Swap.comReviews 1,190

I got so many items from swap.com. I love everything about Swap.com - great price, nice service, fast shipping and it's free shipping if your order for $50 or more! Thanks swap. Com for a great online business!

I wish I would have looked at this site earlier for reviews abut swap.com if I had I would have NEVER used them to sale my clothes. I sent in 98 items to swap.com in two separate bag most of the clothes were sets. Out of those 98 items 13 were rejected in the first box and 11 in the other (and all items sent were very nice some even had tags on them, none of the items with tags were uploaded to my page) 22 items total were loaded. Now its November and I they received theses items in September. I understood that it would take some time so i'm not too upset about that. But what i'm pissed about is the fact that they can only account for 46 of my items! So I called and spoke to someone about it and I was told that they are more than likely not done with my box but the last time I called this same girl told me that everything was uploaded. So i decided to just search through all items that were posted in the size that i sent in, and low and behold I found 6 of my items on another sellers site! So i called back and spoke with the same person and told her what I had found so then she tells me well we will have to contact the other seller and ask them if theses items belong to them. ARE YOU KIDDING ME! The seller knows they don't belong to them but priced them anyways so there is no way they will be honest about it! And that only accounts for 6 of the missing items WHERE THE ARE THE OTHER 46 ITEMS? So i'm "supposed" to be receiving a call back today to let me know of their findings. But after reading all of the other negative comments I'm not holding my breath and now i'm also worried that they will ruin the items that they rejected before they send them back to me. I took pictures of most of the items before i sent them in so hopefully this will help me, i plan on fighting this company in anyway that i can. The concept of the site if wonderful but if you cant do it right don't do it at all! I really think a lot of us should get together and do something about this company! I would have been better off going to Once Upon a Child and selling my items as I normally do.

I am sure that buying is much easier, but I was trying to sell some clothes online and at first it was fine. When I tried to get the money I had rightfully earned by selling those clothes, that was a different story. The earnings that showed up on the website were much higher than the ones that appeared in my PayPal account (around $40) so I was trying to figure out why some of my money had not been transferred. I called PayPal and their representative kindly informed me that the incomplete transactions were an error on Swap's part. Then I sent as many emails as I could and I would've called, except they were too cheap to pay for a call center. The only thing I could do was email their help center and submit a request for my question to be posted on their obsolete and deserted community help center. Then I was told that I had reached Swap "after hours" despite it being the middle of the day, and would be given assistance the next business day. I received another email telling me what I already knew and offering no method of contact to speak to an actual human being. This site has a great concept and great deals BUT THE SERVICE IS ACTUALLY TERRIBLE. SAVE YOURSELF SOMETIME AND GO ELSEWHERE. I hear Etsy.com is pretty good.

I actually started out loving Swap! Now, not so much! There's a few issues that need attention. Buying from them I ok. The items are great, but need closer attention when they package and "code" them. They recently switched from UPS to FedEx for shipping. I prefer UPS. If returning an item with FedEx you have to pay to have them pick it up if you don't have a drop close by. Not worth it!

Selling, is actually pretty disappointing. You really need to keep track of what you send in, because it doesn't always get on your account to be priced when it should. I think there seller fees are a bit high, and their SureSell is a joke! I don't know where they pull there offers from, but its obviously to help coat their pockets more than ours. Many of my items, name brand, new, excellent condition, etc I only received ridiculous offers from swap themselves. I'm talking like. 14¢ and 24¢. It comes out to less than 5% of what I had it priced at. I'm tired of having to deal with it all. I am waiting for the rest of my items to go to sure sell and collect my fimes from them and be done! I will not be selling through them anymore.