Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Supermarket Italy has a rating of 3.9 stars from 4,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Supermarket Italy most frequently mention fast delivery, customer service and great products. Supermarket Italy ranks 2nd among Grocery sites.
We monitor reviews for authenticity
Ordered 12 bags of chocolate candy in June that came melted. Got 50% refund although the only opened 1 bag as the others were for gifts so not sure what they would look like. Slow response from customer service. No cooling mechanism no dry ice nothing used to protect the fragile chocolate. Disappointing.
I'm always a little wary of new online shopping sites, but this is the real deal. Great assortment of Italian/Euro products that are tough to find in the US. Delivery was timely and arrived well packed, not breakage or damage despite multiple glass bottles.
A bit pricey, so not sure if im going to be ordering more.
Always ships quickly and arrives in good shape for such a fragile product. VERY tasty! Thank you from a celiac!
Easy, please and especially good products.
Item arrived fast and was chilled upon arrival. Supermarket Italy Carries products I can't find at my location.
The sea urchin was very soft and watery. I expected a firmer product.
They have really good products and good customer service
So far very good. Items ordered and received in a very timely manner.
Thank you. Will buy again from Supermarket Italy in the future for sure.
Thank you.
I'm definitely a repeating customer. I love the beans and selections. And I appreciation the Best Buy date included on the items available
Happy to find this vinegar and at a reasonable price. The shipping was great and the order was correct.
This was my first time ordering from supermarketiItaly.com. I am very pleased, the order arrived in time and I received an email notifying me that my package had been delivered and they added a free gift (German chocolates and German cookies). I will be ordering from them again in the future. Thank you so much.
Very happy to have found some specific pantry staples that I love- while also being able to shop for some new items that are more interesting than typical American groceries. This site is a very nice way to get Italian imports!
To order on-line is so easy - response on order is great - only drawback would be on separate shipments (which is not a problem) it would be great to be told of more than one tracking number
Great site and products... Also the price and quick shipping is always a plus when online buying!
Great site. When I have more free time I will be back to look around.
The checkout process was as seamless as online shopping gets. From finding what I was looking for to putting in my billing information, that all took me no more than 5 minutes. My only complaint was that it took several days for them to process my order and have my items shipped. But that is normal, and completely understandable. The delivery was fast after the items finally shipped and the items were packaged extremely well, so I can't complain about the time it took to ship.
My order arrived faster than expected. I still have yet to try it, but I no doubt will be satisfied.
A lower price and more coupons would be helpful and very welcome.
Good, but rating has to wait delivery and the shape the product is in at that time.

