Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swap.com

Swap.com

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Swap.com?
grey stargrey stargrey stargrey stargrey star

Swap.com Reviews Summary

Swap.com has a rating of 3 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.

service
141
value
136
shipping
135
returns
90
quality
128

We monitor reviews for authenticity

Nebraska
4 reviews
24 helpful votes
Follow Aaron N.
Unfollow Aaron N.
Share Review
Report Review

Used to be worth it
October 31, 2016

Its getting rediculas. Garanimal clothing in Walmart prices for new are cheaper than on here. Who tf pays 8.00 for a kids tank too thats used. New is less. Ive found more over priced than new in store lately. I used to shop here. I wont anymore. I use thred up now

Date of experience: October 31, 2016
New York
3 reviews
1 helpful vote
Follow Darlene D.
Unfollow Darlene D.
Share Review
Report Review

Great Site!
October 30, 2016

I recently gained weight from Gastroparesis and had to almost completely change my wardrobe. If it hadn't been for this site I probably would only have a few new clothes. This site is wonderful and I really enjoy shopping. The prices are excellent, shipping is quick and easy. Thank you swap.com!

Date of experience: October 27, 2016
New York
3 reviews
3 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

I found Swap.com while searching online. I have a new, wordrobe! Designer names, excellent quality, fast relable shipping and if i recommended others can earn credits. I could spend hours shopping here. I have made many purchases and love them all. Thanks Swap.com

Date of experience: October 27, 2016
Illinois
1 review
1 helpful vote
Follow Timijanel B.
Unfollow Timijanel B.
Share Review
Report Review

I'm so glad that I was referred to this site! I LOVE it! I have sold so many items that my walk in closet I can actually "WALK" in. Best of all, the money is directly sent to my account. And and and, you can return anything for FREE! You just get a RMA label online, print and take to post office. BAM!

Date of experience: October 24, 2016
Massachusetts
1 review
1 helpful vote
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

This is the first time I have purchased items on Swap. I was very satisfied with my items. The option of using Amazon is a plus. I will definitely use the site again!

Date of experience: October 21, 2016
Florida
1 review
2 helpful votes
Follow Therese S.
Unfollow Therese S.
Share Review
Report Review

Here I shop again!
October 21, 2016

Just finished my second visit to Swap.com and found more great bargains, this site is awesome... can't wait to get my new order in. Which won't be long because shipping is fast!

Date of experience: October 19, 2016
California
3 reviews
0 helpful votes
Follow Joan M.
Unfollow Joan M.
Share Review
Report Review

Good in general
January 18, 2021

Fast service and pleasant managers. I've got a discount to my baby birthday.

Date of experience: October 19, 2016
Virginia
1 review
2 helpful votes
Follow Cathy L.
Unfollow Cathy L.
Share Review
Report Review

I love this site!
October 20, 2016

I have been shopping at swap.com for awhile now. I love the clothes and if they don't fit I have easily returned them. They make it all so easy! Everything I had received has been in excellent shape or new! I check this site at least once a week and love when people complement what I am wearing and I can tell them how much I payed for it.

Date of experience: October 18, 2016
Missouri
1 review
3 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Share Review
Report Review

I now have jeans i can wear & that actually fit on top of that got them at a price i could afford being a single mom of 4 & buy for kids before i buy for myself ide recommend this site to anyone

Date of experience: October 18, 2016
Kentucky
1 review
3 helpful votes
Follow Marianna O.
Unfollow Marianna O.
Share Review
Report Review

I love Swap!
October 17, 2016

Swap has changed my life. Most likely, I will primarily do all of my shopping on Swap. Maybe 10% chance of another shopping method. However, it's awesome that I can submit clothing to swap and find great pieces of clothing. I have received incredible pieces and many times they are new with tags. Thank you, Swap! I'm a stroke survivor who lives on disability and you have made me look like a million bucks!

Date of experience: October 17, 2016
Kentucky
20 reviews
13 helpful votes
Follow Donna O.
Unfollow Donna O.
Share Review
Report Review

I am seeing more posts that are unhappy with the selling process than the buying. I tend to agree. I have sent several boxes to swap since June & have yet to make a profit. The shipping fees & selling fees eat into any profits. The inspection process is inconsistent & I have had brand new items marked as fair condition. So far not impressed with the selling process on swap. & disappointed that I have not seen any profit since June that wasn't eaten up by shipping & fees.

Date of experience: October 15, 2016
Colorado
1 review
9 helpful votes
Follow Cindy K.
Unfollow Cindy K.
Share Review
Report Review

Disappointed
October 12, 2016

Took a month for items to be listed, I sent numerous emails asking when items would be listed. Suggested listing prices was extremely too low for name brand items such as Eddie Bauer, Clarks, Ann Taylor Loft, Gap. Pictures are not as good as i can take and post on EBay. Two items have been listed with the incorrect size. I wished I had just listed clothing and shoes on ebay. I am an experienced seller on ebay but sell antique and vintage items mostly. Next time i will make the effort and sell clothing items on ebay, not happy with Swap.com.

Date of experience: October 11, 2016
Florida
1 review
0 helpful votes
Follow Debbie W.
Unfollow Debbie W.
Share Review
Report Review

I order 4 items from Swap for the first time. Each item was exactly how they were shown in the photos and condition. I am very impressed with Swap. I have told friends and family about the success I have had. Keep up the great swapping.

Date of experience: October 11, 2016
Florida
1 review
2 helpful votes
Follow Kathleen S.
Unfollow Kathleen S.
Share Review
Report Review

I ordered 5 tops, 4 for $8.00 each and one for $12.00. I love 4 of them and LIKE one of them.

I will definately order again.

Date of experience: October 11, 2016
New York
1 review
6 helpful votes
Follow mese w.
Unfollow mese w.
Share Review
Report Review

Bad customer service
October 11, 2016

I ordered a coat in which they sent me the wrong coat. I emailed swap showing them proof of the coat I order and what they sent me. I have not heard back from swap nor received the coat I originally ordered.

Date of experience: October 11, 2016
New York
1 review
1 helpful vote
Follow maureen b.
Unfollow maureen b.
Share Review
Report Review

I recently purchased a ton of infant girl and boy clothes as I am a foster mother with many babies coming in and out of my home. It was so great to be able to purchase beautiful quality clothing for so little money!

Date of experience: October 11, 2016
Indiana
1 review
0 helpful votes
Follow Beverly W.
Unfollow Beverly W.
Share Review
Report Review

Swap.com is the greatest shopping online second hand store I've ever have seen and enjoyed. It don't get any better than this.

Date of experience: October 10, 2016
Florida
1 review
1 helpful vote
Follow suzi C.
Unfollow suzi C.
Share Review
Report Review

Awesome
October 10, 2016

I have bought from this site several times and each time I am more impressed.The clothing is always better than I expected. The savings are great I have purchased for myself and my grandkids. LOVE IT

Date of experience: October 8, 2016
South Dakota
1 review
1 helpful vote
Follow Geri H.
Unfollow Geri H.
Share Review
Report Review

Quality products, great prices, and fast shipping. Each item was indivisible wrapped & new with tags,& upscale items, which I can't not afford any longer, limited income, Swap has made me one happy customer, along with my husband, We will be shopping again.
Thank you so very much, Mre geri Hocott

Date of experience: October 7, 2016
Illinois
2 reviews
8 helpful votes
Follow Chloe S.
Unfollow Chloe S.
Share Review
Report Review

Not good for sellers
October 7, 2016

This isn't a place to make fair money if you are selling your items. The shipping fees and selling fees knock down any profit, and the selection process is arbitrary and unpredictable. I've sent in new items and they mark the condition as fair. They've also lost my items I've sent in, and I have yet to have any emails returned from their customer service. Go local - this isn't worth your time or the stress.

Date of experience: October 7, 2016