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The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Stockx.com is trash! Their customer service is non existent. The company has a policy in place that makes them un responsible if your package is lost by their carrier/shipper of choice. Then they refused to file a claim on my behalf so at least an investigation can happen by the carrier. I never received the item I ordered, I paid for it, stockx.com got paid and their carrier, FedEx lost my item and stockx.com refuses to file a claim. Then stockx.com is going to end their chat with, we hope for continued business - are you serious? This company is joke, plus I just found out they're sell fakes! My friend brought fakes from China and everything came with a stockx verification tag.
I paid a high tax on the gadget that I bought so I guess I will not buy there in the future, but they have a lot of prodacts
Order a pair of Yeezy slide for my son after making several purchases from stock x received and empty shoe box with shoe paper and receipt. Immediately reached out to Stock x and started a claim. Basically was informed there is nothing they can do because the carrier FEDEX delivered the package and mark order as completed. But like I inform them there were no slide inside of shoe box which is unbelievable. I asked for an investigation to be conducted internal as well claim file against FED EX because someone at either facilities are stealing items and delivering empty boxes. I will no longer purchase anything from this company and will be informing family and friends to do the same. Because they don't provide an secure handling of items being sent via mail, customers spend there hard earned money to purchase items that we NEVER RECEIVED, so clearly you all stole my MONEY too I would give 0 stars if I could.
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
Do not buy from here. I purchased $125 essentials hoodie and washed it one time all the letters came off. I sent an email and pictures and they said they cannot do anything about it because the tags were taken off. If you purchase from STOCKX you will lose your money and get FAKE merchandise!
We can assure you that prior to shipping any items to the buyers, we verify them in person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. This is also stated on our FAQ, and you can always reach out to stockx.com/contact if you have any questions regarding this. Thanks!
Stock x authenticated fake air max, I contacted stock x about this n they said sorry they are fakes but it's past 3days no refund, the issues are so blatant I don't know who they have authenticating these items, 1 sneaker is wider than the other, there's gaps in the stitching from the inside sole to the side of the sneaker, they even used red thread on 1 of the sneakers n there's no red anywhere on or in the sneaker these are terrible knock offs
Hey Donnie, We are sorry to hear you are unhappy with your purchase, but we would be more than happy to help! We pride ourselves in our authentication services with our trained authenticators as they are the heart of StockX and they represent the standards we require to send items out to our buyers.
In order for our team to review your eligibility, please submit your request using our Buyer Promise Support Request form. Once your submission has been received and your request has been reviewed, you will receive an update.
More information, as well as a link to the form, can be found in our FAQ: What is the StockX Buyer Promise?
Thank you!
I ordered a women's size 6.5 sneaker, they sent me a size 8 and they would not return it. I spent over 2 hours navigating their site and trying to upload pictures for a mistake they made. To no avail, they wouldn't return them. I will never order from this site.
Hey Wendy, we truly do apologize for any inconvenience this has caused you.
StockX is not a regular retail store. We are a live global anonymous (resale) marketplace. Buyers and sellers are located across the world as are our authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Link: https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Thank you!
They sell fakes stupid liars they are all fake and there things are terrible dont ever use stockx the are liars
I took a chance and paid over $300 for my favorite, hard to find, running shoes. I should have listened to my gut. The first red flag, I received an email saying they were being shipped from China. Second red flag, the shoes I "ordered" were a W9. The shoes that arrived were a Men's 7.5. The insoles of both shoes pulled right out which has never happened with the REAL Nikes purchased from Nike. I've owned multiple pairs of this shoe, Flyknit Vapormax 3 and know the shoe quite well. What waste of money. DO NOT TRUST THIS COMPANY!
Recently, I bought some Air Jordans from StockX. The sneakers arrived on schedule, precisely as promised, and in excellent shape. In comparison to buying from a nearby store and even eBay, the price was fantastic!
I'll definitely utilise StockX again when I need to buy shoes.
For selling my used sneakers, StockX has been the finest option I've found in the past three months that I've been using it. Once you've uploaded your photos, the procedure is quite simple and takes less than an hour.
My son saved his money for months to get Yeezy shoes. Cost 3390.00 he wears a 6.5 amd ordered an 8 to be sure they fit because stock x does not stand by there products. He cannot even get his shoes Yeezys from Vietnam onto whole foot. Stock x has basically said too bad.
We are disheartened to learn that the sizing for your recent purchase does not fit your son. We do strongly urge you to reach out to StockX customer service at StockX.com/contact for further support with listing your item as there is potential to turn a profit! The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Relisting the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions: https://stockx.com/help/articles/What-is-an-Ask-and-how-do-I-sell-on-StockX. We look forward to assisting you further!
I bought a off white Mona Lisa tee shirt whit the off white arrow in the back and the seller sent another version of it whit out the logo in the back Is ridiculous hoe they missed that how did that even passed verification they don't really check the stuff
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
I ordered shoes through this website and never received them, and when I did a. Claim they gave me a hard time and a lot of run around and never refunded my money. I will never be ordering or recommend anyone from ordering from this site again.
Hey Chabeli, sorry about the experience you had with your order. We do our best to make sure every order is delivered within the amount of time provided in our FAQ. Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
The experience was great, had no issues. Shoes came rather quickly, exactly what my son wanted!
I bought a god of war ps5 disc edition bundle using stockx and stockx authenticator verified my order and when it came in, I recieved a digital edition of the console and the code for the game was not in the box. Almost got ripped off but customer service helped me big time.
Whoever repacked my video card didn't properly tape the retail packaging of the GPU, so the GPU got OUT of the box and flopped around the inside of the shipping box, damaged the mounting bracket and one of the fans. I was using this for a water cooled build, so the GPU itself was still fine for that, but I didn't want to waste time sending it back, and risk having to pay even more for one since these were extra hard to get. So basically my options were: use this busted up video card, which now has reduced resale value because the stock HSF is busted, or send it back for a refund and likely have to spend even more for another one.
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
I was informed each step of delivery and the item arrived well packaged and exactly as described.
Excellent.
Only note, it came from america so the game didnt work as I'm in the uk and came with an american plug but that's probably more my fault the item was spot on.
Everything's was just fine. I got it earlier than expected!
I received the product within 2 weeks of ordering it. It matched the description and was in good state.
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


Hi Rita, StockX is a global resale marketplace! All purchases are coming from different sellers located globally and all items do go through our verification process at one of our 13 authentication centers around the world!
If an item is lost or damaged our team is always ready to help file a claim with the carrier. Users must reach out to us within 3 days of delivery to be eligible. You can review our FAQs for more information regarding our policy on filing a claim:https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX
We do apologize for any inconvenience this may have caused. It is never our intent to upset you or make your user experience difficult.
If you have any further questions please contact us at StockX.com/contact! Thank you!