Swap.comReviews 1,190

Swap use to be a decent site to sell things you sent to them. But it was wonderful when I first went boxes in. But little by little things got worst. What they charge you to ship a box went up. Picky that they would only pay by using fedex. The layout use to be decent and I could price my stuff my self. Well that has changed and they price the stuff and the pay is real low now. Plus it takes forever for them to process your items. No more as it is a rip off now. Went from a great place to a bit disappointment in only 2 years. Stay away! I just got 60 cents for a shirt.

If you are looking to make some cash selling your clothing and items, do not use swap. They have made some major changes since their early days that result in this site being nothing worse than a time waster and a headache. You are better off throwing your clothing in your trash then sending it to them. When SWAP started out it was a great site. You could set your own prices. They did not take very long to post the items. You could make a little cash on the side. Now it takes them months to even get to your box. 2. You can no longer price your items, and I have had some of my items sit in queue for over 25 days. I sent these items in May/June and were mostly summer seasonal clothing. We are now nearing December and some items are yet to be priced. 3. Their pricing matrix is way off. As a buyer I would not buy the items at the prices. As someone who has sold on ebay in the past, the prices are ridiculous (and I am trying to make a little cash here). 4. Oddly too when they reject an item they show you a photo of a bundled up fabric and it is really uncertain if that is something I even sent them or some cryptic way to sell my "rejected" items without me knowing. This place should really go out of business. All the things that made Swap great are no longer part of their business practice. What a shame.

I do NOT recommend doing business with Swap.com. First, I sent in a box of clothes that took them over 2 months to process. Once they did post my items on their website, some of my items were missing. Realizing they were shady and that their payment structure was a rip off, I requested all my items get sent back to me. They never notified me that any of my missing items had actually been rejected and never offered me the option to get them back. By the time they realized what had happened, they had already donated my clothes. Basically, this company stole from me. I hope they go out of business so others don't get ripped off like me. STAY AWAY.

Swap auto-listed and sold my $600 suit for $8.40. Eight dollars and 40 cents! Swap used to be good for sellers to get a decent cut for nice, good condition items. You could also custom price your clothes, say if they were 100% cashmere or rarer items. Now they auto price things without the seller's permission and sell them at whatever price their algorithm produces. I tried to get them to take down my listings that were grossly underpriced and they didn't! I sent the box in 3 months ago having no idea they would screw me over like this! Sellers will inevitably leave when treated so poorly!

Up until a few months ago Swap was a great site for sellers. It is AWFUL now. They are taking 3-4 months to process items sent in therefore summer clothes sent in at the beginning of the season are not getting online until fall! They have also Drastically cut the payout percentages to sellers from 70% to 30%. They used to give preference to frequent sellers by processing their boxes quickly but they cancelled that to. DON'T WASTE YOUR TIME WITH THEM

I have shopped many online stores that offer used items. Swap.com is the winner. With honest ratings of items condition, incredibly affordable prices and a great return policy, Swap.com is my go-to store for clothing.

If your family and friends sign up under your link, you get $20 when they shop! I am readying our home for an expected baby so, instead of a huge shower, I am asking friends to sign up and purchase the gift from swap.com. Then, I use the credit I receive from Swap from their purchase for the items we need for the upcoming bundle of joy. That is just one way to make this site work wonders for you! And then, hopefully, the friends will continue to shop and bless swap.com with their business. Swap deserves it!

Oh! And let's talk customer service. If something you purchase does not fit or is not up to quality standards, ship it back for a refund. AMAZING! I have been a customer for a few months and am totally sold on them.

UPDATE: After uploading my items to the site it took them an additional 10 DAYS to price my items. Previously pricing was instantaneous. (Sellers can't set individual prices now; we have to use Swap's algorithm and are at their mercy.)
I've sent 4 boxes to Swap.com over the last 4 years. At first, the process was quick and the compensation fair. But numerous changes over the last 18-24 months have soured me on ever selling through swap again. The compensation has gone down dramatically, the acceptance criteria is randomly applied and the processing time for each box has gone from less than 30 days to over 75 for my latest shipment (sent June 2017). It's clear they can't handle the volume of clothes they receive, even after they upgraded to a larger facility last year. Bottom line, if you're selling designer women's wear, send it to Swap. If not, they don't want it - their price structure and customer service prove it. It's a good business move for an overwhelmed company, but a bad move for me. Back to craigslist I go...

Swap.com offers the best in on-line shopping for me. User friendly, always quick delivery and an easy return policy for the items that don't fit or just wasn't what I wanted! This is a great alternative to NOT going out and trying on clothes in stuffy dressing rooms or having to interact with store personnel, shoulder to shoulder clothes racks, and other harried shoppers. I love it! (As I sit in my p. J.'s with a cup of hot coffee)