Staples CAReviews 59

I received an eMail from Staples on March 3,2021 touting their " Clearance Event ". Since I was in the market for a new Desktop Computer, I checked in clearance. There were a number of different models supposedly available so I narrowed my choices to two ( 2) that seemed to be what I needed. On checking, both showed "Out of Stock for Delivery". I checked " Stock for Pickup " at every store in Ottawa and Gatineau for both models but only one model was available – quantity one in a store in Gatineau. I ordered it on March 3 but was told later in the day that they actually did not have what I was looking for. I then checked every store in Montreal but, again, nothing was available.

I called Customer Service and was told that they would not do anything about this situation. I don't understand how any reputable business can advertise things they know they do not have.

Going a step further, this type of thing is ILLEGAL. Section 74.04 of the Competition Act prohibits "bait-and-switch" selling which occurs when a product is advertised at a bargain price, but is not available for sale in reasonable quantities. Use of a general phrase, such as "quantities are limited," would not be a defence under this section, although it may reduce the quantity that would otherwise be required for a reasonable supply in a given situation.

I have been lied to, hung up on by phone and online. There was almost $8000 worth of charges over a week ago and I was supposed to receive a credit and yet I have not. They knew there was a problem before I contacted them as deliveries were being made to my house and they even called me not accept the packages - I would strongly suggest you all verify your credit card accounts - they may have been hacked.

They cheated on me! I bought more than $3k furniture from them. The quality is as garbage! And three main pieces did not deliver yet after one week based on their receipt. The status of my order is unknown! I will never buy from them.
Do not waste your money and time. It

On November 27th, I ordered a mini fridge from Staples.ca.
After 2 weeks, I had not received any updates. I emailed the company. No response. I emailed the company a second time 4 days later, no response.
*as I was checking my account every morning for updates, I noticed a sale on Apple watches (Friday December 11). I clicked on the Apple 5 that was advertised for $299. No size or colour was available for purchase. This, I deemed as a scam to bait potential buyers into buying a lesser watch for more money and this contradicts current advertising laws (I have been on the website obsessively awaiting an update on my order and would have seen this front page ad within a couple hours of its post and these watches are commonly available).
I then called customer service and was advised my purchase would arrive on December 29th. On the 29th, there was still no update on my account.
On December, 31, I contacted customer service by phone again. I opted for a call back. I did not receive one. I called again the same day. Customer Service advised they would look into the matter and I would receive a response in 3-4 business days. With the holiday, I assumed that would be January 5/6.
No response. I called customer service on January 11. I pressed 2 (opting for a callback). I was told that the service was unavailable and was disconnected.
On Jan 12, I received an email stating that Staples could not get the fridge and that I should call customer service and discuss an alternative product (again baiting with a product they can not provide). I attempted to call customer service. Again a callback option was not available and hangup ensued. Upon arrival home after work, I called customer service and opted to wait on hold for a representative. After 45 minutes on hold, I was hung up on.
I then checked the website and noted the same product (that is not available) is still listed for sale on the website and the company is still baiting consumers to purchase a product they do not have.
I still have not received a refund. I still cannot get in touch with customer service.
There is no head office contact info to call to complain. And I have invested a massive amount of time and energy attempting to pursue what is clearly a company tactic to offer products that are not available to consumers in an attempt to coerce them to buy a product that they actually don't want.

Placed an order for my 88 y. O. HIGH RISK FOR COVID, disabled mother. Driver refused to deliver to her apartment door. As she was walking through the lobby she heard the driver, standing just outside the building with the external door wide open (letting heat out) say, "Come on, Grandma!" She got to the box, and he left. She was unable to lift the box. She was quite upset when she called me to finish what staples was paid to do, DELIVER MY PURCHASE.
Staples lost my business.

I ordered some office supplies on line and was given a delivery date of November 4th. This was my first online order AND MOST LIKELY THE LAST AS WELL.

No delivery by 4pm so I call Staples and they tell me that they deliver until 5pm so I wait and once 5pm rolls around THEY ARE A NO SHOW!

I call them back and they apologize for this and I am told that it should be delivered by 5pm on Friday November 6th. That's not what I signed up for! They didn't even have the courtesy to call me and/or email me to let me know that they wouldn't be able to deliver to me on November 4th. My impression of Staples customer service has gone from a positive impression at first to a very negative impression to say the least!

AVOID THIS COMPANY as much as possible. On ordering online, I made several inferences that I "had to have the item by a specific date". I was promised it would arrive by Aug. 28th, the day I needed. The item never arrived, I was home all day. On calling I was told the driver stated "company not open" - this was a residential delivery! I was advised they would deliver it the following Monday or Tuesday. This was of no use whatsoever to me. Their lack of concern for a customer has cost me a transaction worth several hundred dollars.
DO NOT TRUST STAPLES WHEN GIVEN A DELIVERY DATE. They would not give me the current location of the item so I could pick it up myself, and assured me there was no one else that could help me. I had to wait until the following delivery date. I will not accept the order now, and will request a refund. I WILL NEVER USE STAPLES AGAIN, THEY ARE LOSING A GOOD, LONG TERM CUSTOMER. VERY ANGRY.

My company orders our office supplies from Staples but for the past year they have not been with-holding to their policy of next day delivery. When I call to complain that our item still hasn't arrived 2 days later, they are only good at apologizing and doing nothing about it. I was then told that due to high volumes of orders they can take a few days to deliver. I asked where it said that on the website and they said it is not on there. THIS IS FALSE ADVERTISING. Their site shows next day delivery. It's cheaper and faster to purchase off Amazon.

I ordered some folders to my school building on August 18, the information online said expected delivery August 21. I have them till the Monday because of course too good to be true. It is not August 27 and I still not have yet received the order. I live in Winnipeg a small city where everything is like 15-20 mins away. I know where the Staples are that closest me and I still have not received my order. When I call they say its on a truck and I they attempted delivery two days ago. The school doors are open from like 7- 6 because of a daycare operation furthermore we have custodians at even extended hours than the office is open. So they are lying about delivery attempts and I cannot escalate or cancel my order. I will never order online from them every again and when possible I will avoid buying from them. They are overpriced anyway. I bought the rest of my office supplies from Amazon, I just didn't think about it earlier that I could have also ordered these folders from Amazon. I will now have to order from Amazon and if the eventually bring the order, return it to Staples to get my money back. AVOID THEM IF POSSIBLE.

They post lead time and when you call they make up info without checking. Was told two day for delivery and it took three weeks. When we called after a week they said another two days. We called after two weeks to cancel the order and they said you cannot cancel as the order is on the way. We sourced from another supplier and do not require any more. They blame a supplier, but I bought from Staples! Staples, take some responsibility. Your web site still says two days. Save aggravation and avoid.

Their sales are mostly useless as they generally start out expensive and moreover conditional, excluding many items. The website is pretty slow, filled to the brim with scripts and items available to be added to cart are actually out of stock or in very limited supply. Their in store pickup system can't coordinate well with their storefront, as they held an item on order for a week without any notification. Their in-store return is fairly painless, however.

Never, never, never waste your money on this warranty. What the clerk tells you is bullocks. By the time you are finished getting jacked up by Staples you could have bought a new computer. The warranty covers repairs not backups and no free computer replacement. You'll gave to pay $129. To have them do a backup for you if you don't know how to do it your self. You have to drop the PC off at a Staples store and it will be gone to the Depot for 10-15 business days, that's 2 -3 wks. Staples does not give you a new computer if it is beyond fixing but instead they give you a store credit for whatever the depreciated worth of your computer is. And that's not all. You have to spend that money on a new computer that is exactly the same model as the broken one. Gouging, greedy bunch. Big time misrepresentation.
I won't be buying anything from them anymore. They used to be my go-to store for literally everything.