StockXReviews 2,464

I spent time before the sale confirming some details of an expensive gift item I was purchasing for Xmas. Most of the information I received was wrong.

I was also over billed and can't get a competent person from StockX to resolve. This is the second order of $400+ sneakers purchased from this company and my last due to billing issues and quality control issues/suspicious of authenticity.

I don't think that their authenticity checks are very good and these shoes came with several issues. I emailed support and got a useless canned response and have now spent a couple of hours trying to get my $20 in over billing back. What a waste of time. Customer service is lacking...No phone support, tickets are replied to days later and live chat is subpar at best. I will be looking elsewhere for my gifting needs in future. When issues arise, you will spin your wheels for days.

They stole $450 and gave me fake sneaker. They robbed me with a pistol.
PLEASE PEOPLE DONT BUY ANYTHING FROM THIS COMPANY

The Stockx shipped me a low-quality replica, and they don't want to proceed with a return or a refund. The Nike shoes had a bad gasoline-like smell and started to tear apart in less than a week. The smell should be a red flag during their verification process, but they simply ignored this fact. I have other same-model sneakers and non of them have this awful smell, and none of them have torn apart. This is a 100% replica. Their promise of authenticity is just an empty promise. Be aware.

I purchased, not bid, for a pair of shoes and accidentally ordered Mens. Caught it but nope can not exchange or cancel. But I can resell it on their site. This is bad service. Even a return with a restock fee would have been nice. Never will order from them. Bidding is a different game.

I am updating this and stating that StockX did infact, helped us out on getting the shoe purchase taken care of. I now give them a 4 star. The -1 start is due to the fact that we really had to work to get it taken care of. But was much appreciative.

After making a purchase I waited 10 days and realized the seller never sent the item to StockX so after reaching out to StockX they cancelled my order because the seller could not fulfill my order! After 12 days of making the purchase. They cancelled my order which left me to re-purchase for the holidays and pay over $100 more for the item! Shame on them they offered me a pitiful discount code, which I used and still paid more than $60 over the original order. They care more about he seller then the buyer. I will NEVER use them again.

My first experience with StockX will be my last. I purchased a game through their site, assuming that it would be far safer than others. The opposite was true. Upon receiving the game, I was incredibly disappointed to see that their own verification sticker had come loose and damaged the box. (Besides placing a sticker on a cardboard surface, which is never a good idea, they pulled it so tightly that it ripped the surface.) I reported this and was told that I could not return the item and that they "issued a free shipping code for a future purchase." I won't be making any future purchase, and I highly recommend that others do not.

I had never received my refund. I was told that I would get one on 12/1/22. Then the shoes came randomly when I had already bought other shoes because this was a "ghost order." The shoes that randomly came look very worn and look like knock-offs. Was told 12/1 I'd get a refund and still none. I no longer wish to jump through hoops and waste my time trying to submit so many things that the site doesn't even allow bc the pictures are "too big" even though they're the appropriate size.

Janelle M

Excellent Products & Follow-Up Service! Ordering from an online source can be fraught with risk - who knows who you're dealing with on the other side or if the product will be as good as the pictures look?! But my experience with the store has been outstanding.

Sold me fake shoes had them legit checked and they were fake my shoe shop in bay are told me they were fake. They would not take them back

I have purchased some Jordan 1s, 4s, 12s, 13s and a Gucci belt. I have found most products on StockX to be good quality as my 1s, and 12s fit great and are legit. My Jordan 4s ( Bred Jordan) I wore for the first time today and they are peeling. No clue what the material is but also no clue how this passed "StockX Verification". Can't get a refund of course but also just don't feel right purchasing $#*! from StockX anymore. Yeah there's good quality $#*! but there's also fake $#*! which clearly still passes their "verification". Wish they would have better service to loyal customers who spend money with them. Putting the customer first seems to be lost with StockX. Just bought my brother 13s and plan on cancelling them ( if they ever ship). Buy at your own caution as you can see.

Update: I actually got my money back for the Breds that's took 8 days to ship to StockX. (See pic)

This was my first experience with StockX. I made a purchase which came visibly damaged and re-taped by FedEx. I reached out to StockX support and asked for a waiver of claim so I could work with FedEx to resolve the damage caused (the shoe box was destroyed), they would not provide one. Instead they offered for me to send it back to them so then they could make a claim with FedEx for themselves (my guess is so they could keep both the sneakers and the claim money). Meanwhile that particular sneaker went up $50 in price so I would have had to pay more for a replacement. They offered me free shipping for my next order, which is miniscule anyway. I will rethink purchasing sneakers from them again in the future as my collectible sneakers have now been severely devalued at my expense.

I ordered my daughter some dunks from stockx and we never received her sneakers. They were signed for in Baltimore Maryland and I never received a refund! The process was draining to even get the Refund on top of it all never again will I spend that kind of money online what a horrible experience for me and my daughter! She was really looking forward to receiving those sneakers! Thanks for nothing

Easy and smooth shopping experience. Overall things could move faster, and there does seem to be some dead listing, like one bid was never acknowledged by the seller, and there was no buy now option with the desired price or reserve so that kinda sucked but the purchase I did make, aside from being a little slow through the process was good. I bought below retail but by the time you consider stockx fee and shipping I wasn't far from paying retail at all. Shoes I bought were 84 and normal retail is 120, fees did eat most of that middle ground….t

Would not accept my credit card and when I reached out asked me for eat more information than I have ever been asked before. Then told me they still cannot use my card, never told me why and suggested I just keep trying cards until they work. There is no way to delete your card info from their site. They were communicating with me until I asked them to delete my card info then suddenly stopped responding. 100% a scam