SudShare

This company us full of lies. No longer known by Sudshare but as Polin now and they are scam artists. Like about how much one person can earn in one month, silence lps from sharing the truth and delete and deactivate those who are verbal about it. They also keep people's money after letting them go.

Customer service never on side of the worker. If a worker has a problem with a customer customer service is very slow to respond and when they do it doesn't feel like they are on the side of the worker. If a customer leaves a review that's an out right lie & documented (customer service can see messages passed from worker to customer) they still won't make the matter right with the worker. The work is difficult enough (gas and time in car being biggest cut into profits) adding poor support to the mix.

For a first time user I was very impressed with the level of professionalism and the quality of the service. For now on I will be using this service weekly or bi-weekly for my laundry needs.

I worked for this company almost a year, without complaints. I didn't understand why on the app we're not aware customers have animals. I felt the company didn't care about employees to add that link in with other requests. Customers should be charged more when they have animals! My experience with the company towards the end was horrible! I was getting laundry that was covered with dog hair and cat feces! I couldn't reach a manager to discuss situations until there was a complaint! I ended my employment!

They quoted me 46.91 for 3 medium sized baskets. I was okay with this because I got a break from laundry. So they pre-authorized that amount for my bank. Pick up ended up being almost 2 hours later than it was supposed to be. Then the next day when our laundry was done they claimed three medium sized baskets was 72.7 pounds! And charged me that amount. They can basically say the clothes weigh whatever they want and there is nothing you can do about it or they hold your clothing hostage! I went on their app for help with the situation and after almost 2 hours I was told I was going to be given a 20 dollar credit to use towards the amount since this was my first time using the service. Except once I was transferred to a higher tiered agent named Leo who could not have been more condescending and rude, he told me he refused to allow me to use the credit for this order but that once I paid I would be refunded the 20 dollars and to let him know in the support app when I paid. So once I paid I contacted the support app to get the refund and no one would respond to me. Total scan artists! I was so excited to use this service and now I'm so angry and will never use their service again and will warn everyone I can. Terrible!

A few weeks ago I was contacted by a man using a Maryland number and calling himself Muneeb. He said he noticed I had a mobile massage therapy business and offered me a $20 credit to try the Sudshare app. Since I had just moved and was trying to find a new wash n fold place for my business sheets, I decided to give Sudshare a try. I did tell Muneeb that the laundry bag to be picked up would be filled with plastic bags that each contained one post-session sheet set. I asked if it would be a problem that each bag had a dried, used disinfectant sheet in it. I explained they were used to wipe the table off once sheets had been removed. Muneeb said it shouldn't be a problem but that I could always message the "sudster" through the app, which I did. There was no response to that message. Laundry was cleaned and returned, so I thought everything was fine. Two weeks later, I ordered a second laundry pick-up, and when the app asked if I wanted ro re-hire the same Sudster, I thought "why not?" and selected him.

The Sudster collected my laundry on tuesday, and the app said it would be returned by Thursday at 8pm. I had timed this so that I would have them back before mother day weekend, which is busy for massage therapists. When my linens weren't back by Thursday at 9pm, I messaged the "Sudster," who didn't respond. The next morning, the Sudster responded saying he hadn't washed my linens and was going to return them because he had already asked me in writing not to leave disinfectant wipes in the laundry, as it wasn't fair to him as a worker. He stated he had reported me to the app. I told him I had never received any such message from him asking me not to put the disinfectant wipes in the bags, reiterated that they were ONLY used on the table and asked him to take a screenshot of the message he had sent me. Which of course he could not do. I don't know if he is a liar or if the app just isn't delivering messages but my response.to him should have ended things. He should have simply returned my laundry as he said he would.

Here it is nearly FIVE days later. The Sudster still hasn't return my laundry but continues to send condescending messages lecturing me about covid and how unfair I was to him as a worker. I am actually worried that he's so crazy AND has my address! Mothers Day is tomorrow, and I haven't had sheets to work all weekend.

Sudshare has cost me hundreds in business revenue, not to mention business equipment and emotional stress.
The "help" link in the app is useless. It directs you to call a number that has a recording saying to hang up and they will text you. But then when you text your complaint, they don't respond. I tried it more than once. I called Muneeb in Maryland, the guy who initially contacted me to ask me to try the app. In both conversations I had with him, he pretended to be concerned but then said he would look into and called me back... and never did. I texted him too, sending my venmo link and asking that he send $132 to replace my 8 sheet set. Nothing. NEVER EVER USE THEM! YOU WILL BE VERY SORRY!

If you can leave your laundry outside it is a great service.
In fact, if you do not have to use coin op dryer and washer this service is well worth it.

This is a terrible app, from the sudsters to customer service this is a scam app. They are liars as well

I had an amazing first experience with SudShare and I will definitely use them again. They heard my situation and they were kind enough to do all that they can to make sure that the clothes were clean. I don't have a washer and with my situation I tried to wash by hand lol. I did too much and they ended up getting moldy. My clothes are now nicely folded and they smell AMAZING. Thank you Zachary
- Naarah Lloyd

Terrible service! First time using this app and never again. I won't recommend it to anyone. I will leave reviews so people is aware of this scam app. They gave me back all my clothes except for my new and expensive blanket, what a coincidence that's the only thing missing? There's not even a number to call neither an email to write just a chatting support that is not even responsive! This is awful! I make sure I weighted it before they picked up and it was 19 pounds, they gave me back just 15 pounds.

If I stink that badly that AXE is an improvement. I'm out. And, I don't. I have no idea why anyone would do such a demented, creepy thing...

I trusted this scammers with my designer clothes believing in their garment protection plan. My laundry came back totally ruined with motor oil, dirt and dust. It was extremely wrinkled too.
Tried to reach the customer service for resolution however they have been ignoring my tests and being totally unresponsive.

Our sudster lost three bags of clothing when her car hatchback opened while on the highway. The bags were never recovered and a police report was filed. She was very sorry and we don't blame her, but the company offers NOTHING to replace our clothing. 10 pairs of pants/leggings, 5 girls' dresses, bras, underwear, and lots of expensive athleisure wear. The only credit for having Premium insurance coverage is for future washes, but there is NO REPLACEMENT VALUE when they lose your clothing. Buyer beware!

The first time I used them they lost half of my clothes. They gave me $200 in credit but that did not pay for things that I could never replace the next time I used them one of my towels came back yellow. They had already lost half of those towels with the first order and now I only have one that is decent, and that was a gift from my mother that will never be replaced. Third time they charge me double because they said I asked for same-day service which I did not and then gave me a $10 credit after basically stealing $40 and let's talk about customer service. I think the last person I talk to you was a surfer dude and when I asked to talk to the manager, he said well the manager is just going to tell you what I said… he would not let me talk to a manager instead the manager sent me an email and that's when I get my $10 credit. That same order there are several things missing from my laundry after they returned it.they are the worst! Mind you I was very excited about the service.I don't have a washer and dryer or time to go to the laundry mat. I am so disappointed. Yes, they are very inexpensive, but they are also incredibly incompetent. I have no recourse because there's nobody to hold accountable.

Don't use This app! They lost my clothes and they don't have customer service you can speak with. You have to chat to speak with someone, My laundry was taken on 2 weeks ago. My laundry was the next day, I have been chatting with the company for 2 weeks and I am getting the run around. Save yourself some time and money and don't use this company.

This company has no customer service and when things are good it's great but beware if there is a problem. There is no one who will handle it. I have white towels that are grey and comforter/shams that are so badly wrinkled you cannot iron it out.I have contacted them by phone and emails and sent these pictures to them and they do nothing. They told me that they do not provide ironing service. I did not expect that -but assumed that they would not be cramming comforter into a too small washer/ drier and leaving it there. AWFUL if you have a problem.

I had used them for over a year without issues. Now I get a large order back smelling of heavy smoke. I let them know and they told me the only thing they would do is let me place a second order and they would then decide, at their discretion, whether they wanted to refund the second order. Smell is subjective and thus this is their scam. Charge you a second time, and then hide behind their fine print. I won't be using them again.

My laundry was picked up and the next day I received someone else laundry mixed in with mine and some of my clothes were missing. I contacted support. Was told over and over, day after day, that I would get my laundry back and that the other person's laundry would be picked up same day. This has gone on for days. I have not once received communication from the company itself, only automated zen desk emails.

I requested protection plan coverage but SudShare is unresponsive. Can't file a police report, because I don't have sudster name etc.

Sudster took my laundry and SudShare took my money and hung me out to dry. On top of that SudShare told me to put the other persons laundry on my front steps and has left it there for days.

If you are considering this service-stay away. How long before there is a problem and you get hung out to dry?

It is a shame that 1 poor experience after many positives has to be posted because management won't respond. I have been thrilled with this service for almost 1 year now. Laundry always delivered to my door, hung, folded neatly. My last experience was as if a gorilla did my laundry. Nothing folded, nothing hung as instructed and clothes thrown damp wodded in balls in plastic bags. It looked like they were thrown at my door from a car going at a high rate of speed. I have reached out to corporate many times to no avail. It was nice while it lasted.

I initially signed up out of boredom. I received maybe 2 job offers a week. My retired spouse decided to sign up and make money.
After he TRIED TO sign up for work as a 1099, the company let me know that he could not work for them because we lived in same home.
Discrimination?
You decide.
Now since we have had that information sent to us, I have not received 1 offer.
Retaliation?
All I can say is look on the BBB. This company really, really must suck.
I see lots of complaints about stolen clothes, orders not being delivered on time.
And the company can't be sued...you signed the contract folks. You're screwed.