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Stamps.com

3.5

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Stamps.com Reviews Summary

Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
25
value
26
shipping
19
returns
13
quality
24

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Love Stamps.com
March 16, 2018

Printing my stamps is very easy and time saving. I use a lot of stamps. I don't have to wait in lines anymore.

Date of experience: March 15, 2018
New York
1 review
0 helpful votes
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I have found stamps. Com to be affordable and very efficient. It has helped to simplify our mailing situation. It is wonderful to be able to get stamps within a matter of minutes, when you need them.

Date of experience: March 15, 2018
Colorado
1 review
1 helpful vote
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I've been finding it easier to buy more postage stamps online since a while after having joined your service, and I've also checked out various options while on single ones. I've also made a lot fewer visits to the post office.

Date of experience: March 15, 2018
Colorado
1 review
1 helpful vote
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I have been using stamps.com since it first became available. All features are well integrated and broadly effective. The site is superior to FedEx and UPS. USPS is doing a fine job.

Date of experience: March 15, 2018
Pennsylvania
1 review
1 helpful vote
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Excellent
March 15, 2018

Easy and reliable. When working properly pick up and delivery is good.It beats using ups or fedx. They are much more expensive and not reliable and also do not supply boxes etc for priority mail.

Date of experience: March 15, 2018
California
1 review
0 helpful votes
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This is one of the best offers for any business, save time and able to print your stamps and also receive a discount on the stamps. I would recommend this to any one.

Date of experience: March 15, 2018
California
2 reviews
1 helpful vote
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I found that Stamps.com is for the casual user not just for larger businesses or high volume users. Great!

Date of experience: March 15, 2018
Colorado
1 review
1 helpful vote
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FANTASTIC
March 15, 2018

I HAVE ALWAYS FOUND STAMPS.COM EXTREMELY HELPFUL. I HAVE BEEN DEALING WITH THEM FOR 14/15 YEARS. I FIND IT CONVENIENT TO DO BUSINESS WITH THEM THIS WAY. I DO NOT HAVE TO STAND AT THE POST OFFICE IN LINE AND THAT CAN TAKE SOME TIME ESPECIALLY AT CHRISTMAS AND OTHER HOLIDAYS. THEY OFFER A LOT OF OPTIONS TO SUITE YOUR NEEDS.

Date of experience: March 15, 2018
Idaho
1 review
0 helpful votes
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Sally M
March 15, 2018

I love Stamps.com. It been so long since I started using it, I can't even remember how long ago. I use it for personal & a non-profit charity. Working 21 hours a day, I never had time to go to the PO for stamps and now I don't drive any longer. I mostly use for regular stamps or int'l postage - haven't done any of the complicated stuff. I use net stamps and a scale for weight. Saves me time & stress. Once in a while I misprint, but Stamps.com always refunds promptly & lets me know it's done. Seldom had to call CS, but when I did they helped immediately & were always courteous.

Date of experience: March 15, 2018
Oklahoma
1 review
1 helpful vote
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We have used Stamps.com for several years and rely heavily on their service. It has been a great money saving tool for our business

Date of experience: March 15, 2018
Florida
1 review
0 helpful votes
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For reasons other than Stamps.com, I have closed my sole proprietor home office business. On a very personal survival level, I may have to seriously consider terminating my Stamps.com relationship. The postage rate increases have kept me from many personal mailings - Christmas cards, Birthday greetings to members of my HUGE family, same with Anniversary greetings and special events items. In recent weeks, I needed to send a package Certified, Return Receipt, a process I know how to do manually. Stamps.com wanted me to do it with their forms, which I did not have on hand, available to use. I could not wait through the order and delivery time to get my package mailed so I had to use another, possibly less secure, method to get the package shipped. I'm not yet sure it did get where it needed to go! That said, in past years, for my business, Stamps.com has been a time and money saver for me so if I need to terminate now, it is with regret.

Date of experience: March 15, 2018
Ohio
1 review
0 helpful votes
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I have used Stamps.com for more than 10 years and have always had the best support every time I had a problem.

Date of experience: March 15, 2018
Illinois
1 review
0 helpful votes
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The star of stamps
March 15, 2018

This is so easy to use, the customer service staff are quick and eager to help. I love not having to run to the post office and stand in line to get something done.

Date of experience: March 15, 2018
Maryland
2 reviews
1 helpful vote
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I am an attorney who uses this in my practice. It's quite an expensive service to use, especially if you are mailing out letters. I would have used their certified service, but I would have had to pay extra each month for an upgraded account and for the supplies. The USPS sent me certified cards and tags for free. I like the one-stop shopping, but I don't like the extra cost of everything. One monthly fee should seal the deal.

Date of experience: March 15, 2018
Georgia
1 review
0 helpful votes
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Running a home based business is so much simpler with Stamps.com. I order my supplies, load my account and print my postage all online. Plus, all my transactions are recorded to make month end/year end reporting easy. I love my Stamps.com account.

Date of experience: March 15, 2018
Florida
13 reviews
24 helpful votes
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I have found the best Post Office around! Right here in my own home. Stamps.com is my way of sending packages and mail. I print my own postage whether it be on USPS Postage stamps, Labels, or even straight on the envelope itself! I can mail a friendly letter, a package, a big or little box, registered mail, certified mail... any mail you would go to the local post office and have them do it. At my leisure too. I can even call the post office to come pick it up. I don't have to leave home for postage or any kind of mail. Everybody should have Stamps.com. They are on the internet so just log on to their site... stamps.com.com... and get your own service started the same day. That's what I did and I've had it for several years now. Get on the net and get Stamps.com today! Tell 'em I sent ya!

Date of experience: March 15, 2018
Florida
1 review
0 helpful votes
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Too expensive
March 15, 2018

I'm angry that i used to be able to ship my packages via usps site and they had me use this site. 15.99 a month for the little I ship is absolutely ridiculous

Date of experience: March 15, 2018
District of Columbia
1 review
0 helpful votes
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I don't have to go to the post office for stamps or configure multiple stamps for the correct amount of postage.

Date of experience: March 15, 2018
New York
2 reviews
0 helpful votes
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I love using Stamps.com. Sending out my packages is so convenient and time saving. I don't have to go all the way to the Post Office. It saves me a lot of time.

Date of experience: March 15, 2018
Minnesota
1 review
0 helpful votes
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Great time saver!
March 15, 2018

Stamps.com is great! No more standing in long lines at the post office to buy stamps or have a package weighed and have postage added.

Date of experience: March 15, 2018

From the business

With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.


stamps.com
Founded in 1996
El Segundo, CA, United States