StaplesReviews 627

I have just got off the phone with Staples re their rewards system. Apparently what you order online does not count towards their Rewards system ONLY what you purchase in store! So don't do it! It's a SCAM!

EXPLAIN TO ME HOW MY HP IMAGING DRUM BOX WAS COVERED IN BIRD POOP with FEATHERS AND IT WAS INSIDE A STAPLES BOX... THAT IS NASTY AND DANGEROUS

0 star is better worse company i ever see Never buy again never order online just go to store. Wrong advice from customer service -charge 3 time and send 2 item

I ordered a desk chair online from Staples.com on August 14; delivery to be August 17. As of today, August 23, no chair and no real reason as to why it's not delivered except "unable to complete before 5 pm", although Staples got my money on August 14! Every day, 1st Choice Courier/Executive posts that on the tracking site. No other reason supplied, and Staples.com cannot do anything but parrot what the tracking site says (like I can't read it myself). What a total disaster; I am so sorry I ordered online.

Atrocious packing of Staples premium paper: Crushed cardboard box (NOT Staples box) & opened loose reams in box! $54 on loose, out of ream (500) packages. Called USELESS off-shore Customer Service, have to WAIT 5 plus days for pickup and another 10 days for my refund. I WAS a Staples customer, but NEVER AGAIN. I'm calling my bank tomorrow morning to block the $54 debit.

The people at Staples do not have your back. I used to go there regularly and I spent a lot of money there. One day about a year ago my scanner broke and I had a rather large document to email out ASAP for an urgent high-monied business deal. I came to get a document scanned and they told me that they were going to charge me two dollars a page. I even talked to a woman who was an assistant manager; she was completely intransigent and would not even offer some kind of discount. I felt completely devalued as a good customer. I have not been back since and I will not return ever again. I have given my business to people who care about me as a human being and the store apparently did not care about me whatsoever. Moreover, two of the most unethical and self-serving people I have ever met in all of my life are now working in their leadership. If I were you, I would never give these people your business.

I am very happy to have Staples in our town. I have purchased so many things from our Staples and have never been disappointed. This last week, I had several books spiral bound. One book was on my tablet. No problem, pulled off tablet and printed and spiral bound, in no time. Spiral bound a couple more books and did an excellent job. Kudos to Chris(10) for being so helpful, Lake Havasu, AZ

Basically I was lied to! I received an email saying my shipment would arrive between 2 dates. It never did! When I called they said it would arrive before 8 pm on the final day! It never did! I called again, my order wasn't processed! Then I received an email saying it was delivered the day before! What the f___! I called again and was told it was shipped by UPS and they would get in touch with me in 48 hrs! Whatever that was suppose to mean! Nothing after 48 hours. I have to go on line now because it's the weekend, and I'm told it won't be delivered for another week! What the f___! They lied to me on several occasions, false information! Would they treat a major business that way! Sta[ples you SUCK!

Couldnt recieve cash back... why. Does staples have signs for consumers to know when making an purchase...

This ghetto place can't even print a document because there print me system is way too slow and computers want to rob you and load really slow when we're paying by the minute I spend 38 dollars on 6 pages all by the minute then 2 dollars just for it being on color that's not including the actual print. Straight robbery, y'all need to get y'all store straight. Especially when people spending there money

I was surprised to find the ink for my printer with great discount, free delivery (got within 12 hours delivered at my door)... I could not believe it... looking around to see what other office supplies I need. Very pleased and it was quite a bit cheaper than I found at Amazon... when it comes to office supplies... by by Amazon.

Ordered 10 Apple iPads from Staples online. This was my first order ever, from Staples. Two days later I go online, only to find my order has been canceled, but no one knows why. No notification. This is also my last order from Staples. Pure bait and switch online. There's a reason why many of their stores are permanently closed. These people can't be trusted.

I threw away the receipt accidentally that would have connected me to their survey but I just wanted to give a proper shout out to the Manager I believe his name is Richard. I went in, I needed some photos of my sister who had passed away he was kind he was professional and he was incredibly helpful and I just want Babylon to know there is a great Staples on Deer Park Avenue in N. Babylon.

Do NOT purchase their protection plan. It is worthless and they lie to you about how it works. The Insurance company destroyed my printer during shipment and refused to replace my printer. The district and store manager didn't even bother to call me. Stay with Amazon on all purchases. You'll be treated better. I am out over $700. So unprofessional.

Presently Staples has an offer... 10% off your next Online order if you sign up for emails. Nothings about any exclusions. I got the coupon code and again nothing about any exclusions. Tried to use it and could not. Per the person I spoke to on the phone it has a GLOBAL EXCLUSION and is only good for items not on sale or discounted and only on office supplies. Definitely false marketing.

Placed the order and waiting for the shipping. Checked back the order status showing it was cancelled. No email, no reason given, just cancelled.

Terrible service. Better just go to home depot and buy it from the store instead. There are reasons some company will never make it during this hardship and some do very well.