StaplesReviews 627

Mathew R was outstanding and professional in his workman like service to both my wife and I when we came to the store to redeem my reward earnings and processed everything accordingly in a most expedient manner possible with great courtesy. My wife and I left your Shelton CT ******* store extremely satisfied and pleased.

Sincerely Alex and Christine Pappas

I ordered computer monitors for my company and while they arrived quickly, the return process has been very trying. The monitors were of poor quality, so I wanted to return them. I'm still involved in a 3 week process that will likely take another 10 days to complete. It's really unbelievable. Buyer beware!

I had a leaking cartidge and staff helped clean it up to see the barcode, they then identified the exact ink cartridge and shipped to my home.

I couldn't find the receipt for a computer chair I bought 2 1/2 years ago that had a problem. When i called the store, they reminded me I'd bought a warranty for three years. The warranty required a copy of the receipt. Staples only keeps them for 2 years, but they did their best for me by calling the warranty company and giving them whatever was needed. They did more than they had to and I am grateful.

We were promised 2-day free delivery of an item that was not in stock in store. Then got email confirmation of delivery in about 10 days and cancelled order. The order was cancelled, the item was never shipped to us, but Staples refuses to issue the refund until they move the product back to their warehouse- which has so far taken over 2 weeks. They are liars and also behaving dishonestly with our money.

U first get in there it rough to find your way around. Once u find it its easy going they have all ur needs.

Sale price posted on shelf, I was made to feel like they were doing me some huge favor honoring sale, then tried to get me to pay full price after manager said he would give me the sale price.
He took all of my information to ship item to my house, then at the register, told me he wasnt giving me the price he promised.
This store (#609) wont see me again, Horrible way to treat a customer!
2hrs of my time wasted!

Poor buying experience and customer service experience on a computer purchase. I recommend staying away from them.

I purchased a Microsoft wireless keyboard/mouse combo. 1 month later the keys were sticking so badly I could not use it. (used to ordering from NO HASSLE AMAZON) but thought I'd give Staples another chance --14 day return policy. Seriously? I have to deal with the Manufacturer. All I can say is HASSLE, HASSLE, HASSLE! How do they expect to compete with Amazon?

Ordered, cancelled without reason. Ordered again, cancelled again without reason. Called customer service, and was told to call operations instead, 'But we'll ask them to call you'. 2 days on and I'm still waiting. And for the last 4 days they have been holding $450 of my funds and will not release. WTF STAPLES? POOR FORM!

Terrible website and customer service, and they are racist as well.
They are very bad with store pickup. I called a store to check if they have a specific laptop and they said yes and once i drove there turns out they never had it.
Online: I submited an order and 2 days later called to check on my order they said the order was canceled from there side and never informed me and by that time the item was sold out.
Terrible

Did the online shopping for the Black Friday sale they sent me a confirmation of the sale and 24 hours later sent me a cancellation "Item not in stock". Thanks for nothing, should of said that when I ordered it. Many stores had the same item same price. 24 hr delay was just enough to screw me up.

I have purchased all FIVE of my HP Laptops from Staples. I will not purchase them anywhere else. Staff is educated on computers and gives great advice.

They have gone down hill in recent years just order what you need from amazon its cheaper and faster.

I like Staples for the variety of services, i. E. printing, UPS, FeDex drop off, fax service, but as a "store" it carries less and less, because they moved a lot of items online. If you need something now, you go there and chances are they don't sell it at the store, only onlione. Lot's of online stuff not available for same day pick up at store.

I recommend this store for anything in terms of office supplies - they can provide any piece at reasonable prices. I`m constantly getting the supplies for my friends small business and never had an issue.