Swap.comReviews 1,190

I previously wrote a negative review but I need to correct it, because I did not understand the swap.com process. When you get your first email from them about a box being processed, it might look like everything was rejected, which is what happened to me. But then they ended up posting a bunch of my items. I just needed to be patient. They were very professional in dealing with my frustration. Now I will definitely send more items their way. I haven't bought anything yet but the kids clothes look great.

The problem with your response to my review about my boutique dresses with boutique label bought from China is that I sent photos of the dresses and photos of the labels inside the dresses before I ever sent them to swap.com and was told that as long as they had the sizes on them they were fine. Another thing I sent a box prior to the last one you refused and you sold almost every one of them the boutique dresses in that box with my label. This is why I think that there are other people running swap.com now. You did keep a few of the boutique dresses in the last box which I was selling in my etsy shop for $45.00, you priced them at $6.00 and when a couple sold I received $1.20 of that amount. You are pricing items way to low and it looks like you are taking the largest amount of the sales price, which before I got the larger amount. I don't know what to say but i'm not sending any other boxes. There are many sites that sell used clothing that I can send my stuff to. The boutique dresses you rejected and I received back I just sent to another shop that will give me 70% of sales price!

Had to file another BBB complaint today and possibly take legal action against them. In December 2017 I sent them a package. They received it and I had to check in with them in January as to if they had received it and how long it would take to process it. This was not provided to me automatically by swap.com. Upon pressing customer service I was told they lost my package. I had to file a BBB complaint because I had proof they received the package from fedex. Swap.com finally located my box and said they would either process it or work on getting me a refund. Nothing happened. Crickets chirped and I pressed again. I was told it would take 60 days to process my box because they were so backed up. Sixty days came and went and the box was not processed. Again, I checked in with Swap.com and they said they were behind and needed more time to process my box. No timelines were given and I had to press again for a date outside of our previous contract. The rep told me 20 days. You guessed it folks. 20 days has come and gone. I started this in December and it is almost April and they STILL have not processed my box as of 3/19/2018. Today I filed another BBB complaint and I am considering police/legal action and contacting the attorney general. Finally got traction on this issue when contacting the attorney general. They promptly sorted the issue, declared the package lost in warehouse on their end and refunded me $100 the same day. Still, it made me sour and I won't use them.

I would never recommend anyone use this site. They steal your belongs and money and they charge you crazy fees to sell your items. They are suppose to help you sell your items when they actually ripe you off. This site is suppose to help not to rob you.

Their customer service is very rude when they speak with you. Very impatient like they don't like their job or known their job. If you don't like your job quit. Person I spoke to was (user id: *******175 Ceara).

You have got to be kidding me. They accepted 3 of my 20+ brand name, great condition, recently purchased items? I had two mint condition winter coats, both a brand name and totally current trend, and a near-mint pair of toddler Saucony sneakers in there, and they're telling me they want to charge me another $10 (in addition to what I paid to send my stuff in) to send my items back to me? I loved their site in the past and made decent money, but it's now a $#*!ing joke and a SCAM. Highway robbery! Completely ridiculous and I'm going to tell everyone I know not to use them.

I recently came across a 40% off promo code on a podcast I listen to. The podcasters use this site, themselves, and had some great things to say (of course they did). Anyway, I thought it would be great to try Swap with the promo code discount. Lets just say, Im less than satisfied.

The positives: I find the prices to be fair for items received. Its basically an online consignment shop, and the items I received were in good shape, with the exception of one pair of pants that smelled strongly of perfume (Im allergic). The package was shipped quickly and the items were packaged professionally.

The negatives: Out of 6 items, I kept one. Ill start from the beginning, though. The promo code only works on certain items, which is not obviously posted when you spend time shopping for the items you want. The search capability is okay at best. I do like that they add fabric types and lengths, but their filtering is a bit wonky. When I went to check out, only 3 items were discounted and the others ended up staying full price. Very misleading. This was not mentioned in the copy on the podcast. I went ahead and bought the items because they do have a 30 day no questions asked return policy, which is not completely true because I did fill out a questionnaire for returning. As far as the items, a few just didnt fit right, and thats to expected, but TWO items were not even remotely the correct size. I ordered mostly 2Xs and size 20s. A pair of pants was a size 4 (it wouldnt fit on my ankle). A skirt was a size 12. Both items read 20 on the website. The pair of pants smelled strongly of perfume, which I am allergic to, and as soon as I removed them from the package, the stink permeated my bedroom. Gross. I have filled out the return page (which was easy), and Ill see if the return is as easy as they claim.

They sent a 10 dollar coupon with the order, but I probably wont use it. I have been selling online for years and thought about selling with them until I received my order and searched out reviews. Seems they have some shady practices. Ill stick to local consignment shops and Poshmark.

In the end, I do not recommend them, even with a deep discount. Its more trouble than its worth.

I had 2 boxes that I shipped to swap in OCTOBER that they JUST listed today, March 14th! WTF is with this company? Not only that I am certain that things have been stolen out of my boxes. Or perhaps due to their FILTHY working conditions they were ruined and thrown out. Don't bother people, this company is on its way out.

I began using swap regularly 3 years ago as both a buyer and a seller.
In the beginning you could send in outgrown clothes and pretty much break even buying the next size. Now the prices are so high it isn't worth even browsing. The items being sold are 2x brand new retail in most cases. Why would I pay in store pricing for a used item?
The actual swap feature has also been removed.
The higher prices and new compensation for sellers makes it only a good deal for Swap. I also saw my items being sold by swap.
My last few orders I received items that were not at all as described. Wrong sizes, trashed condition, even giant holes in an item I bought as a gift.
Swap offered no help.
I won't sell or buy from them ever again.

To the party that responded to my review of Swap.com:
You're apology means nothing to me since I know that it's not sincere - it's for business interests only, so spare me!
I know of your "policy", no need to cite it! That your company won't return store credit to someone who is moving out of the country or simply DOES NOT wish to do business with you anymore is Shameful! YOU DON'T GET TO KEEP THE PRODUCT AND THE CUSTOMER'S MONEY AS WELL! That's called theft!

JHowever, I will say as an update, that once I informed your manager that I was contacting the Customer Protection Division at the State's Attorne's Office of my state about your refusal to refund my money, somehow Swap.com was MAGICALLY "able" to refund my store credit to my credit card! How very interesting!

You are scammers and you know it, so save the B. S.
Thanks to social media though, the word is out about your shady business practices, so I hope that many more will steer clear of doing business with you!

I've been shopping on Swap.com for a couple of years now. When I first started, they used to be low cost and quick turnaround for returns & credits, but not anymore. The selection now is sometimes limited with few new items listed frequently, and the prices have increased. Getting a credit on returns takes longer so I can't buy items using my credit as quickly. Also free shipping was $50 minimum purchase has now increased to $60. I will continue to use swap because they will take returns for credit, but probably not buy as often. I haven't try to sell items on swap so I cannot comment on that. But from what I've read, it's not worthwhile so I don't plan to do that with some of my nicer clothes that no longer fit. I will either sell on other sites (Ebay or Poshmark) or donate to charity.

I think the prices are fine, the items are okay (though it's really hard to understand from their limited descriptions the sizes or actual colors of the items), but the shipping... it takes FOREVER to get things and even longer if you have to return something. I've ordered twice and each time it's taken well over a week to receive. Returning took 2 weeks from the time I sent to the time I received a store credit to use. It's just not worth it when there are so many other options out there for online thrifting.

They are mixing a pretty dangerous cocktail, Prices are going high, shipping is too freaking slooooow, I get 3 orders and after 10 days and 2 more to go they still sitting somewhere in FedEx facilities, now my delivery date has been postponed for another 2 more days making a total of 14 days(Seriously) non mention the transfer from FedEx to USPS makes another extra day or 2. I remember when I used to get my orders in 5 business days but I guess those times are over.
Farewell swap!