SunbasketReviews 175

I really wanted to like this subscription meal plan, but it was just impossible. I rationalized paying this much for the added value of organic ingredients, but on several occasions those ingredients were either missing or spoiled. Still, I soldiered on because the idea and meals themselves were appealing, and I knew they were new and might be going thru some growing pains.
I even accepted that, in fact, the meals are NOT delivered to your door if you live in an apartment. But last night I never received my notification that my delivery had been made. This morning, still nothing. A little research, and I am told it WAS delivered, but I was never sent an access code, so my food is rotting in the mail room, and I can't get it.
I let Sunbasket know. I got an auto-respond telling me to unsubscribe. I contacted their delivery agency. No response at all. $75 for a box that will melt and rot all over my neighbor's packages. Terrific!
I caution anyone thinking of subscribing, don't fall for the hype, pretty pics and empty promises. $75 is a lot to pay for six meals worth of ROTTING FOOD you can't even get to to THROW AWAY!

Update: I NEVER rcvd a response to this directly. But as you can all plainly see, they DO care about review sites, just not customers. They put quite a bit of effort into covering themselves on media, although the problem seems to be clearly illuminated by this response: THEY DON'T EVEN READ THE COMPLAINTS. Answer IN NO WAY addresses the problem of NON-DELIVERY!

I too am very disappointed. I have been using this service for about a year and in the beginning they were excellent. The food was always fresh & delicious. I loved the organic angle and the fact that the sauces were pre-made (saves a little time). However over the past 4-5 months it's been one thing after the next. Spoiled produce, sloppy packaging resulting in items spilled out in bag, substitutions, even sending ingredients to make your own sauce & some produce not marked organic (so now I question that). I started skipping all weeks & picking at last minute alternating with Blue Apron (not all organic but delicious and fresh + cheaper). Last week was the last straw with spoiled produce (its getting hot and that can only get worse); I cancelled (in writing-online). Of course they said sorry to see you go but if you come back we'll give you $20 off your next order. No thanks, that just kills what I had in mind here. Good food, all layed out for me to cook & enjoy. I will stick with Blue Apron and maybe try one of the others.

My experience with Sun Basket was awful. The first week the produce was right on the edge of over ripeness. I barely made it through the third day of meals with usable produce. However, on the second week, 50% of the produce was already rotten and the balance was again on the verge of being rotten. I had already canceled my membership before the second week arrived. I do not recommend this group... everything, including the proteins were questionable. Vacuum packed fish should not be off when unsealing the package... unless go course it was bad from the beginning.

I just got my first basket yesterday after a co worker raved about the products.
I was not pleased. One dish, The salmon dish, the cucumbers were soft and mushy, Lemon look old and was also soft and one of the flimsy containers of seasoning was cracked. On another dish, Chia pudding, Fruit had leaked into the bag due to the poor packaging, the Chia seeds were all at the bottom of the bag due to the poor packaging and it was completely unusable. I also questioned the packaging of the salsa. Pretty much had to toss many of the ingredients on two of the meals.On the meal they sent that looks ok they substitued an ingredient without giving me an option to change my choice. If I wanted cabbage over Bok Choy I would have ordered it. I hate cabbage. While it did look fresh - It also wont be used.
From what I salvaged it was not worth The first time cost of 34.00. I called, was on hold for about 30 minutes and then I was told they would credit my next order for 20.00 - I was not given an option to cancel. I immediately went on line and skipped all six weeks so I would not be charged anything else while trying to sort out how to cx this service. After about 2 hrs of the run around I got someone who was very nice and they said they cancelled but not before offering me now 30.00 credit and free shipping on my next order. Why would I do that when there was so much I had to throw away from this order. It would have been nice if I was compensated for what had to throw away. Time will tell if they actually cancelled me. The packaging of the items is questionable and it is very hard to get a person on the phone. They need to get some better checks and balances in place, work on the packaging and compensate people for deliveries when the food is not usable. I will stick to the grocery stores.

Sun Basket could be great as the dishes are pretty good - but, Sun Basket has a lot of backend issues they have to work out - like actually deliving the product to you. I've had one successful week of deliveries. Sun Basket is unresponsive and deliveries get missed with little or no explanation. Their customer service is non-responsive even after several attempts to contact. There is no way from the website to cancel your subscription - you have to call and wait on hold for hours. They do not call back or respond to email. Here is a snip from the email they sent this week to explain why my order would be "late" but it never showed up:

Weve been working hard to resolve a warehouse issue. As a result, your Sun Basket box scheduled to arrive today, Tuesday, March 7th, will be delayed by one day.

Rest assured that the warehouse issue does not impact the quality of your Sun Basket. Your ingredients will be delivered fresh and ready to cook.
==========
So, food is great - service and assistance when you need it - not with this company. Steer clear - at least for the next few years so they can either fold or fix their issues. There is another reviewer that states the same thing about cancelling your subscription and getting customer service. You maybe able to get a product delivered occaisionally, but, you will never get customer service.

Simple reasons I love this... organic, good tasting, healthy, reasonably priced, fast to prepare. I wonder at people saying its pricey. If you tried to buy these ingredients you would pay the same or more and have waste. My husband watches each penny we spend (a good thing) so he can tell we spend the same or less and since he's eating the meals, he would be the first to suggest stopping if it isn't tasty and a good value exchange. He's happy. I am happy. We've lost weight simply by portion control and healthier foods. Sold!

I have subscribed to Blue Apron (had to quit because I could not get 3 meals a week to fit my gluten intolerance) Hello Fresh (very good and able to fit into gluten intolerant lifestyle) and now this one (the other two I tried were so bad, they are not worth mentioning Pete's Paleo and Freshly). SunBasket has won the taste test hands down. After three deliveries I can honestly say SunBasket beats all these in consistent delectable flavors! From our three meals a week, we have had only one meal we did not care for. SunBasket is all organic so cost is a little higher, but the quality is there. Their recipes are much more friendly and fast to put on the table as they do much of the measuring and prep work for you. Everything is washed and ready to work with. Spices are combined, so most meals take 30 minutes or less to make. The recipes are from cuisines all over the globe and are just delicious. Makes dinner something to really look forward to. Clean up is easy, all you do is a little chopping. It does save us money as I do not have to buy so many spices or ingredients that I may use only one time for a specific recipe while trying new dishes. Packaging is very recyclable, and very easy to work with, one package does an entire meal. If you use organic food, love trying new cuisines, want a very simplified dinner plan that provides tons of flavor as well as healthy, well balanced meals that leave you satisified and satiated, then SunBasket is your best choice. I can not say enough about how delicious our dinners are! Something we look forward to every day!

After I missed the cutoff for the delivery for the following weekend noticed they selected food that I don't eat at all I reached out to them five days before delivery to cancel or at least swap the items and they would not accommodate my request. They sent me stuff I didn't want and I did not want to pay for and they didn't care. 5 days is sufficient amount of time for a company to get it together to change a delivery and satisfy a customer but they just offered $20 credit toy account even after I requested to cancel the service and they said that was all they could do. It's very unprofessional and bad customer service. They need to get it together and hire more people to be able to change an order in such advance notice. They are very unresponsive to their emails too. It takes them quite some time to respond. Never will use them again!

I decided to try this food delivery service on a month trial basis. I figured it would be great to get some new recipes since I had gotten into an uninspired rut. I prefer this service over the others for several reasons: 1 They make every effort to support local producers 2 They use sustainable and organic foods 3 They support different food choices- vegan, paleo, and gluten free (I am none of those, but they seem to be great options) 4 The BIG sell- they include a return label for the ice packs, box, and containers so there is no waste! They make this VERY easy to do.

The food. You pick your items for the following week online. The selections change and entrees vary. I have tried several of the menu items and so far they have been all excellent. There is some prep and cooking, but that's fine. If you want it all done for you then you really should go to a restaurant. The price is a bit steep, but compared to a dinner out, it's okay. On average I pay $9.99 a meal (that's for two people, three entrees a week.) At this point, I do not know for certain if this will be for the long term. Time will tell!