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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Hi Amanda!
That's great to hear! We're delighted that your experience was pleasant and smooth, and that you received the help you needed in a timely manner. We truly appreciate you recognizing our valid information and efficient process!
Very helpful in providing my dog a permission to stay with me at all moments and all time.
Got my paper within 2 days, and I was accepted into an apartment with my dog no pet rent and no deposit.
Hello April!
That's fantastic news! We're so thrilled to hear that you received your paper within two days and that you were successfully accepted into your apartment with your dog, without pet rent or a deposit. That's exactly the kind of peace of mind and support an ESA letter is designed to provide under the federal Fair Housing Act. We're delighted we could help make that a smooth process for you!
Fast, user friendly, and efficient. When I had an issue with a spelling error with my pets name on the documents, customer service was communicative and super helpful. I had my documents and updates needed within 24hrs after applying on a weekend. Support was extremely helpful and process was super efficient. 10/10
Hi there Julia!
Thank you so much for your fantastic review! We are absolutely thrilled to hear that you found our service fast, user-friendly, and efficient. It's especially rewarding to know that our customer service team was communicative and super helpful in resolving the spelling error, and that you received your updated documents so quickly, even on a weekend. Your 10/10 rating means a lot to us!
Service was good and fast. Communication was clear and direct
Hello Timothy!
Thank you so much for your wonderful feedback! We're delighted to hear that you found our service good, fast, and our communication clear and direct. We're especially glad we could help you realize you already had your documents. We truly appreciate you choosing us as "the best"!
Everything was smooth and quick! I really appreciate how easy they made it. However, I could use less emails and notifications of them wanting me to purchase more items. But otherwise it was great!(:
Hi Katie!
Thank you for your feedback! We're so glad to hear that your experience was smooth, quick, and easy. We truly appreciate you recognizing those aspects of our service.
We also appreciate your honest comment about the emails and notifications regarding additional purchases. We understand that sometimes too many communications can be overwhelming. You should be able to manage your email preferences to reduce notifications about additional items. If you have any trouble finding those settings, please feel free to contact our support team, and they can help you adjust them.
Very easy process to register my pet as an ESA. Appreciate the experience!
Hello Karen!
That's fantastic to hear! We're so glad the process to register your pet as an Emotional Support Animal was easy for you, and that you appreciate the experience. Knowing we could help you achieve that peace of mind through a legitimate approval process is truly wonderful for us.
Excellent work very thorough would highly recommend this thanks to all of you who participated
Hi Caroline!
Thank you so much for your kind words! We're truly delighted to hear that you found our work excellent and thorough, and that you would highly recommend us. It means a lot to know that our efforts are appreciated by customers like you.
I submitted my application and the application was approved very quickly. Easy process to have Sire registered as ESA
Great response time. I had an issue and you got back to me immediately! Thank you
Hi Sharon,
Thank you so much for your kind words! We’re thrilled to hear our team was able to help you quickly—and we’re even happier to know your puppy is now officially supporting you where it matters most.
Wishing you both continued comfort and connection.
Hello Shanda,
Thank you for the awesome feedback! We’re so glad you had a great experience and felt supported every step of the way—that’s exactly what we aim for.
Wishing you and your ESA all the best! 🐶
Very quick and easy experience. Would recommend to friends and family in need
Hi Tristan,
Thanks so much for the recommendation! We’re glad the process was quick and easy for you—that’s exactly what we aim for.
Wishing you and your ESA all the best!
Hi Damon,
Thank you for the kind words! We're glad to hear everything went smoothly and that you found our team professional and reliable.
Wishing you and your ESA continued comfort and support!
Great easy and fast,, I will be telling everyone that needs this to apply
Hi Laura,
We’re so glad to hear it was easy and fast for you—thank you for spreading the word! Your love for your fur babies truly shines through, and we’re honored to help you keep them close. 🐾💛
This service is great. They respond promptly & I received my ESA letter in days. Their support is great too.
Hi there,
We’re so happy to hear your experience was smooth and timely! Huge thanks to your neighbor for the recommendation—we love when word of mouth connects us with people who truly benefit from the support. 🐾
Wishing you and your ESA continued comfort and peace! 🐶
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Hello Daniel,
Thanks for your positive feedback, we appreciate it!
Within 24 hours I received my ESA letter. The process was simple and easy to follow.
Hi Kody,
We’re so glad to hear everything went smoothly and quickly for you—that’s exactly the experience we work hard to deliver!
Wishing you and your ESA all the best! 🐾🐶
It was quick and easy. They were really helpful and respond quickly when I had questions. I loved using this site!
Hi Jordyn,
We’re so glad to hear your experience was smooth and supportive—that’s exactly what we aim for! Huge thanks to the person who sent you our way. 🐾
Wishing you and your ESA continued comfort and connection!
I am very happy I was able to keep my dog and have her live with me and be with me everywhere I go! This is a huge move for both of us, especially being able to travel with her and keeping her support with me all the time.
Hi Julia,
We’re so happy to hear how much your pup means to you—what a beautiful bond you share! It’s wonderful to know she can stay by your side where it matters most, especially through big life transitions. 🐾
Just a quick reminder: Emotional Support Animals are protected in housing, but public access is at the discretion of each establishment. That said, we’re so glad you and your pup are getting the support and stability you deserve.
Wishing you both all the best on this new chapter! 🐶
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra!
That's wonderful to hear you had a good experience! We're delighted that you found our process easy and reasonable, and we're especially glad you discovered the great benefit of having both of your dogs included on your ESA letter. We're happy to help provide that peace of mind for your housing needs.