StaplesReviews 627

I had purchased a Canon printer with warranty (SquareTrade protection plan) and ran into a problem with the printer during the coverage period. I attempted to file a claim through SquareTrade, following the procedure and meeting all the criteria. SquareTrade would not honor the claim, so I went in person to Staples in Keene, NH, where I purchased the printer and protection plan.
Supervisor Jay LaFord listened to my concern, looked at my receipt and protection plan, and called SquareTrade. He was put on hold for quite a while and when he finally got through, calmly and professionally explained why I was entitled to the claim. He succeeded and SquareTrade reimbursed me the amount for which I was covered.
It had been very stressful working with SquareTrade and I was annoyed that Staples would sell a protection plan that was not honored. Jay resolved the matter promptly and satisfactorily, and he was nice to work with.
My suggestion to anyone who has trouble getting a third-party plan honored is to go to the place where the item was purchased. In this case, Staples in Keene, NH did exactly what a consumer would hope they would do.

I stood there for about five minutes staring at the clerk in the Print Section of Staples in Cape Coral Florida. He finally lifted his head from his computer screen and asked, "Can I help you?". I told him I needed to order checks for my company. He nonchalantly went over to another computer screen and "booted" the appropriate software program. He said, "It might take a while to load"... without any choice, I waited patiently. Another customer arrived and the clerk went right to him. After about fifteen minutes, I noticed the program had booted. I also noticed that it appeared as though, after a long wait, the program disappeared! L will never do business with that particular store again while this young man is working there! I was absolutely amazed at how this customer was treated... by the way, I have had a Staples business credit card since 1988... the very first year that Staples came on the scene! TERRIBLE EXPERIENCE... YOU HAD BETTER BE READY TO LIVE THERE AWHILE IF YOU PLAN TO HAVE COPIES MADE OR OTHER SPECIAL ORDER ITEMS! THIS STORE IN CAPE CORAL IS THE UNCARING
STAPLES STORE I HAVE EVER EXPERIENCED!

Great prices on some school supplies at the start of the school year. Other than that they carry average quality products for average to above average prices. Their electronics selection is ok, they carry the basics of low-end to mid range items. They have lots of printer inks/toners to get in a pinch, but the prices are a bit high. Good customer service. Don't waste your time with their computer services though, they are a ripoff (as almost every place is). If you have the internet it is easy enough to figure it out on your own.