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Stamps.com Reviews Summary
Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.
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I can't say enough about how I appreciate this service. I send most everything flat rate and can purchase postage, print postage, and keep all my customers saved so I don't have to enter the information each time. I can read reports of when items were received and how much postage I used for the year for taxes. This saves me time waiting in line at the post office, especially around Christmas. Also, if I make a mistake printing the wrong label, I can get refunded if it shows I didn't use the label.
Very easy to use. For large envelopes and packages I just go in and buy the amount of postage need. Also for daily postage stamps the five cent discount is great.
I especially like their customer service representatives. I have been a customer of stamps.com for years. It is so easy and so convenient that it would be ridiculous to even try something else. Occasionally I've had a problem, even on the weekend, and I can always get help. Their customer service people are friendly and knowledgeable and I can't remember a time when they were not able to guide me through a new procedure or something I had done wrong. They are also extremely good about refunding the money when I have done something stupid like printing the stamp on the wrong side of the label. My refunds have become easier through the years. I can highly recommend stamps.com especially for small businesses
I don't have any problems with the service, I just wish you would get stamps that cover Black History so they can be used during that time in February..
Stamps.com used to have great customer service. Good luck getting past their foreign answering service. TERRIBLE.
Asked to log in when already logged in memory. Can't print now and fed up with the Incompetent website.
Very convenient and time saving. I don't. Drive, it is hard for me to go to the Post office. I use Stmps.com regularly.
Having the ability to print postage at home is so much more convenient than running to the post office every day. Also, getting postage at a discounted rate is awesome. It's a win-win situation... saving gas money by not running to the post office daily and cheaper postage!
I have become absolutely dependent on this wonderful service for legal filings and everything else. I don't use stamps.com every day or sometimes every week, but boy it works so reliably when I need it and then I go toss it in the mail or walk the package to the counter and leave it without getting in line.
Instructions were poor. Printing alignment was off. $5 in the garbage. I very much like the idea of printing stamps at home, but apparently there was not sufficient quality control.
Unless you opt for a subscription, you can only send mail by Priority. If you opt for a subscription, you have to use it a lot to save any money in the long run.
I came to the website trying to mail a package. I got all my information inserted and then realized the high cost. I never completed the mailing. I received a member package and called them to cancel the service. Since then I have been charged $15.99 per month for services I have never received. Be careful what you sign up for. It appears they are not part of the BBB either.
The customer service is the best, the site is easy to understand and navigate, the pricing is excellent...
I live in a rural place so if I did not have Stamps.com I would have to drive in to town to get postage costs to email to my customers... It would be impossible... And it's easy to use...
Your service and site has completely made sending mail and packages easy, with out me having to spend time traveling to town. Thank you
I use this for stamps and packages occasionally. It should roll over my balance each month. It continues to delete any monies in my account and start over each month
The service is convenient, especially now that full service post offices are hard to find and/or inconveniently located. The monthly charge for using the service, though, does not really work unless you are a high-volume user.
From the business
With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members