Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of StyleWe

StyleWe

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate StyleWe?
grey stargrey stargrey stargrey stargrey star

StyleWe Reviews Summary

The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.

This summary is generated by AI, based on text from customer reviews

service
936
value
426
shipping
436
returns
349
quality
1,668

Instant Feedback

49,258 reviews

We monitor reviews for authenticity

Spain
1 review
1 helpful vote
Follow Miriam P.
Unfollow Miriam P.
Share Review
Report Review

Accessories
May 21, 2017

Stylewe is a interesting web for shopping with incredible shoes, bags, dresses...
I love the accessories from StyleWe. The shoes are really cool and stylish and the bags are ideal for spring.

Date of experience: May 18, 2017
Italy
2 reviews
0 helpful votes
Follow Shanda S.
Unfollow Shanda S.
Share Review
Report Review

Very Nice!
May 18, 2017

Very Nice!
I bought a Mini dress from Stylewe, it is very nice. I liked the color and the material. I received my shipment without much waiting although I went with "free shipping". Completely understand international shipment in a short time to delivered is difficult.

Date of experience: May 16, 2017
California
1 review
0 helpful votes
Follow Celestial P.
Unfollow Celestial P.
Share Review
Report Review

Love StyleWe
May 16, 2017

After reading so many bad reviews I was little nervous to order from them- but as soon as I got my 1st order I couldn't believe it-- it was AMAZING. Same as shown, true to description, style and size. Returns and responses are fast and easy. The only thing I would say cons is the refund takes a little more than I expected but they do return you the money.

Thank you STYLEWE

Date of experience: May 13, 2017
Texas
1 review
13 helpful votes
Follow Shelley T.
Unfollow Shelley T.
Share Review
Report Review

Fraud on fabric
May 15, 2017

Stylewe knowingly uses fraudulent fabric descriptions and imports with fraudulent tags, like "70% cotton" on 100% synthetic garments. Then they refuse to issue a full refund. They maintain the description despite knowledge of the fraud. This company should not be allowed to do business in USA. This is a customs violation and a fraudulent business practice.

StyleWe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2017
Lanny S. StyleWe Rep
over a year old

Dear Ms. Shelly,

We appreciate your feedback and it will help us improve our quality and service.

If you are dissatisfied with the item(s) you've received, you can return the item(s) to us for refund or exchange.(we will issue the refund in a week after we receive the returned item)

As noted in our return policy:

Purchases can be returned within 30 days since delivery date (except for final sale items and swimwear).

Per checking, the refund for your order was issued to your original payment method, please check.

If you have any questions or concerns, please contact our customer service at https://www.stylewe.com/account/contactus.
We hope you a enjoyable and improved shopping experience with us in the future.

Best regards
StyleWe

Italy
3 reviews
0 helpful votes
Follow Marina N.
Unfollow Marina N.
Share Review
Report Review

The model in the product photos looked absolutely stunning in this classy midi dress. So I was a bit doubtful whether this beautiful cloth will suit me or not as my waist size has gone few inches up after my delivery. But after receiving the dress, I was more than happy seeing myself in the mirror and feeling in my 20s. This being summer, the open V-neck is so soothing when I am out. Thank you Stylewe and appreciate the prompt delivery.

Date of experience: May 10, 2017
Illinois
1 review
9 helpful votes
Follow Ludmila F.
Unfollow Ludmila F.
Share Review
Report Review

Got my item, did not match the description and is too small. The returning process takes too long, and the customer service representatives keep giving those 20% refund offers. After I read the reviews, I am wondering, maybe I should accept it and have at least $20 back, instead of paying for return shipping and not getting anything at the end?
Has anybody had a positive experience with the returns?

StyleWe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2017
Lanny S. StyleWe Rep
over a year old

Hi Ludmila F,

So sorry for this issue.

We were just offering some more options before returning. We do apologize if this makes you uncomfortable.

I have emailed you the label to return the item. We will process refund for it after we receive the returned.

If you run into any issues, feel free to contact us at any time.

Best regards,
StyleWe

Italy
2 reviews
2 helpful votes
Follow mgp m.
Unfollow mgp m.
Share Review
Report Review

Nice to meet them
May 11, 2017

Don't knock it till you try it!
I heard a lot of bad about Stylewe but decided to try it out for myself, knowing its pros and cons after doing the research. The shipping took about 2 weeks as expected and i was very happy with my order. It fit great and the quality was surprising too! I am currently ordering more. I got a beach dress and it was very true to size for me.

Date of experience: May 9, 2017
Pennsylvania
1 review
17 helpful votes
Follow Judy D.
Unfollow Judy D.
Share Review
Report Review

Terrible
May 9, 2017

I ordered 2 dresses. They did not fit well. I send them back. I was told one had a thread pull and I could not get reimbursed. I argued that a thread pull did not constitute $80 last and I would like the dress back. They could not provide it. After much arguing I received $40 as a store credit refund. Not a refund at all, since I will not shop there ever again.
I did finally receive a $40 refund after bad reviews. I still wonder how a thread pull happened with one minute of trying on the dress and taking it off again.
I would still not do business again with them.

StyleWe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2017
Lanny S. StyleWe Rep
over a year old

Hi Judy,

Order# 3T725389

Sorry for the inconvenience.

For this item, it was returned defective and we cannot resell it, so that's why we could not issue a full refund for you.

Our return policy has indicated that item must be returned in a good condition and with original tag on it.

You can check the return policy here: https://www.stylewe.com/information/information?information_id=9

In this case, we have come up with some other resolution. We have emailed you to offer store credit as compensation and we will await your email response.

Thanks for your understanding in advance.

If you run into any issues, feel free to contact us at any time.

Best regards,
StyleWe

Utah
2 reviews
21 helpful votes
Follow Carol n.
Unfollow Carol n.
Share Review
Report Review

I ordered a $60 dress and as soon as I tried it on I saw it was way too big in the hips. I immediately put it back in the package, never even set it down. I followed their complicated return instructions and paid $13 to return it. Once they received it I got an email saying they will not refund me because they found a snag in the fabric. Well if there WAS a snag I not only didn't cause it but I never even saw it. Of course they keep the dress too which I believe they probably send out again and repeat this scam over and over. This was my first order with them and will be my last. I now see several other reviews of exactly this same scenario. Obviously this company doesn't care about customer service or trust which is critical for online sales. I definitely learned my lesson with StyleWe. Should be "Stylewon't!" I wish there was a no star option.

StyleWe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2017
Lanny S. StyleWe Rep
over a year old

Hi Carol,
Sorry for the inconvenience caused.
The item was returned damaged and thus we could not issue a full refund for it because it cannot be on a resale.

You can check the return policy here: https://www.stylewe.com/information/information?information_id=9

Items must be unused, undamaged and in original packaging with all the original labels, ensuring that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
But in this case, we do value your business and would like to offer some store credit for compensation. Pls let us know your decision by email and we will work this out.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe

Best regards,
StyleWe

NL
1 review
0 helpful votes
Follow Lucy M.
Unfollow Lucy M.
Share Review
Report Review

I was looking at differnt Web Stores and needed a question answered about the product I was looking for, StyleWe' Customer Service Consultant answered in a matter of seconds, via the live chat option, with clear and concise information and alternatives on the product. Technical and Delivery queries were addressed in a Friendly, Fast and Efficient manner, not often experienced, even at over the counter stores. Well done you guys have a new return customer, pleasure doing business with you.

Date of experience: May 5, 2017
Italy
1 review
2 helpful votes
Follow Lizzy L.
Unfollow Lizzy L.
Share Review
Report Review

Love
May 7, 2017

Everything that I ordered is the same as picture. I am very Lucky that I did not have problem with size, because the size guide help me to order my exact size. Customer service is very helpful. I liked it.

Date of experience: May 5, 2017
NL
1 review
1 helpful vote
Follow linda p.
Unfollow linda p.
Share Review
Report Review

Fast and efficient service with follow-up emails.
Product shipment is also very good. Great prices, very quick turnaround.

Date of experience: May 5, 2017
Italy
1 review
1 helpful vote
Follow Martina C.
Unfollow Martina C.
Share Review
Report Review

Excellent
May 6, 2017

When I tried to contact customer service using the link they provide, they solved my question completely. Because I purchased some items but after seeing all the negative reviews about sizing being small I wanted to change to a larger size.

Date of experience: May 4, 2017
Oregon
1 review
3 helpful votes
Follow Ellen J.
Unfollow Ellen J.
Share Review
Report Review

Ordered some items on April 20th. One came 8 days later and I am still waiting for the rest of my order. It has been two weeks since I ordered the dresses. I checked FedEx and now see the items are being sent to City of Industry, California--where I do not live.

StyleWe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2017
Lanny S. StyleWe Rep
over a year old

Hi Ellen,

Sorry for the inconvenience first.

Pls note that we need 2-5 business days for preparing for orders before shipping plus 7-10 business days for standard shipping.So it can take at least 15 business days for an order to be delivered if you choose standard shipping.

For the items that are still in transit as two parcels.

Upon checking, one parcel has been delivered, please check and confirm if you have received it.

If you run into any issue, feel free to email us at [email protected] or chat with us or call us.

Best regards,
StyleWe

Poland
1 review
1 helpful vote
Follow Karolina S.
Unfollow Karolina S.
Share Review
Report Review

I love it
May 6, 2017

I ordered a dress from Stylewe and it's just perfect. Couldn't be more satisfied. I recommend this site.

Date of experience: May 4, 2017
NL
1 review
0 helpful votes
Follow Deon M.
Unfollow Deon M.
Share Review
Report Review

I was really impressed with your service and professional conduct. I will most definitely make use of you in the future.

Deon

Date of experience: May 3, 2017
Tennessee
1 review
0 helpful votes
Follow chantal c.
Unfollow chantal c.
Share Review
Report Review

After some trepidation, I took the plunge and ordered two items from Stylewe, they arrived within 2 weeks, and both items were really well made and unique design. I will now be placing further orders with them in due course, I already have over $300.00 worth of items saved to my list with them, and will work my way through this list, also their customer service is nice!

Date of experience: May 3, 2017
India
2 reviews
7 helpful votes
Follow nick s.
Unfollow nick s.
Share Review
Report Review

My wife ordered a dress. Cost £75. It was sent from the South of England to us here in the North. The material felt cheap and it was badly cut. She wanted a refund.

First, you have to email to get the return details. Second, when they sent us the address for returns IT WAS IN CALIFORNIA! Yes, that's right, California.

I've just posted it. The cost was £15.

Basically this company does its best to deter returns. We would never shop with them again.

StyleWe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2017
Lanny S. StyleWe Rep
over a year old

Hi Nick,
Sorry for the inconvenience.

We only have one return center which is in California, the US. The order was actually sent from China and it was taken over by Royal mail after it arrived in the UK, so the address on the package shows UK.

We are working with independent designers all over the world and our items may be shipped from different countries. Hope you can understand.

If you run into any issue, feel free to email us at [email protected] or chat with us or call us.

Best regards,
StyleWe

Florida
1 review
0 helpful votes
Follow Barbara R.
Unfollow Barbara R.
Share Review
Report Review

I ordered a dress for a wedding and a tote purse. The dress is as it looks on the website, and what I expected. I measured myself and ordered the recommended size, which is bigger than I usually wear. It fits very well, other than a bit of tailoring in the bodice - which I have to do with most of my dresses. The tote purse is supposed to be leather, and it appears to be. The optional shoulder strap though looks and feels like pleather. The color is gorgeous, again just like on the website. I knew the delivery time would be long, but I am keeping both pieces and am very satisfied.

Date of experience: May 2, 2017
New York
2 reviews
14 helpful votes
Follow XIN C.
Unfollow XIN C.
Share Review
Report Review

First the return policy. You need to read the return and refund policy carefully because it's not a free return, And also you need to be aware to all their items. Check if item is dirty or not first. I didnt check it then I returned it. Then they told me there is a dirty spot on the item, so they refused to refund me. I'm pretty sure I didn't make that dirty spot. Plus I only tried that dress once and that position is the hard place to make dirty, so I didnt get it how I made that cloth dirty. And also they have the item as well. What a smart company. I have tried to email or call them. There is no answer. Also tried online contact, but seems like online contact is a useless way beacuse they didnt do anything. All they wanted was let you contact *******@stylewe.com. Now like couple weeks later when I tried to contact with the online serivce. They decided to give a fully store credit refund, but I really dont wanna buy anything in their website. I really wanna give 0 star if I can. Worst online shopping ever. So I hope all the customer to be aware of this website. It's kinda like a scam webstie.

StyleWe attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2017
Lanny S. StyleWe Rep
over a year old

Hi Cai xin,

Sorry for this inconvenience.

We have done quality check before shipping. So the item was sent in a good condition. But it was returned with a stain.

The item was returned with a stain and it cannot be on resale. So in this case, we cannot issue a full refund because we have suffered a lost.

Next time pls contact us before returning the item if you received it with stain.

However, we value your business and have offered 100% store credit. In addition, we can offer a coupon for your next purchase as well. (Pls contact us by email for the coupon.)
Thanks for your understanding.
Best regards,
StyleWe

From the business

StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.

By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.

Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.

We bring together designers and fashion covering many different styles. We hope t...


+277
See all photos