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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and Easy service 1-5 days at max for delivery depending on your location, great app!
Ordered a piece of clothing the wrong thing turned up tried to send them back and got told I had worn them and that there was hair all over them yet they hadn't been taken out the package
StockX does not guarantee authenticity. Shop somewhere else until they can guarantee authentic sneakers/products
I love how they put the customer first. When I get something, im informed when it's shipped to the center for verification, when it's verified or if not (peace of mind that I am getting what I paid for) and when it's on it's way to me. Even if there is a delay, I receive a notification. Any time I had an issue, which isn't very common, customer service put me first and resolved it as quickly as possible.
Expensive fees. More expensive than GOAT.
About $10-20 more expensive because of the processing fee.
I can only recommend StockX based on the numerous purhcases I've made there. Great communication on each stage of the purhcased item's journey and generally very quick shipping. The fees can be a bit steep but there are still some awesome deals out there!
I think shoe industry is not perfect but I can tell stock x tries to please everyone but unfortunately one can't but they tried. I'm really happy with stockx I'm glad they are around. Thank you!
Every time I order an item from Stockx I have complete confidence in their authentication process. Been able to find what I'm looking for each time too
I was sold fakes, I had it verified by a third party but I couldn't return because return period passed
Hi T S, we are sorry to hear this.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item within the 3-day timeframe. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
Never received the order. Never received any communication. Impossible to CALL someone. Took about one MONTH to get a refund.
Hi Kevin, we are sorry to hear this.
After review, we see that there were issues during transit with this item that prevented it from being delivered for verification. Our team did process a full refund!
In addition, while we do not offer customer support via phone our support team can always be contacted via live chat or via stockx.com/contact whenever you have concerns or need an update.
Thank you!
The shoes we purchased were dry rotted. They looked great, but with first wear the plastic disintegrated. We tried to complete a return, online. I followed the instruction exactly and it continuously gave me an error. My husband read the directions and then tried to complete the return, but received the same error when uploading the pictures. There was no other contact information available. To say I was disappointed would be an understatement. There should always be a way to reach customer service. This has resulted in a loss of my business.
Hi April, we are sorry to hear this.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item within the 3-day timeframe. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
If you are not able to upload the photos please skip that step and still contact support stating you were not able to upload the photos. Our team will assist you from there.
Thank you!
Never received my shoes kinda pissed fr! Wish i would of got my package!
Hi Braiden, we are sorry to hear this.
We do see that your item was shipped out to you! However, seems to have encountered some issues during transit asd the carrier has started a claim.
We are not seeing any contact from you to our support team regarding your concerns or how to move forward in this process.
Please contact our support team via live chat or at StockX.com/contact for assistance. Thank you!
This app, bleeds fees from the buyers and sellers on both sides and has no mercy or loyalty to consistently solid sellers. The fact that you can't even trust things to be authentic from them anymore. Will have me leaving the app very soon.
Hi Tanner, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact.
Our objective is to deliver a superior marketplace experience built on our core brand pillars of trust, authenticity, and anonymity. As our marketplace continues to grow, so do our investments in the platform and the costs required to improve the level of service to StockX customers worldwide. StockX customers are, and always will be, the heart and soul of our company -- this update was put in place to best serve and support the high-touch customer experience we afford our millions of buyers and sellers across 197 countries and territories globally.
Thanks for your patience!
I've bought quite a few products from stock x it's always been legit usually comes early depending on seller some other resale sights might be cheaper but don't trust like stock x
I've never ordered shoes thru stock x before and let me tell u. My experience was amazing! I knew where my shoes were until they arrived at my door. How awesome, right! Highly recommended!
If there was any other platform where I could buy and sell sneakers with as much ease I would never use StockX again. Their fee structure is absolutely ridiculous and borders on predatory. Whether I'm losing $40 on a sale or adding $40 to a purchase, there's many times I have changed my mind while looking at the financial breakdown. I understand that businesses need to fund themselves but if there's a potential that I'm buying replicas instead of authentic originals from a site, maybe chill out out the fees then.
Hi Evan,
StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays.
We do not guarantee shipping information for any item until after and only if the item passes verification.
We always attempt to link buyers to a new seller at no additional cost to them when an item fails verification or a seller does not ship, however, this is not always guaranteed. If we are unable to do so a full refund is processed!
We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I've got authentic shoes from Stock X and fake shoes as well. Ever since I got a fake, I always question everything I get from them. It's unfortunate and I hesitate buying from them.
Sold a pair on 10/1/22. Shipped to you and you didn't verify them, which was odd cause I bought them from Nike but when I reached out asking why they failed, you emailed me saying you made a mistake and would want me to ship back to you and then I would receive my payout. Well it's 2023 and I have no money or shoe's. Just sitting here waiting for some communication from them instead of me reaching out every month since October.
Hi ERIC, we are sorry to hear you have not received your funds.
After review, we do see that you are in contact with our team and are receiving assistance with this concern. Please continue to follow up with them regarding your concerns. Thank you!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Sean, Our comprehensive approach remains unchanged. While product authenticity remains core to our analysis, our verification process is a better reflection of the broader value proposition that we provide customers by reviewing all products sold on StockX.
We look at a range of indicators before sending a product to a Buyer and there are a number of reasons why a product may fail to meet our elevated standard of excellence, including incorrect size, missing accessories, a damaged box, a manufacturer defect, if it shows signs of previous wear, and of course if the item is fake. Since our inception, StockX authenticators have reviewed more than 35 million products and we continue to invest in new technologies to use alongside human inspection and refine our policies to best serve the customer.
We stand by our verification process as one of the first and best in the industry. In just the first nine months of 2022, StockX protected customers by rejecting 240,000+ products worth more than $70M.
If you have any further questions please contact us at stockx.com/contact. Thank you!