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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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This is my second time ordering clothing from this website and I have no complaints.
I've ordered several times from StyleWe. For the most part, I'm satisfied with my purchase. There have been 3 out of about 15 items I did not like, and 1 that was defective. The exchange/return policy is pretty cut and dry. However, customer service is great. I'll continue to order specific things from the sight.
I just kept it to myself when i got the first dress ordered earlier throughout the year. I tried two more items, the black leather pants which look absolutely NOTHING like the picture, and the red coat which was acceptable. The pants, however, were horribly made, and does not support the look as viewed on the website. If it had not taken a month to get here I would send back, but Ive decided to just chalk it up as experience and not order again.
It was clear where I was supposed to add the "Welcome 15. Ordering was hard to navigate. It shouldn't be that difficult.
VERY DIFFICULT
My shopping experience had been wonderful, just take to long to arrived.
The experience was great. Easy to order and i loved the products.
I purchased 2 dresses from this company that were supposed to be small and did not fit me because they were oversized. I sent them back at my own cost and the company never refunded me my money!
Dear customer
We apologize for the inconvenience caused by the returns and refund process. We strive to provide timely and hassle-free returns for our customers, and we are sorry that we have not met your expectations.
About the size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart next time, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Regarding your returns, according to our return instructions, you will need to send us a photo of the returned package (must include proof of our return label and waybill of shipping carrier) and a tracking number. Otherwise, we will not be able to match your return request in our system and will not be able to issue a refund.
Upon checking, the tracking number you submitted in our system was incorrect. We have sent an email to you today about your issue, we looking forward to your correct return tracking number.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Very good so much to look at and I don't see these things any ehere else and that what I love about StyleWe
I enjoy looking at the clothing and I usually find what I'm looking for. Unfortunately the sizes do run small so I have to go a size or size and a half up and I am not a big woman at all I'm five two 130
I PLACED AN ORDER OCT 2,2023 FINALLY RECEIVED IT, NOT AT ALL WHAT I ORDERED ASKED ON FRIDAY NOVEMBER 3,2023 FOR A SHIPPING LABEL HAVE NOT RECEIVED ONE AS OF TODAY. VERY POOR QUALITY CLOTHING WILL DONATE TO GOODWILL WAS NOT WORTH $44 I PAID FOR. WEBSITE STATES A SWEATER BUT ITS POLYESTER SOMETHING. NEVER AGAIN
Dear customer
We are sorry to hear about your negative experience with our service. We strive to provide high-quality products and excellent customer service, and we apologize for falling short of your expectations.
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
We understand that you placed an order on October 2,2023, and received it much later than expected. We apologize for any inconvenience caused by this delay. Sometimes the hot sale items require more time to prepare before shipment.
Regarding the return label, we apologize for not providing it to you yet. Can you please provide us with your order number or email address so we can investigate this issue further and provide a resolution as soon as possible? All Purchases (except swimwear, underwear, panties, bags, accessories, bikinis, and bras) can be returned within 30 days of the delivery date. We will send you the return label if your order is eligible for return.
Furthermore, we are sorry to hear that the clothing you received did not meet your expectations regarding quality. Could you please send us some pictures of the item to check if it's not as described？ We take quality control seriously, and we apologize for any inconsistencies in the materials used.
We appreciate your feedback and will use it to improve our services in the future. If you have any further concerns or questions, please do not hesitate to contact us.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
I am not curvy like the models, but they have some classy looks that even a stick figure can wear and look good in. The jacket I ordered is classy and will dress up slacks, skirts, and denim, whatever you pair it with, your outfit will look better.
If you can be patient with the delivery of your item(s), then I would highly recommended ordering from StyleWe. They have VERY intriguing and cool items. This is the first time that I ordered, and I order 2 shirts. They were the perfect fit, and I could not believe the quality. I was more than pleasantly surprised.
Beautiful products and good prices.
Beautiful clothing; love the styles. Sometimes actual quality does not match the price.
Very satisfying
Absolutely beautiful, will definitely be buying from this site again.
Fantastic products high quality reasonable price.Wearing all items is a pleasure people always compliments me
Wanderful,good quality and very elegant have not that elegant jeans
No any problems Quick and good care, items are high quality and elegant.
It has taken a long time to get my last order(got a message that it is on the way,but it's been almost two months! I hope this order doesn't take that long!
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are deeply sorry that you are not satisfied with our product and service.
We are deeply sorry for making you wait so long to get the order. Our normal delivery time is 3 to 5 working days for order preparation, plus 10 to 15 working days for mailing. From time to time, there could be accidents happening to a few deliveries.
What we have been trying to do is to try out different shipping agents and struggle to provide a good experience of shopping.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
We understand how frustrating this can be and we apologize for any inconvenience caused.
To help us resolve the issue, could you please provide us with your order number, a brief description of the problem, along with a clear photo of the item?
If you need assistance about your order, please feel free to contact us by chat or by email at [email protected], our service team is 7/24 available on chat and will reply to email as soon as possible.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE