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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received my order fast and in perfect condition. Shoes were as expected.
It was pretty much what I was expecting. The only con was the box that came with some scratches. I think double box could resolve this easily.
I got a pair of yeezy 500 before, and the one i got one feel different, look different. It says made in Vietnam but also has a lot of random stickers in Mandarin. Im sure they're fake. Stockx team $#*!ed up and authorized a fake pair of yeezy. Very disappointed, i hope i'll get a refund. Probably will be my last purchase with Stockx unless i get a refund for fake shoes
First time ordering from stockx. Package arrived early, right within the time frame they said it would, and product was damage free. Also have peace of mind knowing the shoes have been verified authentic. I'm satisfied.
Awesome shoes I enjoyed it. Just make sure with shoes especially from China make sure their real and not fake. Cuz stockx were caught selling fakes.
Amazing! The shoes came quick and were in perfect condition. Just to be safe, I rechecked to see if they were authentic and they were. StockX has an amazing verification system.
I had a good experience and received my order. I ordered the shoes and got them in a timely manner.
Order delivered very fast though it was sent to Europe.
No problems and shoes were as expected.
Excellent experience from beginning to end. Very efficient and professional.
Looks legit however it did have a china tag so it had me feeling a way but they look good and that's what I'm telling myself. And I'm counting on stocks to not sell me nothing fake since I buy stuff all the time from the site
Ordered a pair of Asics Gel Lyte III. Delivery was very fast. No complaints.
Good interface, minimal funny business: the total cost was much higher than expected, after taxes and shipping fees, the cost was almost 100 dollars higher.
The shipping service required a signature which is a good thing with these markets, and the emails updated me with the right information and was helpful throughout. Most importantly, the product was delivered and worked as advertised.
Excellent service. Everything as described and arrived earlier than expected
The order was shipped and delivered very quickly and the shoes were of great quality!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members