Staples CAReviews 59

Overpriced prints for the worst quality!
I contacted Staples right away and the response was- sorry we do not "fix" your pictures.

Ordered a calculator online, staples immediately charged the credit card, sent a notice of cancellation, due to them not having the product all of sudden. Then won't refund the funds in a timely manner. It's been ten days and told to wait to receive funds back. This is a scam, me while they made interest on those funds held for ten days or more. They still have not sent my funds! Filing a complaint with BBB. Word of wisdom, don't order anything online from staples.

I placed two orders for school supplies, supposedly shipped next day. Over a week later and multiple messages I received 1 of 60 items. It is the day before back to school, I do not have any supplies, and I didn't budget to purchase supplies 2x. They finally issued a refund which will take 3 to 5 business days to process. Now my kids have to start school without supplies. Terrible business, terrible customer service, just all around terrible. If I could give negative stars I would. Will never shop there again and will make sure no one I know does either. Should have ordered from Amazon and would not be in this predicament.

If you want to place an order with their design team for notebooks or any other custom merchandise, be prepared to wait. I specifically asked for prompt services that last 3 times I ordered and not only way my order slow to issue but this last time, it was completely ignored. I asked. Monday and it is now Saturday and I'm still waiting to take my order. I have now moved on to a new print company.

We have to use Staples at our store to get product and they Customer Service is NO help. Each time I call to ask for help with ordering, they always suggest "clearing my cookies and history" and it never helps. I just recently ordered bankers boxes to my store, the next day our order never came - turns out it was ordered to a store which I did not ask for. I went to the store for pick-up the following day, and my order wasn't there or ever placed...

I am not liking having to search for coupons for deals when previously I would show my teacher card and get discounts for my classroom-please return to showing our card--you have collected all our private information--this should be just done at the till. I now feel 'tracked'. At least make the coupons timely and more inclusive of our needs so we aren't running around over multiple days--eg. Please don't send a coupon for one supply like and insane-bulk buy of glue one week (this week... far more than I will use in my classroom, appropriate for multiple rooms, or we need it when we need it... making slime in April shouldn't mean a crazy bulk buy in August because of the coupon!), office chairs (not buying) the next week it could be computers or tablets (also not buying, though some might buy this for PERSONAL use, not for multiple kids), day timers (also not buying, most make their own now or get the school division provided ones), markers (buying several packages, but they don't come that way). Please consider a coupon to teachers for ANY purchases made directly for use in the classroom that runs for a chunk of time (Say AUGUST through to end of JULY--the entire school year) so we can get it done when we can and need. Rural folks don't need to increase their carbon footprint (and cost to do the job) running back and forth over multiple weeks with piece-meal couponing (or even flash sale days) wondering if the supplies will even be there by then

I frequently use the Staples store at Yonge and Eglinton, and the staff have always been wonderful. I went in last week to have my QR certificate laminated, and Jairo helped me. He was warm, kind, and very efficient. He made the process very easy for me. It is always a pleasure to visit this store. It is clean, well stocked and the prices are very good. However, the main reason I choose this store is the amazing staff, like Jairo. I am very grateful to Jairo, and to all the staff for their ongoing help and support.

I don't know why Staples has so many bad reviews. I cannot complain at all. Everything I ordered online from them came very fast and their products are excellent. Never had a bad experience. Customer Service was very helpful with returning an item I had ordered by mistake. I recommend Staples any time.

We have a business account. During the transition from Stapes to Staples Preferred, there was a mix-up and we had a balance. The balance was paid but there was a fee of $98.00. We have been trying to clear this up since last year to no avail. There has been numerous email back and forth between our accounting and Staples. Everything is clear and yet our account remains inactive and they continue to give us useless information. My new vendor is OFFICE CENTRAL which provides GREAT SERVICE.

Went in picked out printer ink went up to pay. Says I need a mask then literally jumps back like I have leprosy or the plague. I am a healthy man. So have to go to other check out designated for us lepers. Then she brings over a bottle of disinfects and rag. Where do you find these people. Perhaps an iq test would be In order. It was a head shaking experience.

Ordered a printer online from Staples. Instrad of printer they sent me a table and 2 chairs. Now my $365 refund is pending for almost a week until this $70 worth of chair and tables are picked by their courier service. They already failed to come and pick it up on the time they previously scheduled with me. So not sure when that will happen, and I will get my money back. It is quite a mess indeed. Will definitely never shop online from Staples.

Promised id have my laptop back in 15 days, i had to wait an extra 17 to get it back, dont trust them, there no help.

Ordered a router on xmas (i'm aware that there will be delays due to the season). The router still hadn't shown up (as of the 31st) and the online tracking tool showed "No result found." After contacting customer service (CS) I was informed that a delivery attempt was made today. I clarified with CS that I have front door cameras which showed no delivery attempts. CS then mentioned that "They will investigate on this and will update you in 1-2 business days." So now I have to wait even longer before they decide what to do with me.
Unless staples.ca has a super deal, go with amazon. The price will likely be the same and they will actually deliver, not make up some BS excuse.

Worse customer service, don't ever order from here. They threw a brand new Apple Watch outside of my door on the ground, and signed it themselves, and they refuse to provide any solution whatsoever. STAY AWAY!

Hello,

I've been a Staples Employee(online) for almost 5 years, 2020 and 2021 are the worst year for me. I wanna vent out as Staples Canada is by far the worst company I've worked for. To be honest I understand customers who are switching over to amazon, best buy, and etc. Like legit worst system. June 2021 they have changed their system where their call center agents can't make any reshipment or replacements. Let's say they delivered you the wrong item all you get is a refund and a resolution that you need to place a new order to get the correct item. Preferred customers are unable to see their order history, can't even get an invoice online. You would need to contact customer service just to get them. And the issue now orders that were placed 3 weeks ago are being cancelled due to a system error which I don't even know why it is happening since our management didn't even provide us any details. They just advised us to just say sorry that's it LOL. Now as of this day 08/30/2021 all of those orders that were cancelled are not showing it is being processed so if a customer ordered the items that were cancelled in the first place and they placed a new order after that, they have now two orders imagine if a customer ordered $500 or more amount of orders. And they also changed the website for a cheaper one back in 2018 the website of Staples Canada is super user friendly, now? It sucks not gonna lie. You can't even filter out the correct items you need. Speaking with orders being cancelled and refunded while customers are waiting for their order, management doesn't even send emails to the customer. Customers won't even know that their orders were cancelled if they're not gonna call or contact customer service and obviously customer service will take the blame for the poor management of Staples Canada. To be honest there are a lot of issues that Staples Canada has but tired to enumerate everything.

Simple advice, think twice with Staples Canada it's a legit bottom tier retail company, not a good one like back in the old days. I just wanna vent this out as also us employees of Staples Canada our management doesn't really care about us especially with frontliners. Were the ones speaking or connecting with the customers and management should always listen to us as to what the company needs to do for a better business, but guess what they don't listen to us.

Anyways that's it. Hope this can shed some light on customers planning to order or planning to do business with Staples Canada.

Being the most recognized paper store and printing services business it is far from providing good services. It is completely unbelievable that for cancelled online services you have to go in store for refunds. It is the most primitive mechanism I have heard for refunding when purchasing online nowadays. Dont buy any online services from Staples, otherwise you will be wasting ypur time going back to store.

I bought a black toner cartridge in April, 2021 for a Canon inkjet printer. It is now July when I need to replace the toner. The toner is defective and when I contacted customer support I was told that it's past 30 days and can't be returned as well it would need to be unopened. How would I know until I need to use it that it's defective and, how would I know if I don't open it? Completely ridiculous. They wouldn't even give me a discount for a new one to help remedy the situation. I see others have given bad ratings as well. I will take my business elsewhere even if it costs me more, purely on the principle!

I ordered a chair on Staples.ca, and it showed as "available". Actually it was out of stock. In order to let me place another order for a similiar product, they offered me a coupon for $25.
The coupon value was promptly refunded to my card and the chair that i bought was as good as the one before or better.
Great customer service, prompt replies to my queries and polite manner! It was such a pleasant experience! Thank you!

Ordered 2 items. Called for curbside pick up, told them i have 2 orders. Went home realized they only gave me 1. I called them again told the situation, they said I can pick it up whenever cuz I'm not available for the next 2 days! Now they've been calling me saying I only have 2 days to pick it up or else they will cancel my order! What an experience. So disappointed!

I ordered a home office printer, selecting a unit that showed as available. I require a printer for frequent printing while working remotely during covid. I ordered the printer & ink cartridges. The printer didn't come but the ink cartridges did; I was notified via email that the printer wasn't available. I have since tried to arrange a pick up of the cartridges from my home and have been told three times to leave it on my porch for just a few more days. It has been sitting on my front porch for over two weeks. I have paid over $100 for ink cartridges that I cannot use and can't seem to return. I can't afford that, but Staples doesn't care.