Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of StateVitalRecords

StateVitalRecords

1.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate StateVitalRecords?
grey stargrey stargrey stargrey stargrey star

StateVitalRecords Reviews Summary

The company faces significant reputational challenges, primarily due to consistent complaints regarding service delays and a lack of effective customer support. Customers frequently report never receiving their ordered documents, experiencing difficulty in reaching the company for assistance, and encountering hidden fees that were not disclosed upfront. While a few customers acknowledge the potential for service, the overwhelming sentiment reflects frustration and disappointment, often advising others to seek official government channels instead. This trend suggests a pressing need for the company to enhance transparency, communication, and overall service reliability to improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
13
value
12
shipping
12
returns
11
quality
13

We monitor reviews for authenticity

Kansas
1 review
1 helpful vote
Follow Whitney T.
Unfollow Whitney T.
Share Review
Report Review

Scam
June 17, 2019

They take your money and all of your personal info (signature, driver's license, children's names and birthday, etc.) Then, they send an email saying there was a processing problem and the order was canceled.

Date of experience: June 17, 2019
California
1 review
0 helpful votes
Follow Robert F.
Unfollow Robert F.
Share Review
Report Review

Despite not knowing the exact spelling of my mother's maiden name, they delivered birth certificates from the State of Ohio that I could not obtain myself. They were right on time with the expedited service.

Date of experience: June 16, 2019
Washington
1 review
1 helpful vote
Follow Zahra E.
Unfollow Zahra E.
Share Review
Report Review

Still waiting for my daughter birth certificate. I wish I read the reviews before i placed the order. I am disputing the charges with my credit card company.

Date of experience: January 30, 2019
Illinois
1 review
2 helpful votes
Follow Jack M.
Unfollow Jack M.
Share Review
Report Review

They are horrible and want to take your money. This is a way to get money, lie and say they will reimburse, and never do it.

Date of experience: August 13, 2018
Texas
1 review
1 helpful vote
Follow JC D.
Unfollow JC D.
Share Review
Report Review

Scam site
August 8, 2018

Don't order from these folks. Horrible in everyway except looking legitimate so they can get your funds. Don't be fooled.

Date of experience: August 8, 2018
California
1 review
3 helpful votes
Follow Perry T.
Unfollow Perry T.
Share Review
Report Review

I ordered a death certificate at a steep cost and 6 weeks later cannot get response from the business. It is unfortunate that we must have feeling of being taken advantage of and no recourse is available.

Date of experience: July 13, 2018
Illinois
1 review
2 helpful votes
Follow G S.
Unfollow G S.
Share Review
Report Review

Ordered birth certificate on March 19 with an expected delivery within 25-40 days. Toward end of time, received notice it would take another 15 days. It is now day 18, no birth certificate. Asked to either get a refund or expedite order for free. No response. Tried to look them up in BBB, they don't show up (should have checked there first). DO NOT USE!

Date of experience: May 18, 2018
California
1 review
2 helpful votes
Follow JAN M.
Unfollow JAN M.
Share Review
Report Review

Do NOT use this service. You WILL NOT get the records you need in a timely matter, and when you ask for updates/assistance, you get back form emails. I spent over $200 ordering birth certificates for my kids, and now, almost 6 weeks later, have NOTHING.

Date of experience: April 10, 2018
Louisiana
1 review
1 helpful vote
Follow m l.
Unfollow m l.
Share Review
Report Review

This service is a ripoff. You can get records for a lot lower price directly through your state vital records office. This is a third party that charges a steep fee, and then doesn't deliver in a timely manner withing delivery window. They are unresponsive to attempts to contact them. I want a refund.

Faster and cheaper to do directly through your states.gov online vital records request.

Date of experience: December 15, 2017