SudShare

Doesn't deserve any stars at all. In NY (Suffolk county) I ordered 3 bags of laundry to be picked up on a Sunday and washed for my elderly parents. In the app Armando says he picked up. I have a young lady on the ring camera picking up. And then a day later in the app it says he returned 5 bags at 9:57pm but nothing was ever put back on my doorstep. I've been trying to contact and email them for days and they said they would email me back and nothing.

There is no evidence of return. No bags left anywhere. They charged my card and nothing was returned. My parents' sheets and towels were never returned.

Where are my items? And I can't get in touch with the person to find out. This service should be out of business. It is extremely upsetting and no customer service to get some resolve. It's a true scam. STAY AWAY! I use them in Maryland with no problems. So I don't understand New York SudShare.

Stay Away! Get this company shut down!

ONE LINE SUMMARY:
After my clothing was stolen by the person they sent to pick up my clothing, I learned Sudster explicitly states in their terms of service that they aren't responsible at all for anything that happens to anybody's clothing, and I unknowingly agreed that I'm not legally allowed to take them to court.

MORE DETAILED VERSION:
I had 44 lbs of laundry picked up by the person Sudshare sent to my home. That person stole my clothing and would neither reply to me nor Sudshare. Sudshare wrote that I should file a police report, but that they aren't responsible for the stolen clothing. They wrote that they are a "marketplace" and that they don't hire the person doing laundry, even though I have no information or choice about the person doing my laundry. Why do I say wrote? Because they have no phone number to talk to anyone and refuse to talk via phone about the issue.

Essentially, anyone using their app is trusting a complete stranger to clean their clothing and bring it back, because the company will not reimburse you if your clothing is stolen. Reading other reviews, it seems I'm not the person this has happened to.

In order to use the app, you have to sign their initial waiver. Most of us automatically sign waivers instead of reading the 20 page document. The waiver essentially says they're not responsible for any loss or damage. Quoted from the terms of service, "SudShare and its affiliates do not guarantee [...] the result of any laundry services [and] Sudshare and its affiliates are not responsible for any delays, delivery failures or other damages, liabilities or losses resulting from such problems." Don't take my word for it. The terms of service are on their website, via a tiny link on the bottom of their main page.

Not only do they not take responsibility, but you can't even take them to court. The terms of service agreement also says, "You and Sudshare mutually agree to resolve any and all covered justiciable disputes between the Parties exclusively through final and binding individual arbitration instead of a court or jury trial." The thing is, that arbitration can cost thousands of dollars since you'd have to be paying an arbiter for every hour they work on the case. Arbiters can run hundreds of dollars an hour.

Finally, I paid for $500 of clothing insurance, in case some of my clothing is damaged while washing. This will not nearly cover the more than $2000 lost from those 44lbs being stolen. To add insult to injury, in order to get the $500 I am owed, the are asking me to sign a long release saying things like that I can't "at any time engage in any form of conduct, or encourage others to engage in any form of conduct, or make any statements or representations, whether in writing or orally, that disparage or otherwise impair the reputation, goodwill or commercial interests of Releasee".

So essentially in order to use the app you're legally agreeing that they are not responsible for absolutely anything that happens to your clothes, that you can't take them to court, and if you accept the insurance you paid for then you'll have to sign a long waiver surrendering even your right to talk about it.

I hadn't planned to write a review until today, when I finally saw the other items I hadn't yet checked. I'm not ever wanting to take business away from hardworking individuals, so I hesitated to post any about my sudster's "work." However, it's clear she didn't actually do any - at least not what I paid for, nor the results that SudShare purports on their website.

Yesterday, my clothes were delivered showing absolutely no signs of cleaning. After sending photos to SudShare, to their credit, they did provide good customer service and offered to comp a re-do.
Unfortunately, I had not yet unfolded the sheets and towels, at that point, so now it's too late to get those re-done. The linens and towels that I sent to the Sudster were for my out-of-town guest arriving this evening, and which were my best ones - to make a good impression on my her, of course. I don't have many nice linens and towels, so it was important to me that these be presentable. Beyond the clothes (that looked like not an ounce of detergent had touched them), my once white and ivory towels are now grey and murky, and the sheets - same as the rest, not a shred of cleaning evidence. I'm too embarrassed to put these towels and sheets out, and again, they were my only nice ones.

My things smelt like my fabric softener, so I don't believe that my Sudster used any detergent, and I also KNOW she washed darks with lights.

Icing on the cake? Everything was returned damp, and she forgot to bring back my store-bought, canvas laundry container and a nearly full bottle of fabric softener.

I've given SudShare at least 3 occasions to make me a loyal customer - something I am committed to becoming for many businesses. I live in a very conscious neighbourhood that supports local businesses, and I know how important that is. That said, the first two times, things were returned with lint, missing items, and crinkled up in a bag - all the socks. No big on that last one, but the former two...? Should've been a dealbreaker, but I kept thinking it was a one-off.

At this point, I would rather pay more than have to go through this headache again. And the thing with SudShare is - you never know who you're going to get, whether or not they've been trained, are sober when doing your laundry... etc. Etc.

This company is so good I may never do my own laundry again. The did everything they said they would, and faster than they promised.