SunbasketReviews 175

I had to laugh, I am not a cook, I dabble at cooking, but last night I served my husband a meal that looked like it came from a gourmet restaurant... the major difference being that I had prepared it! Amazing. The food was fresh and all organic, it was so easy to follow the directions and was ready in a flash. I am so impressed, I cannot wait to prepare my second meal! It looks like I am going go be a like long customer of Sunbasket! What a wonderful company, the food also arrives in all recylable containers. The recipes looks so good and what a variety. We will be looking forward to our 3 days a week of Sunbasket food every week. They seem very easy to work with, we are going out of town and I had to cancel a week and that was no problem at all, In fact they gave me a chance to change my mind. All very simple.
My new favorite!

Sun basket meal kit delivery service provides a variety of Gluten-Free, Vegetarian, Paleo-friendly, vegan, Mediterranean, pescatarian (which is vegetarian diet with an added dose of seafood) or Chefs Choice.
Naturally, Im impressed!

And because I prefer gluten-free foods, I was also pleasantly surprised that Sun Basket offers Gluten-Free Diets, Vegetarian Diets, Paleo Diets and a wide range of organic foods.
For more meal kits stories visit: https://www.themealkitreview.com

I've tried several meal delivery services subscribing for 1-2 weeks. So far Sunbasket has had the best service I've tried.

I love their recipes. I don't care that stuff is "organic" (In fact I usually avoid buying organic and non-gmo due to concerns about the environmental impact and unsustainability of these inefficient methods) I have now had 2 boxes from Sunbasket, however, and the recipes were just better than the other services. Nice touches like a refreshing apple/mint salad and interesting spice blends or use of flavorings like lemon zest to make things pop. Even better, they send a full recipe booklet so I can try out the other recipes I didn't chose for the week!

The customer service however, is what motivates me to write a review. My first box got lost. I am sure I entered the address correctly, but it looks like it somehow got auto corrected and South 10th Street turned into South Street and I didn't notice til too late. I wrote that my box was missing and was immediately not only issued a credit for that week, but they pushed back my coupons so I would still get a discount on my next 2 weeks. I then went out and found my box, that had been sitting in the rain for 10 hours. Not only was it still in pretty good shape, the meat was so well packaged on a block of ice that everything was still good. I reported I had retrieved my box, but they didn't take back my credit, so I ended up with a free week. I haven't had to cancel yet, but I am impressed enough with the level of service and care to recommend them to my friends!

I wish that we could remain with SunBasket but out of 7 deliveries, 3 had issues. The last one has 2 missing ingredients! The one before had a rotten ingredient and the one before had packaging issues with the meat juice leaking. For that one, we were given $15 off. For the second, we were given $5 off. I emailed back and said considering we had to go to the store, pay and prep; $5 felt inadequate. They did not respond at all so I canceled but we still had another delivery coming. The meal options are great, organic and the packaging is very sustainably considerate but they are failing on the customer service and implementaion.

When I was trying to cancel my subscription last week, the only thing I could find on their website to cancel was to send an email to *******@sunbasket.com. I emailed them well before the deadline for the next box to be shipped. I have proof of the email sent, but I never received a confirmation. I then get a notification yesterday that I was charged 78 dollars for a delivery next week... are you kidding me?! Now they are saying they won't refund me because the payment was already put through, even though the box hasn't even shipped yet according to the tracking information on the FedEx website. Definitely sticking to HelloFresh after this whole thing... it's ridiculous that I won't get reimbursed for a mistake made on THEIR end.

After receiving my first Sun Basket delivery containing rotting, limp produce and herbs, I immediately sent an email to cancel my account and received a confirmation. The next week, I came home to find another delivery on my doorstep that I was charged for! More poor quality ingredients including rotting swiss chard. I called Customer Service and they claimed to have not received my email, although I received a confirmation email from them. Stay away from this terrible company!

I have tried several meal plans and order weekly and have for 2 years. I wanted to try a new plan and organic plan sounded like a new idea. I tried the plan, food was great and I could have been a regular customer but the website in ordering and pausing or canceling was terrible. I had to put in a request for them to call me to cancel. I was asked why, which is a rude question. I explained that your website is confusing, the four other programs I have used are simple to pause or pick items. He then hung up on me! I will now stick with the other companies, do not use this company they need an overhaul on customer service and the website!

My wife and I have used SunBasket, have enjoyed SunBasket, for well over two years. We are busy professionals, we like to cook, but lack the drive to plan meals and shop for the ingredients. So be it. SunBasket has been an answer for us. I am concerned, however, at the continuing serious decline in the freshness of the ingredients (specifically the produce) that arrive at our door from SunBasket. For example, radishes. They have a long shelf life. I'm boggled that the radish that comes SunBasket as part of our ingredients for our meals, tends to be soft, spongy, and yes, sometimes moldy. We have contacted SunBasket privately regarding the freshness of their ingredients. They reassure us. They own it and apologize, a good business strategy. Agreed. We get it. Sometimes lack of freshness happens. However, they have failed. Two more months of 3 meal / week after their assurances. No change. We are done with SunBasket. Despite their assurances, the lack of freshness, wilty kale, soft cucumbers, hairy-moldy-soft sweet potato, gooey lettuce and un-usable herbs like cilantro, parsley and dried out basil have solidified our resolve to move on. Bummer, I know. As things come together, they must then fall apart. Entropy. They started out so good with the paleo- variety of meal options over the top. The freshness of the ingredients has failed, not their recipes. The produce makes me wonder on the freshness of the protein as well. Really? How is it that a radish, (a radish people!), a pillar, a staple, of long lasting crispness and freshness arrives at my house as pliable as a marshmallow?

I have been using Home Chef for nearly a year but was inticed by Sunbasket's kid friendly menu and time saving recipes. Unfortunately my first order had spoiled food and the meat cuts were small and very fatty. Sunbasket is not one of the cheaper options out there, and I know that is tied to the organic offering, but if the food arrives spoiled and the basics of packing and delivery are in question it is not a company I want to stick with.

I found out about SunBasket from my sister. She raved about it so i thought i'd give it a try. I ordered the Paleo menu cause my wife wanted meals low carb. We live in Florida so it's freakin hot in August! The temp of my food was a concern. So our first order came on Tuesday afternoon around 4:00pm. I unboxed my food and realized one of the entree's was missing! I called customer service and the guy told me they would credit my next order $25.00. The first two meals were good but the produce did'nt look very good afer the first day! I actually went to the store and bought the missing entree and fixed the third dish. I really wish i had'nt! The recipe was horrible.We couldnt even eat it! I'm expecting three new dishes on Tuesday Hoping it will be better! I'll review again at the end of the week.