Swap.comReviews 1,190

I've been successful selling on Swap because I buy nice ladies' tops for 50c to 99c and almost always profit. I just checked the site and found that they changed their SureSell feature. That's a feature that enables the seller to sell immediately to Swap. A garment that they would normally pay $1.50 for, to the seller, is now listed at 10c. The highest amount Swap will pay for one of my tops is 13c. I will no longer sell to Swap. They can store my garments until they sell - no matter how long it takes. Swap may as well discontinue this feature since it is worthless.

This used to be the best site to buy clothes. The prices have almost doubled in the last year, not many coupons anymore. 100 percents satisfaction or full refund~ Um, you do not get a refund, you get a credit! Very disappointed right now. The selling program is awful now too. You can not make any money on this site anymore~ I used to buy something every month, I won't anymore. I'm so disappointed and bummed by their actions. Read the other reviews by people. I couldn't believe what I was reading. I was supposed to get a refund on my credit card, but I got a store credit instead :( That's why i'm writing a review. I'm done~

I have bought many items from swap and have found their condition ratings to be accurate. They are a bit overpriced, but if you watch for sales, you can get great deals. Returns, however, are a bit sketchy. I returned several items because I didn't like the fit and received an email stating I had a credit on my account. I signed in and it never showed. I emailed and received a response from Patrick telling me that i had two accounts and they were having issues with people with multiple accounts and they are working to resolve the problem. He said that my refund had been added back to my OTHER account and I couldnt get access to it until the problem was fixed. Ummm... really? So I had to email again and ask Patrick if the accounts could be merged. (Really. He didnt think of that on his own). They merged the accounts and I did receive my refund after much hassle.

I have since returned another item and received another email stating that I have a refund. AGAIN, when I sign into my account, I cant see it. I emailed the company three days ago and have received no response.::: sigh::: I think Im going to switch to ThredUp and avoid the hassle with Swap.com...

I was a new customer and ordered 4 items. I was happy with the items when they arrived, but the very strong smell of Fabreeze-like ordor was so bad I didn't think I could get it out. I immediately sent off an email to the company and said I would be returning all items due to the scent (I am not fragrance-sensitive). I enclosed a memo in the return box reminding them of the smell issue and asked for a full refund. They only refunded store credit. I sent another email and again asked for a full refund. They sent me an email which stated they looked into the matter and ""the return issue was found to be inaccurate", which means they are calling me a liar. I met all of their refund requirements and they still won't return my money. Horrible Customer Service! Buyer Beware...

This is a very inexpensive way to shop. I have placed four separate orders from this company and I have not been disappointed yet. All clothing is sealed individually in little bags, and everything has been very clean and neatly folded. You can ship items back for free if they don't fit and they will give you a credit or a refund. One time a shirt I got for my son didn't fit so I requested to send it back, and they told me they would give me a refund for the shirt and that I could just keep it and that I didn't need to send it back and that they would like me to donate to my local thrift store. I thought that was very nice of them. I do highly recommend this business.

I have been selling with Swap.com basically fro the beginning. The payouts were really decent. I would send a box and get it processed fairly quickly. In 2017 they starting changing their policies after they started growing a lot I believe. When I finally sent a box to them in November 2017, it did not get processed until February 2018. This was after emailing them to find out what was happening with my items. They finally priced them okay and rejected about one third of the items. One day I decided to have the rejected items returned to me. I did not know the policies had changed. Long time customers should receive some notification when they make changes instead of being blindsided. I recently went to check my items again a couple of days ago and could not could not find my rejected items. To my horror, my items had been donated. I never knew I had only 14 days to retrieve my rejected items. I could have sold my items myself! Now I am having some of my pieces sent back to me. I would rather not do business with them anymore. You do not give a person's items away without letting them know especially when you a taking most of their money and you lie about the processing times of customer's items.

I used to shop on this website all the time... The clothes were pretty much all priced under $10 bucks and you could find a 30 - 50% off coupon with free shipping that worked easily. The return process was easy as well. The last few purchases were horrible, they were marked good condition but when I got them they looked like they had been through the washer 1,000x, one item smelled like smoke so bad, that it made all the other clothes stink. Not only that their prices have gotten RIDICULOUS, I've seen items for sale that are more expensive than what they were in the department store and these are USED items. And lastly their coupons just plain SUCK. If and I mean if I can find a coupon that works, it tells me that the items in my cart are not apart of that particular coupon. They only seem to have good coupons for new customers only. What about your loyal customers? I even referred a friend and I never got the $20 store credit... I just go to my local thrift store now.

I have purchased from Swap.com about 4 times in the last year. There are some excellent values to be had, but buyers should be very careful. There are some tricksy things you need to watch out for!
1. Look at clothing with the largest magnification you can. Descriptions don't always note accurately what degree of wear an article of clothing might have. For example, I purchased a Calvin Klein cardigan that was supposed to be white, but was actually yellowed with age. The tag looked ancient. I don't buy anything used that is not listed in at least "good" condition. This was disappointing.
2. Watch for price changes once you add items to your cart. I just placed an order and was shocked to see three items DOUBLED in price once I put them in my cart. I don't see why this happened- there was no lightning deal or announcement of special pricing with a limited time to buy. Fortunately, there was a note of the price increase and I was able to delete these before finalizing my purchase.
3. Often there are multiples of the same item in the same size with different pricing. Be sure to check for the lowest price before buying.
I sold one box of clothing to swap. The return was not worth the hassle. I sent only items in very good or new/like new condition and got about $25 for about 12-15 items. They rejected a few things and volunteered to mail them back to me at my expense or to donate them or "dispose" of them at no cost. I made about $2 per item on like-new name brand sneakers, an adidas sports bra with tags on, etc.

It is not all bad though, as I have found some very nice items on swap at fair prices. I got a beautiful black Dressbarn dress for $8, a denim jacket that I love for about $10, and many other worthwhile things. I will not sell with swap again, but I will continue to shop, carefully!

I am a frequent user of consignment/online thrift sites, and have bought a few items from swap.com with no complaints. I tried selling with them for the first time and it was a painful, long and unrewarding experience. Sent a large box (meeting their requirements) with good, clean, brand-name items. After 3 months, multiple "invoice fees" for the same box, a rejection rate of 25%, I received ZERO money or store credit. They used a lot of verbage to give me nothing for over 50 items. I am a young woman in my 30s, very fashionable, and am confident that these items deserved a payout and would have happily taken store credit. DO NOT SELL HERE- STAY AWAY! Use other sites (thredup, poshmark, ebay, tradesey).

First time buying here. Sizes vary greatly among different brands and none of the pants fit me. In addition, 4/6 items looked very worn out. I tried to return them for a refund but the return was automatically processed as store credit. I called the customer service and they tell me that THEY DON'T GIVE A REFUND unless the items were sent damaged or incorrectly. So, even after trying this store once and realizing I will not buy anything from this store again, I will never get my money back. I believe this is a SCAM making people try buying things from them, then once you spend your money, they profit regardless of product quality or your satisfaction. STAY AWAY!

I tried buying and selling on Swap.com. If I was buying, it worked great, but as a seller, it was a disaster. We sent in a box of very nice, name-label items and they lost them. I provided everything they asked for as proof that we sent the items. After months of back and forth emails, they stopped responding to me at all. I'm afraid this place may be a rip-off for sellers. Beware!

Swap.com is the best for finding quality secondhand clothes. I've bought from them about ten times now and always have good results (and you can return things that don't work out, which is really handy). Swap usually has lower prices than ThredUp too, which I appreciate. I've never sold clothes through them so I can't comment on that part of their business.

**Tip: You can get 20% off and free shipping on your first Swap order here: https://refer.swap.com/s/mckiek