OR THEIR MERCHANDISE AND I DEAL WITH THEM FREQUENTLY. CHILDRENS CLOTHING AND TOYS, ARE NEW OR GENTLY USED. THERE ARE ABOUT 5 CATAGORIES TO CHOOSE FROM AND THE PRICES ARE TERRIFIC! IN THIS SLUMPING ECONOMY ITS REALLY A GREAT HELP TO BE ABLE TO GET TOYS AND CLOTHING SO CHEAP. YOU CAN ACTUALLY SPEAK TO A REAL PERSON IF THERE IS A PROBLEM. I CAN'T SAY ENOUGH POSITIVE THINGS ABOUT THIS COMPANY. I HIGHLY RECCOMMEND IT. GREAT FOR PARENTS ON A BUDGET. CAROLANN AUFIERO

Date of experience: November 20, 2014
North Carolina
1 review
1 helpful vote
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Excellent service and merchandise! Definitely ordering all my little one stuff from Swap.com. Clothes are in EXCELLENT condition, next to brand new. Shipping was super fast, definitely recommending to everyone. Try, try, try, shop, shop, shop, please promise there will be no regrets.

Date of experience: November 14, 2014
Ohio
2 reviews
16 helpful votes
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Everything ERICA said is right. Plus now SWAP.COM became cheap asses with shipping service too, about a year ago it was only UPS and you used to received your stuff 1 or 2 days after ordered. Now it takes forever for you to receive your package, and now they use ups just to drop the packages to USPS at your local post office(Really Disappointed). They shouldn't keep receiving boxes if they cant keep up. I too, getting tired of swap.com. They've become so greedy. Starting January they will start to charge $1.50 per item plus 25% of sales. I am not selling anything anymore due to the same thing(poor business practice) but I bought some stuff last week, and still waiting for. I use ebay now to sell my things. By the way. swap.com sells on ebay too!

Date of experience: November 14, 2014
Swap C. — Swap.com Rep
over a year old

Hi Mary!
Thank you for your candid review of Swap.com. We very much appreciate your feedback and I wanted to share some updates about the service. We currently have a new team working to enhance our acceptance criteria and ultimately, make the buying experience easier for you. I can understand your confusion around the NWT (new with tags) and LN (like new) rating. In the near future you can expect to see clearly defined descriptions and ratings. This will hopefully eliminate any confusion and make shopping easy. As for selling, while you are correct about our sellers fee of $1+ 20%, the only instance in which Swap.com will profit more than our seller is when the item is priced at $3 ($1.40/$1.60). In every other instance, the seller will net more than Swap.com. Which we love! An average customer box sent to Swap.com earns $150 in sales proceeds. I would urge you to give us another try. You can reach me personally at [email protected] to discuss how to make the most out of your box. I look forward to hearing from you!

Matt F.
Manager, Customer Experience

California
1 review
3 helpful votes
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swap.com...
November 11, 2014

swap.com... love the items on this site. Site is hard to navigate, When I tried to see the items I had in my shopping cart, it did not display well. There were several items I did not want in it and I did not see a way to remove them. You should make the site more user friendly. Did not see a checkout link.

Date of experience: November 10, 2014
Minnesota
1 review
2 helpful votes
Follow Angie H.
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I was a little skeptical when I made my first order BUT after I received it I was very impressed! Fast shipping and the quality of the items was impressive! Very reasonable prices for really great stuff! I order from swap.com at least once a month and have spread the word to friends and family. I have ordered toys, books, DVD's, and clothes and have yet to be unsatisfied! Very pleased with this website!

Date of experience: November 10, 2014
New York
1 review
0 helpful votes
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I love dealing with Swap.com. Easy, painless, trouble-free. Description of the items clear and simple to understand. Pictures are great. Packaged nicely, very clean and neat. Coming very fast. What else do you need? I'm giving all stars!

Date of experience: November 4, 2014
Louisiana
1 review
2 helpful votes
Follow CHARLOTTE T.
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I was very please with my order and how fast it came i like that each item is wrap in its own lil bag

Date of experience: November 2, 2014
Missouri
1 review
2 helpful votes
Follow Mona S.
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New to Swap.com so this was my first time making a purchase. I ordered clothing for my granddaughter. Clothing was like new. Very pleased with clothing for the cost. Will certainly buy again!

Date of experience: October 27, 2014
New York
1 review
0 helpful votes
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Love this site!
October 24, 2014

Love this site! Super fast shipping and everything was as described. I will order from this site again.

Date of experience: October 24, 2014
Connecticut
1 review
1 helpful vote
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I am extremely excited to have found such a great site... I absolutely love all the items I bought+will now always buy my grandkids clothes from swap.com. Its great I would recommend this site to everyone I know that needs clothes for their kids for an excellent deal... I just love it... what a great idea this was. Thank you swap.com...

Date of experience: October 19, 2014
New York
1 review
0 helpful votes
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Great Company, Easy to use. Merchandise as described. Very fast shipping. Would highly recommend.

Date of experience: October 19, 2014
Washington
2 reviews
1 helpful vote
Follow Danielle R.
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I'm obsessed with swap.com, it is amazing! It's so easy and convenient and I get so excited everytime I get new items for my kids in the mail. Everything is in perfect condition and is always folded and packaged nicely. I have so far sent two boxes full of my children's things and have swapped almost all of them and am getting ready to send two more boxes so I can start swapping more. My favorite part is that when I'm ready to ship my acquired items to myself it's only 4.99 to ship as many items as I want, not to mention that I can usually find a promo code to either get free shipping or a discount. I think all Mothers should try swap.com atleast once, I know it's made getting new clothes for my ever growing children a lot easier and less expensive :) The only complaint I have is that the website itself is sometimes temperamental. I think some glitches could use to be fixed.

Date of experience: October 18, 2014