StaplesReviews 627

We ordered a desktop from your website the first PC arrived and it was Damaged after returned it we ordered another one after 10 days because we didn't received it the day provide by you, i got in touch with your costumer service to my surprised no body knew what was going on after 3 attempts on your chat room some one told me the product was never sent, so they have to reschedule it or we can cancel, if that how you treat your costumers i have no idea how you have business, horrible customer service, zero communication and worst shipping and handling ever, we will most definitely wont order from you again, at this point we are debating on cancel the order again.

I bought three boxes of ink for my printer and one of my boxes of ink was bad meaning, it was no ink in my cartridge because, the printer told me so. I took the ink cartridge back to Staples and they told me there's nothing they can do about it because it was past 30 days. When you shop at Staples they encourage you to buy in bulk or in large quantities but they don't tell you that there is no warranty or guarantee your items or item can be returned or replaced when you buy in bulk and when you have a defective item or items. Beware please if you shop at Staples buy only what you're going to use Within 30 days and then go back and get another one if you need it because if it's bad or defective you will not get your money back if you buy in bulk.

We purchased a brother printer all in one and exactly 2 months after the year was up the printer almost caught my office on fire! Of course since it was just 2 months past the 1 year warranty they wouldn't honor their product they sold us! BUYER BEWARE! We have a national account with this company and I highly suggest you take your business to another office supply company! I don't know the order number since it was last year when we purchased the printer! BROTHER MFC-9340CDW NEVER AGAIN WILL I COUNT ON THIS COMPANY AGAIN!

Ordered two cases of coffees, my VERY FIRST time ordering threw staples and I will never again order from here. Such a scam.
Placed my order and over a week later I got ONE box of my coffees but got charged $60 to my account before I received my items and both boxes said they were being delivered the same day and never received the other box called customer service 5 times 2 of the people said it's still coming today call back if it's not there then another lady says idk what happened youll have to call back and then I ask the robot track my order and it says CANCELLED so I called and said I want my money back because they charged me $60 for ONE pack of coffees and cancelled my order on me. She sent out a reshipment request and said I would get a email today but never did I look at UPS tracking it says damage reported empty container and go to my staples account and they DELETED my previous ordered items. So now I'm out $30 and another case of coffee and they are doing nothing about it besides telling me it's on the way when clearly it's not because UPS even said contact the sender

An awful experience to just place simple orders via 1800 number. Philippines call centre for Staples do not have the listening skills to properly take down the customer, address, phone, item and credit card info numbers. I have to repeatedly and slowly dictate the numbers so she could properly take it down. What is worst is that she would reason out why she made mistakes on taking down the numbers wrong. What a time wasted experience just to place 5 items order on the phone.

Brought my recently purchased computer to the repair section in Sarnia Staples because it wasn't responding. Staff did not discuss whether I required a backup for the data that was on the computer. When I went to pick up the laptop discovered that it had been wiped clean. A few weeks prior to this my "tech guy" had been in and had with great difficulty transferred data from my old computer to this new one and now everything was gone! After some discussion there was a recognition that the mistake had been on their end, so a data recovery was done. However only pictures, now no longer labeled were retrieved as well as documents. But soft ware that was on my previous laptop and downloads that had been installed were all missing.The computer in its current state has become a totally foreign entity to me and without having my "tech guy" come in again I will not know where to begin with it.In previous years I have brought my laptop to small local dealers and have never experienced this disregard for my private property. There was no apology, an implication that I as a customer was
Irresponsible and that I should be grateful for the expensive data recovery that they were forced to perform. I received a gratis portable storage unit with my unreadable files(had Microsoft Word on my old laptop, now have nothing)and totally messed up photos from many years. Needless to say I will never darken the doors of a Staples store again. Another example of the way one is treated by the wonderful big box stores.

Because their computer techie Ray is so good, I decided to replace my dying old computer with a new one from Staples. They were very good about keeping to my budget -- but failed to install Microsoft Office, even though we agreed which plan I needed and what it cost. I even ordered a new printer. When everything arrived (2 days late; Ray was sick): no Microsoft Office. It's now the following week and I can't access my attachments. Business is floundering, they keep projecting "it'll be Monday for sure" and it isn't, now it's Thursday for sure. I should have gone to my reliable small business Jeff at Unistar in Toronto who'd have had everything running by now. If this isn't operational Thursday, I'm returning everything and avoiding these big companies in future. Staples doesn't answer their phones or return messages, and now they're not answering my emails either. Not happy at all.

Better price, better selection. Just better! The staff are more knowledgeable and the place is cleaner.

Staples always has what I need. I rarely use the on-line service because my local store is 5 minutes from my home/office. I once used it when I bought a desk chair. I particularly like the office services department for presentation materials that I need quickly.