Sun

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Sun Reviews Summary

Sun has 2 customer reviews and ranks 97th in the Mobile Carriers category.

Philippines
6 reviews
8 helpful votes
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Sun Cellular's Internet Sucks
August 31, 2018

The worst service ever for internet slow as hell connection speeds are NOT true 3G speeds in fact at best the speeds are based on 2G speeds as 2G speeds max out at 370Kbps most i ever get on Sun Cellulars crap internet is 240 Kbps

The internet is heavily and seriously throttled so that they can add more and more customers to an already congested network

They seriously need to shutdown their network and give it a serious overhaul add more bandwidth and add more towers

At night from 8pm internet is crippled

Only good thing i can find about Sun's internet is its loopholes i can exploit for more youtube viewing

And to add i use nonstop 50 or 100 on nonstop 50 only gives you 100MB to view youtube what a load of bullS*(&

Customer service is a joke if you send them a message on FB or email them with you problem give the details like phone numbe device used and your exact location they will reply and ask fo that information even tho you just provided it

They do not ever get back to you with follow ups and the time they expect you to wait for a response is a joke

In the real world a network provider will ask you to hold while they run a diagnostic and check tower load while you wait and a genuine provider will not need to ask your location as its already shows on their system to what tower your device is located

Nothing more than a bunch of corrupt crooks

See picture for my current connection speed

Date of experience: August 30, 2018
Philippines
1 review
1 helpful vote
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The worst customer service..
May 17, 2013

The worst customer service.! No resolution at all. Delaying tactics, they refuse to escalate calls to a Supervisor /Managers... I had an ongoing issue regarding my prepaid load to their pocket WiFi... Worth pHP100 that I am requesting to be reverse... not a Chance. At all... I hope all employees here will be TerminaTed... Since they have a very. Poor in maintaining customer loyalty!

Date of experience: May 17, 2013