Stayforlong

I booked a hotel through Stayforlong for 12–16 October 2025. When I arrived at the hotel, I was told that Stayforlong's local supplier had canceled my booking on 30 September, two days before they charged my card on 2 October.

I received no notification, no refund, and no help from their customer service despite multiple emails and proof from the hotel. The booking was refundable until 2 October, yet Stayforlong kept the payment and stopped responding.

After weeks of chasing them, I only received my refund through my bank's dispute process, not from Stayforlong.

This experience was stressful, unprofessional, and disappointing. I hope others double-check reviews and consider safer platforms before booking.

This review is based on my personal experience as a paying customer. I am sharing it to help others make informed choices.

Stay For Long scam experience Avoid Stay For Long. They had cancelled our booking in Tenerife for three weeks and we got to know about it when we arrived to the hotel. Even at their website it still showed to us that the booking is valid. Had no accommodation and ended up paying extra 500 € for calling their customer service since they promised always to call us back and never did. First they said that we can book any other hotel and they will pay for that. Soon they cancelled that promise. After more than 24 hours of waiting (and many calls later) they suggested a hotel over 30 km away from the city we had our holiday in which obviously was not option for us. It was not an option also since our families stayed in the same city and hotel which we had booked originally. By luck we ended up getting a room in our original hotel since somebody had cancelled their room. In this Stay For Long didn't help and had nothing to do. Stay For Long refused to pay fully for our accommodation and refused to pay at all our phone calls to them (500€) even though that we were forced to call them and they promised multiple times to call us back but they never called or contacted us. Also they ignored our many requests to have the recordings of our phone calls.

I booked an apartment in Casablanca, Morocco and prior booking I checked with the host and of course they confirmed immediately that I can book. The day of checkin, I wanted just to ask about the wifi to be shocked that the host rejects our booking at the very last minute without even thinking to inform us beforehand, If I did not call I would never known. The host was extremely super mega rude on the phone, a very short conversation that has nothing to do with the hospitality industry in general. He did not want to cancel, nor refund, nor help, or even answer the phone.
It was a very stressful situation so dont make my mistake and happy travelling.