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Supermarket Italy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Supermarket Italy Reviews Summary

Supermarket Italy has a rating of 3.9 stars from 4,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Supermarket Italy most frequently mention fast delivery, customer service and great products. Supermarket Italy ranks 2nd among Grocery sites.

service
518
quality
4,647

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17,098 reviews

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New York
1 review
0 helpful votes
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Excellent service and packaging
December 4, 2023

I received my products from SuperMarketItaly in a week and 2 days from placing my order. That's after FedEx decided to reschedule the delivery of my products 4 times before I called and requested them to actually delivered which they did the following day. I suppose I would've received my items within the week of placing the order. Besides using FedEx, I feel I will order through this store again

Date of experience: December 3, 2023
Colorado
1 review
0 helpful votes
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Great care in shipping.
December 4, 2023

As above. I wish they wouldn't force me to write more than I intended. The product is the same as other vendors. It's the price, freshness and shipping that matters. These were all excellent.

Date of experience: December 3, 2023
Tennessee
2 reviews
0 helpful votes
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Quality items at great prices and fast shipping!
December 3, 2023
Updated review

Everything came in perfect condition! I will be gifting a couple of the items, and can't wait to try the olive oil and pasta.

Date of experience: December 3, 2023

Site looks good
December 1, 2023
Previous review

Site looks good- can't wait to get my items. The lingonberries are a good deal, not easy to find.

Date of experience: November 24, 2023
Georgia
2 reviews
0 helpful votes
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Website navigation
December 3, 2023

Easy to navigate website with a ton of high quality and high value imported products.

Date of experience: December 3, 2023
New York
1 review
0 helpful votes
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Mr. Postive
December 3, 2023

I did already. Please go back and check the previous page

Date of experience: December 3, 2023
Massachusetts
1 review
0 helpful votes
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Excellent
December 3, 2023
Updated review

Excellent. This is the only place fined this product. Also the price is fair! I will continue buying with supermarket Italy.

Date of experience: December 3, 2023

Excellent
May 14, 2023
Previous review

Excellent. I love this detergent. My cloth small clean

Date of experience: May 14, 2023

Excellent
March 15, 2023
Previous review

Excellent.

Date of experience: March 14, 2023
California
1 review
0 helpful votes
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Good promotions, care and packing, and fast deliveries
December 3, 2023
Updated review

Great product selection, package with care, and fast deliveries!

Date of experience: December 3, 2023

Great products, price, and free shipping!
November 25, 2023
Previous review

Great products, price, and free shipping!

Date of experience: November 24, 2023

Great products, prices, and fast delivery!
July 4, 2021
Previous review

Great products, prices, and fast delivery!

Date of experience: July 3, 2021
California
1 review
0 helpful votes
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First visit and purchase
December 3, 2023

Not available at this time haven't used the product

Date of experience: December 3, 2023
North Carolina
1 review
0 helpful votes
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Holiday bread
December 3, 2023

This is the first time shopping on this site. I am very impressed with the shipping and packaging of the bread we ordered. We haven't tried it yet due to the holiday season still a few weeks off so I can't review the bread yet. If the bread is as good as the purchase experience then I will be happy.

Date of experience: December 3, 2023
California
1 review
0 helpful votes
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Great selection and great service
December 3, 2023

A bit pricey...but product is from Italy! I am happy to be able to purchase and receive at my home in Central CA!
Thank you!

Date of experience: December 3, 2023
New York
1 review
0 helpful votes
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Gift options
December 10, 2023

I was satisfied with the delivery of products. However, they were gifts and I did not see any options on website for including a note as to who sent the gifts. I also fear that a listing of prices was included in package. Also I have points and there was no easy way for me to figure out how to redeem than when checking out

Date of experience: December 3, 2023
New Jersey
1 review
0 helpful votes
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Happy so far.
December 2, 2023

I enjoyed browsing your product selection and you seem to have very good customer service. I have not opened or used any of the products I have ordered so I cannot accurately review them but I'm happy to respond to your Survey.

Date of experience: December 2, 2023
Utah
3 reviews
0 helpful votes
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You are pushing me for responses I am unable to provide. That is tantamount to poor customer relations.

Date of experience: December 2, 2023
Florida
1 review
0 helpful votes
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A good source for reasonably priced provisions
December 2, 2023
Updated review

I had a mostly good service over several orders. I like the shipping rates for perishable items. The selection is very good. Prices are reasonable for some items and better during a sale.

Date of experience: December 2, 2023

There was no place on the website where I could enter...
October 8, 2023
Previous review

There was no place on the website where I could enter a promo code. I signed up for texts and was given a code for 10% off but nowhere on the site could I find a place to enter it.

Date of experience: September 7, 2023
Pennsylvania
1 review
0 helpful votes
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Good Italian Online Store
December 2, 2023

I live in the South, in an area with no Italian store, so being able to order from Supermarket Italy is a pleasure. The gift I sent arrived very promptly.

Date of experience: December 2, 2023
South Carolina
1 review
0 helpful votes
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Great products and service
December 2, 2023
Updated review

Easy to shop, great products, excellent customer service

Date of experience: December 2, 2023

Always great products and great service!
September 4, 2023
Previous review

Always great products and great service!

Date of experience: September 4, 2023

Great products, easy ordering
May 14, 2023
Previous review

Great products, easy ordering.

Date of experience: May 14, 2023

Great products and great service!
October 2, 2022
Previous review

Great products and great service!

Date of experience: October 2, 2022

Always great products and good service!
August 7, 2022
Previous review

Always great products and good service!

Date of experience: August 7, 2022

Love your products and service!
November 28, 2021
Previous review

Love your products and service!

Date of experience: November 28, 2021

Love the products and service!
October 11, 2021
Previous review

Love the products and service!

Date of experience: October 11, 2021

Love the products and service at SuperMarket Italy!
July 21, 2021
Previous review

Love the products and service at SuperMarket Italy!

Date of experience: July 21, 2021
New York
2 reviews
0 helpful votes
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Review
December 2, 2023

I received my first order quickly and will Order more. But my phone calls or emails were never answered. I wanted to inquire if there was an actual store that I could visit and never could contact you - you should have better customer service or at least put the information on your website. I now know that you just have a warehouse and no store, but that can easily be noted on your website. Other than that, I am satisfied.

Date of experience: December 2, 2023
Arizona
1 review
0 helpful votes
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Packed wee, arrived on time
December 2, 2023

Great prices! Thank you! You had the larger package of cookies

Date of experience: December 2, 2023
North Carolina
1 review
0 helpful votes
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Above and Beyond
December 2, 2023
Updated review

I placed my order and realized I had forgotten the code discount code for 15% off. A quick e-mail and response and I was given a refund for the 15%. Thanks!

Date of experience: December 2, 2023

The site is easy to use
March 22, 2023
Previous review

The site is easy to use

Date of experience: March 22, 2023

Easy to compare products
January 28, 2023
Previous review

Easy to compare products

Date of experience: January 27, 2023

Easy to navigate site and purchase products
April 21, 2022
Previous review

Easy to navigate site and purchase products

Date of experience: April 20, 2022
New Jersey
1 review
0 helpful votes
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Good and prompt service
December 2, 2023

Even thought box marked FRAGILE cookies arrived broken (will have to weed those out for my guests). The same with the crostini. This is why 4 stars instead of 5 n

Date of experience: December 2, 2023